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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps

July 06, 2012 - (Free Research)
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Communication & collaboration in the Enterprise 2.0 world by Huddle

December 29, 2011 - (Free Research)
This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management. 
(WHITE PAPER) READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting

January 13, 2012 - (Free Research)
This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. 
(WHITE PAPER) READ ABSTRACT |

Virtual + Physical = Hybrid Events:  Best Practices for Creating Compelling, Innovative Hybrid Events by INXPO

November 16, 2010 - (Free Research)
This whitepaper explores the growing role of virtual technologies in physical events (hybrid events) in marketing and communication, as well as identifies five best practices for maximizing their success in achieving organizational goals. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf

November 29, 2011 - (Free Research)
With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. 
(EZINE)

Navigating the path to satisfying online customer experience by Tealeaf

November 23, 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

Hosted Contact Center Market Report: DMG Consulting by LiveOps

March 28, 2011 - (Free Research)
Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players. 
(ANALYST REPORT) READ ABSTRACT |

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com

December 20, 2011 - (Free Research)
In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. 
(EZINE) READ ABSTRACT |

How to tackle trust and co-operation by ComputerWeekly.com

November 10, 2010 - (Free Research)
It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. 
(WHITE PAPER) READ ABSTRACT |

E-commerce and Consumer Retailing: Risks and Benefits by ISACA

December 01, 2010 - (Free Research)
ISACA recently unveiled the results of its 2010 survey "Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety." This white paper discusses many of the risks associated with such actions and provides recommendations for enterprises dealing with such challenges. 
(WHITE PAPER) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 24, 2009 - (Free Research)
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. 
(ANALYST BRIEF) READ ABSTRACT |

Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 16, 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

How to Deliver a Better User Experience with Predictive Performance by Limelight Networks, Inc.

November 07, 2013 - (Free Research)
The following white paper details how to measure your website performance in its entirety in order to make accurate decisions on how to increase the user experience. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 22, 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

Eradicate Cross-Site Scripting by Veracode, Inc.

February 28, 2011 - (Free Research)
The rise of e-commerce has generated a concurrent surge of Internet crime into a multi-billion-a-year industry, as criminals follow the money, the countless potential online victims and the vulnerability of web applications to easy exploitation. 
(WHITE PAPER) READ ABSTRACT |

Integrating and monitoring business-to-business (B2B) value chains by ComputerWeekly.com

September 04, 2012 - (Free Research)
Analysts Clive Longbottom and Rob Bamforth offer advice on putting in place an effective, integrated, overall B2B solution. 
(ANALYST REPORT) READ ABSTRACT |

State of DNS Availability Report by Verisign, Inc.

November 11, 2011 - (Free Research)
This domain name system (DNS) availability report illustrates the risks and impact that site downtime can have on revenue generation, business continuity, customer loyalty and more. 
(WHITE PAPER) READ ABSTRACT |

Fraud Prevention and Detection for Credit and Debit Card Transactions by ILOG, an IBM Company

April 2008 - (Free Research)
This white paper examines credit card fraud and details business rules-based fraud prevention and detection. 
(WHITE PAPER) READ ABSTRACT |

Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc.

March 2008 - (Free Research)
Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com

May 2012 - (Free Research)
This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 
(EZINE) READ ABSTRACT |

Running a Successful Enterprise 2.0 Pilot by NewsGator

May 2010 - (Free Research)
NewsGator has years of experience running effective social computing solution pilots. Running a successful pilot not only boosts the value you can derive from your solution, it also prepares you for a successful companywide launch. This whitepaper will provide a framework for a successful pilot, give best practice tips and tricks, and more! 
(WHITE PAPER) READ ABSTRACT |

How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online by VeriSign EMEA

February 2011 - (Free Research)
If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Bridge the Gaps in Your E-Commerce Strategy with Electronic Signatures from DocuSign by DocuSign, Inc.

April 2008 - (Free Research)
This special brief discusses the role of electronic signature technology in closing lingering workflow automation gaps to enhance an organization's overall e-commerce strategy. 
(WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com

February 2012 - (Free Research)
In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. 
(EZINE) READ ABSTRACT |

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