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CORE IMPACT Pro V10 by Core Security Technologies

December 30, 2009 - (Free Research)
Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications. 
(PRODUCT DEMO) READ ABSTRACT |

New Insider Threat Emerges in the New Economy by Lumension

February 02, 2009 - (Free Research)
Learn how employees and partners are engaging with IT assets and intellectual property. 
(WHITE PAPER) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc.

September 08, 2010 - (Free Research)
Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Making The Move: What to Do When You’ve Outgrown QuickBooks by Sage North America

April 26, 2010 - (Free Research)
This guide will provide you with smart, unbiased tips as your prepare to move from QuickBooks to a more powerful accounting solution. Continue reading this guide to decide which accounting solution is right for your company. 
(EGUIDE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps

December 09, 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Proactive Monitoring and Management by Aspect

March 31, 2014 - (Free Research)
Investing in the right technology is a critical component of ensuring top-notch customer experience in the contact center, but that's all for nothing if your tools aren't performing properly. Wouldn't it be great to eliminate IT concerns and know you'll always have maximum performance, so all you have to worry about is your customer? 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 28, 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 30, 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc.

June 07, 2010 - (Free Research)
Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. 
(WHITE PAPER) READ ABSTRACT |

Governance, Risk Management and Compliance (GRC) by ComputerWeekly.com

February 04, 2014 - (Free Research)
Ensuring that all the stakeholders' information needs are met  requires a holistic approach to managing information – the creation of a GRC platform, say analysts Clive Longbottom and Rob Bamforth. 
(ANALYST REPORT) READ ABSTRACT |

Holistic risk management: Perspectives for IT professionals by IBM

October 16, 2012 - (Free Research)
Business continuity planning and IT security management are increasingly becoming a critical part of enterprise-wide risk management and business resilience frameworks. This report explores how the shift towards more holistic risk management is affecting the day-to-day work for business continuity planners, IT risk managers and security executives. 
(WHITE PAPER) READ ABSTRACT |

Risk Management for Cloud Computing by SearchCIO.com

February 21, 2013 - (Free Research)
This expert resource provides in-depth insight and risk management advice for IT leaders looking to benefit from the cloud. Read now for 20 questions that should be asked of every cloud provider, as well as well as advice for creating harmony between compliance and information security functions, and much more. 
(WHITE PAPER) READ ABSTRACT |

Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts by Global Knowledge

October 2008 - (Free Research)
This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue. 
(WHITE PAPER) READ ABSTRACT |

Information Security Magazine: March 2009 - Sky-High Risk? by Information Security Magazine

March 2009 - (Free Research)
This month's issue of Information Security focuses on risk management. We'll cover many important topics, such as: Cloud Computing - cost savings vs. security concerns; Web 2.0 - ways monitor and manage Web 2.0 usage within your company; Web Application Firewalls - How to choose and implement the right WAF for your company; and much more. 
(EZINE)

Key Challenges in Risk Management: How Immediate Access to Integrated Information Can Mitigate Risk by Sybase, an SAP company

April 2012 - (Free Research)
<p>This white paper reveals the findings of a recent survey of senior risk and IT decision-makers in international financial institutions, exploring their current risk management capabilities and their plans for introducing integrated technologies, and examining the relationship between data management and risk mitigation in depth.</p> 
(WHITE PAPER) READ ABSTRACT |

Risk Management and Product Delivery in Consumer Lending by ILOG, an IBM Company

September 2008 - (Free Research)
Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility. 
(WHITE PAPER) READ ABSTRACT |

Taking a Strategic Approach to Risk Management by TraceSecurity

December 2012 - (Free Research)
This e-guide will provide readers with the understanding they need to address potential security threats and risk mitigation while efficiently utilizing available resources. Topics covered include operational risk, risk management and compliance policies, the risk assessment process, and more. 
(EGUIDE) READ ABSTRACT |

A Prudent Approach to Risk Management by RSA, The Security Division of EMC

February 2011 - (Free Research)
Today's organizations are in need of more comprehensive and continuous risk management programs. Unfortunately, many do not have the appropriate processes, skills or technology foundation to meet this goal. Access this resource to uncover a prudent approach that uses three simple steps to help advance your risk management cause. 
(WHITE PAPER) READ ABSTRACT |

How to Get Started with Enterprise Risk Management by RSA, The Security Division of EMC

December 2010 - (Free Research)
Enterprise Risk Management is a practice that has been around for decades, tracing its roots all the way back to the early 1970s. It garnered much attention in the early 2000s when the New York Stock Exchange required all of its listed companies to mandate their Audit Committees to “discuss policies with respect to risk assessment and management.” 
(WHITE PAPER) READ ABSTRACT |

Critical Technologies for Compliance and Risk Management by Siperian, Inc.

February 2009 - (Free Research)
Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines. 
(WHITE PAPER) READ ABSTRACT |

Governance, Risk, Compliance: Policy Management Methods and Tools by Symantec Corporation

December 2009 - (Free Research)
IT managers are looking to governance structures and the discipline of risk management to help them make decisions and create sustainable processes around regulatory compliance. Read this E-book to learn more about risk management and evaluating GRC solutions. 
(EBOOK) READ ABSTRACT |

How BI Technology is Improving Risk Management by IBM

January 2014 - (Free Research)
Access the following case study to reveal how Argos Risk used a business intelligence and analytics solution to help distinguish and alleviate risk. Not only that, discover how they also were able to drive higher business value with their data and what you can do to achieve similar results. 
(CASE STUDY) READ ABSTRACT |

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