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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Indiana University Virtualizes Mission-Critical Oracle Databases by VMware, Inc.

August 24, 2011 - (Free Research)
Access this resource to learn how the Kelley School of Business at Indiana University used virtualization to decrease server deployment time for faculty special projects; reduce amount of physical hardware; and reduce the power consumption across all infrastructure. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Mobile apps reach the busy customer by SearchCRM

March 19, 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce, An IBM Company

September 01, 2009 - (Free Research)
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. 
(WHITE PAPER) READ ABSTRACT |

What if? Unleashing the Potential of Digital Signage by Insight

December 21, 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

Indiana University Enrolls SAN Storage for Improved Efficiency and Productivity by Dell, Inc.

September 01, 2011 - (Free Research)
Check out this case study to explore how Indiana University lowered the TCO of IT equipment and improved service offerings through server consolidation and SAN storage. 
(CASE STUDY)

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com

December 20, 2011 - (Free Research)
In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. 
(EZINE) READ ABSTRACT |

How to tackle trust and co-operation by ComputerWeekly.com

November 10, 2010 - (Free Research)
It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. 
(WHITE PAPER) READ ABSTRACT |

Server-Gated Cryptography: Providing Better Security for More Users by Thawte Inc.

May 10, 2013 - (Free Research)
Discover how Server-Gated Cryptography (SGC)-enabled SSL certificates are crucial to protecting your organization and your end-users in the threat-filled vastness of cyberspace. 
(WHITE PAPER) READ ABSTRACT |

The CIO Perspective on Intel vPro Technology by Intel

January 11, 2010 - (Free Research)
Gerry Weaver, CIO of the State of Indiana, and Diane Bryant, CIO of Intel, talk about how Intel vPro technology helps address end-user and IT efficiencies in their environments. The CIOs discuss real ROI numbers from Intel vPro technology, including savings of $1 million or more. 
(VIDEO)

E-commerce and Consumer Retailing: Risks and Benefits by ISACA

December 01, 2010 - (Free Research)
ISACA recently unveiled the results of its 2010 survey "Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety." This white paper discusses many of the risks associated with such actions and provides recommendations for enterprises dealing with such challenges. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 16, 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 24, 2009 - (Free Research)
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. 
(ANALYST BRIEF) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 22, 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

Eradicate Cross-Site Scripting by Veracode, Inc.

February 28, 2011 - (Free Research)
The rise of e-commerce has generated a concurrent surge of Internet crime into a multi-billion-a-year industry, as criminals follow the money, the countless potential online victims and the vulnerability of web applications to easy exploitation. 
(WHITE PAPER) READ ABSTRACT |

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