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CORE IMPACT Pro V10 by Core Security Technologies

December 30, 2009 - (Free Research)
Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications. 
(PRODUCT DEMO) READ ABSTRACT |

New Insider Threat Emerges in the New Economy by Lumension

February 02, 2009 - (Free Research)
Learn how employees and partners are engaging with IT assets and intellectual property. 
(WHITE PAPER) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc.

September 08, 2010 - (Free Research)
Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 05, 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Making The Move: What to Do When You’ve Outgrown QuickBooks by Sage North America

April 26, 2010 - (Free Research)
This guide will provide you with smart, unbiased tips as your prepare to move from QuickBooks to a more powerful accounting solution. Continue reading this guide to decide which accounting solution is right for your company. 
(EGUIDE) READ ABSTRACT |

Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc.

August 01, 2008 - (Free Research)
How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability. 
(WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps

December 09, 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 28, 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 30, 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

A Planner's Realistic Guide to Cloud Data Security by Dell, Inc. and Intel®

March 04, 2014 - (Free Research)
This expert e-guide will walk you through the creation of a safe and secure cloud environment. 
(EGUIDE) READ ABSTRACT |

Hard Hat Area: Myths and Pitfalls of Data Mining by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners. 
(WHITE PAPER) READ ABSTRACT |

Introduction to Virtualization E-book, Chapter 6: How Virtual Infrastructures Change Security by SearchServerVirtualization

October 26, 2009 - (Free Research)
Protecting the virtual data center doesn't need to be any more difficult than protecting a physical network. The key is to remain vigilant. In this chapter, you'll learn how to mitigate potential security risks to your resource pool and virtual machines without over-allocating administration. 
(EBOOK) READ ABSTRACT |

Securing PostgreSQL from External Attack by EnterpriseDB Corporation

November 09, 2009 - (Free Research)
Databases are an important part of a company’s infrastructure, but they also tend to be rich with attack vectors to exploit. This webcast explores the many potential PostgreSQL external vulnerabilities and then shows how those vulnerabilities can be secured. Watch this webcast to learn how to protect one of your company’s most valued assets. 
(WEBCAST) READ ABSTRACT |

Expert outlook on cloud GRC by SearchCompliance.com

April 23, 2014 - (Free Research)
Cloud computing risk management, governance and compliance processes are evolving as organizations increasing turn to hosted services. Learn how in our SearchCompliance handbook. 
(EBOOK) READ ABSTRACT |

Risk Management for Cloud Computing by SearchCIO.com

February 21, 2013 - (Free Research)
This expert resource provides in-depth insight and risk management advice for IT leaders looking to benefit from the cloud. Read now for 20 questions that should be asked of every cloud provider, as well as well as advice for creating harmony between compliance and information security functions, and much more. 
(WHITE PAPER) READ ABSTRACT |

How BI Technology is Improving Risk Management by IBM

January 10, 2014 - (Free Research)
Access the following case study to reveal how Argos Risk used a business intelligence and analytics solution to help distinguish and alleviate risk. Not only that, discover how they also were able to drive higher business value with their data and what you can do to achieve similar results. 
(CASE STUDY) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. 
(WHITE PAPER) READ ABSTRACT |

Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts by Global Knowledge

October 2008 - (Free Research)
This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue. 
(WHITE PAPER) READ ABSTRACT |

Information Security Magazine: March 2009 - Sky-High Risk? by Information Security Magazine

March 2009 - (Free Research)
This month's issue of Information Security focuses on risk management. We'll cover many important topics, such as: Cloud Computing - cost savings vs. security concerns; Web 2.0 - ways monitor and manage Web 2.0 usage within your company; Web Application Firewalls - How to choose and implement the right WAF for your company; and much more. 
(EZINE)

Key Challenges in Risk Management: How Immediate Access to Integrated Information Can Mitigate Risk by Sybase, an SAP company

April 2012 - (Free Research)
<p>This white paper reveals the findings of a recent survey of senior risk and IT decision-makers in international financial institutions, exploring their current risk management capabilities and their plans for introducing integrated technologies, and examining the relationship between data management and risk mitigation in depth.</p> 
(WHITE PAPER) READ ABSTRACT |

Risk Management and Product Delivery in Consumer Lending by ILOG, an IBM Company

September 2008 - (Free Research)
Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility. 
(WHITE PAPER) READ ABSTRACT |

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