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Optimising the collection Process by Aspect December 19, 2012 - (Free Research) This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.  (WHITE PAPER) READ ABSTRACT |

CORE IMPACT Pro V10 by Core Security Technologies December 30, 2009 - (Free Research) Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications.  (PRODUCT DEMO) READ ABSTRACT |

New Insider Threat Emerges in the New Economy by Lumension February 02, 2009 - (Free Research) Learn how employees and partners are engaging with IT assets and intellectual property.  (WHITE PAPER) READ ABSTRACT |

Getting the Right "Blend" in your Contact Center by Five9 January 28, 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc. September 08, 2010 - (Free Research) Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 06, 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

Winning the Customer Service Battle... In the Cloud by Siemens Enterprise Communications April 04, 2013 - (Free Research) Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.  (WHITE PAPER) READ ABSTRACT |

Smarter Service: The Contact Center of the Future by Oracle Corporation September 19, 2012 - (Free Research) Today's consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels, retailers risk alienating customers and driving them to other brands. Many retailers are deploying software-as-a-service (SaaS) contact center systems to address these problems.  (EBOOK) READ ABSTRACT |

Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc. August 01, 2008 - (Free Research) How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps December 09, 2010 - (Free Research) Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.  (WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya April 30, 2012 - (Free Research) Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps October 28, 2011 - (Free Research) Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.  (WHITE PAPER) READ ABSTRACT |

E-Book: Red Flag Rules Compliance by Gemalto September 09, 2010 - (Free Research) SearchFinancialSecurity.com presents a comprehensive guide to Red Flag Rules compliance. Our experts cover all the angles with authoritative technical advice on: using a risk-based approach for compliance; specific examples of red flags; clarification of the guidance; and what industry organizations are doing to help victims.  (EBOOK) READ ABSTRACT |

Maximize Uptime of Mission Critical IT Environments by Oracle Corporation December 31, 2011 - (Free Research) Access this resource today to discover how Oracle Advanced Monitoring and Resolution enables you to deliver quality IT services and high system performance that your business demands with the least risk of downtime. Discover how you can reduce risks and make IT operations costs predictable.  (WHITE PAPER) READ ABSTRACT |

Hard Hat Area: Myths and Pitfalls of Data Mining by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners.  (WHITE PAPER) READ ABSTRACT |

Introduction to Virtualization E-book, Chapter 6: How Virtual Infrastructures Change Security by SearchServerVirtualization October 26, 2009 - (Free Research) Protecting the virtual data center doesn't need to be any more difficult than protecting a physical network. The key is to remain vigilant. In this chapter, you'll learn how to mitigate potential security risks to your resource pool and virtual machines without over-allocating administration.  (EBOOK) READ ABSTRACT |

Industry Analyst Reports - Getting in Front of IT Compliance and Risk Management by CA Technologies. July 26, 2010 - (Free Research) Read this Forrester Consulting analyst report to find out about the trends in managing IT compliance and risk. This report discusses the result of an evaluation conducted by Forrester for CA Technologies.  (ANALYST REPORT) READ ABSTRACT |

Enhancing Governance, Risk, and Compliance through Effective Access Risk Management by SAP America, Inc. January 27, 2012 - (Free Research) This newly released Aberdeen Group Analyst Report Enhancing GRC through Effective Access Control details effective risk management techniques.  (ANALYST REPORT) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.  (WHITE PAPER) READ ABSTRACT |

Securing PostgreSQL from External Attack by EnterpriseDB Corporation November 09, 2009 - (Free Research) Databases are an important part of a company’s infrastructure, but they also tend to be rich with attack vectors to exploit. This webcast explores the many potential PostgreSQL external vulnerabilities and then shows how those vulnerabilities can be secured. Watch this webcast to learn how to protect one of your company’s most valued assets.  (WEBCAST) READ ABSTRACT |

Risk Management: Bridging Policies and Procedures - Fundamental Security Concepts by Global Knowledge October 2008 - (Free Research) This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue.  (WHITE PAPER) READ ABSTRACT |

Key Challenges in Risk Management: How Immediate Access to Integrated Information Can Mitigate Risk by Sybase, an SAP company April 2012 - (Free Research) <p>This white paper reveals the findings of a recent survey of senior risk and IT decision-makers in international financial institutions, exploring their current risk management capabilities and their plans for introducing integrated technologies, and examining the relationship between data management and risk mitigation in depth.</p>  (WHITE PAPER) READ ABSTRACT |

Risk Management and Product Delivery in Consumer Lending by ILOG, an IBM Company September 2008 - (Free Research) Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility.  (WHITE PAPER) READ ABSTRACT |

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