Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Getting the Right "Blend" in your Contact Center by Five9 January 28, 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

Gartner: The future of videoconferencing by ComputerWeekly.com September 01, 2010 - (Free Research) With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.  (WHITE PAPER) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com July 31, 2012 - (Free Research) This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.  (ANALYST BRIEF) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 06, 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

The Business Benefits of E-Signature Software by DocuSign, Inc. May 21, 2012 - (Free Research) It is reported that in 2011 the electronic signature market saw a 48% increase in adoption rates – and Gartner suggests this number will continue to increase in 2012. Read this report to uncover the top 6 benefits of e-signature software and find out if a Software-as-a-Service e-signature offering is the best option for your business.  (WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya October 29, 2012 - (Free Research) Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.  (WHITE PAPER) READ ABSTRACT |

Optimising the collection Process by Aspect December 19, 2012 - (Free Research) This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.  (WHITE PAPER) READ ABSTRACT |

Gartner: Best practices for I&O for cloud-readiness by ComputerWeekly.com January 14, 2013 - (Free Research) Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.  (ANALYST BRIEF) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.  (WHITE PAPER) READ ABSTRACT |

Winning the Customer Service Battle... In the Cloud by Siemens Enterprise Communications April 2013 - (Free Research) Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.  (WHITE PAPER) READ ABSTRACT |

Smarter Service: The Contact Center of the Future by Oracle Corporation September 2012 - (Free Research) Today's consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels, retailers risk alienating customers and driving them to other brands. Many retailers are deploying software-as-a-service (SaaS) contact center systems to address these problems.  (EBOOK) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

Research Note: CFOs Must Continue to Focus on XBRL and IFRS, Gartner FEI CFO Study Finds by IBM July 2012 - (Free Research) This white paper details a Gartner research study that analyzes the lack of attention to XBRL and IFRS projects by IT organizations and details recommendations for improving disclosure management strategies.  (WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps December 2010 - (Free Research) Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Managing the Increasing Depth of Compliance Regulation by IBM May 2011 - (Free Research) According to Gartner Research, 41% of corporations have employed a chief compliance officer to keep up with today’s increasingly complex compliance regulations.  Learn what actions your organization can take to ensure compliance with evolving regulations.  (EGUIDE) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya April 2012 - (Free Research) Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps October 2011 - (Free Research) Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.  (WHITE PAPER) READ ABSTRACT |

The Future of Authentication for Online Services by SafeNet, Inc. November 2009 - (Free Research) In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.  (WHITE PAPER) READ ABSTRACT |

Taking the Pain out of Data Protection, Recovery and Restore by Zetta Inc. September 2010 - (Free Research) Ninety five percent of organizations that failed to recover their data and systems within two weeks of a disaster go out of business within two years. This is not a pretty picture. Regrettably, the consequences of poor DR preparedness will only come to light when there is a disaster. There has to be a better way. There is.   (WHITE PAPER) READ ABSTRACT |

Gartner research report on Cloud Services Brokerages by Intel September 2011 - (Free Research) A cloud services brokerage (CSB) is a type of service provider that plays an intermediary role in cloud computing. This research defines CSBs and outlines the capabilities that are needed to successfully intermediate cloud services.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Expert guide to server virtualization by CA Technologies. July 2010 - (Free Research) This expert e-guide on virtual security reveals four key points you must keep in mind to ease security integration as your virtualization project comes together. In addition, Gartner explains the six most common server virtualization security risks, along with advice on how to address each issue.  (EGUIDE) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc. February 2009 - (Free Research) Application security has risen to the top of the agenda for security professionals striving to control their overall risk profile. According to US Computer Emergency Response Team (US-CERT) and Gartner, 75% of new attacks target the application layer and software vulnerabilities have reached...  (WHITE PAPER) READ ABSTRACT |

Consumer Tech to Drive I&O – Including Mobile by Good Technology March 2013 - (Free Research) Check out this new report from Gartner on the latest trends in devices, app stores, and cloud services. Inside, you'll learn how the latest technology trends are driving change, what risks are associated with user mobile demands, impacts, recommendations, and why IT must shift from managing devices to managing apps.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 30 April 2013: What’s next for mobile IT in the enterprise? by ComputerWeekly.com April 2013 - (Free Research) n this week's Computer Weekly: BlackBerry and Windows have been the mainstay of corporate IT for years, but how do their latest releases stack up? We examine the user response. Communications minister Ed Vaizey talks about broadband and 4G policy. And we ask if Nationwide's £1bn IT plan can increase competition in banking. Read the issue now.  (EZINE) READ ABSTRACT |

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