WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact January 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Real-Time Risk Monitoring: Timely Monitoring and Management of Positions/Exposures by Sybase, an SAP company June 2011 - (Free Research) Check out this white paper now, compliments of Sybase, and learn how you can get timely monitoring and management of your positions and exposures—with less risk!  (WHITE PAPER) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc. June 2010 - (Free Research) Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices.  (WHITE PAPER) READ ABSTRACT |

Stop Phishing: A Guide to Protecting Your Web Site Against Phishing Scams by GeoTrust, Inc. February 2011 - (Free Research) In this guide, you’ll learn more about phishing, why it has become such a widespread problem, and the negative impact that a phishing attack can have on your company and your customers. You’ll also learn how SSL and EV SSL technology can help protect your website, your business, and ultimately your bottom line.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Cyber Savvy CEO: Getting to grips with today’s growing cyber-threats by ComputerWeekly.com September 2011 - (Free Research) The recent surge in cyber attacks has forced organisations to align cyber security efforts across all of their operations, rather than focusing on IT, but CEOs now need to take the lead in protecting their organisations, this report from PwC argues.  (IT BRIEFING) READ ABSTRACT |

Capturing a Competitive Advantage with a Secure Payments Infrastructure by Intel May 2011 - (Free Research) A number of factors are driving financial institutions to re-evaluate their payment methods.  These factors include regulations such as Single Euro Payments Area in Europe, which calls for new payment vehicles for customers. Find out how one financial institution was able to meet compliance demands by utilizing a secure payments infrastructure.  (WHITE PAPER) READ ABSTRACT |

8 Seconds to Capture Attention: Silverpop's Landing Page Report by Silverpop Systems Inc. August 2008 - (Free Research) It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.  (WHITE PAPER) READ ABSTRACT |

Managing Risk & Uncertainty - An Executive's Guide to Integrated Business Planning by Oracle Corporation October 2010 - (Free Research) Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans.  (WHITE PAPER) READ ABSTRACT |

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.  (WHITE PAPER) READ ABSTRACT |

Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company December 2008 - (Free Research) Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time.  (WHITE PAPER) READ ABSTRACT |

The Unified Physical Infrastructure (UPI) Approach by Panduit August 2010 - (Free Research) Learn how Panduit, along with an eco-system of Partners can offer a comprehensive and holistic approach called the Unified Physical Infrastructure (UPI) that enables organization to connect, manage and automate critical systems and drive operational, financial and sustainability advantages, and so much more.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc. April 2012 - (Free Research) This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies April 2011 - (Free Research) This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.  (EGUIDE) READ ABSTRACT |

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by NET Quintum November 2008 - (Free Research) There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio  (WHITE PAPER) READ ABSTRACT |

Understanding and Selecting a Database Activity Monitoring Solution by Imperva February 2009 - (Free Research) Check out this white paper to discover how database activity monitoring (DAM) tools provide powerful, immediate, non-intrusive benefits for security and compliance, and a long-term platform for comprehensive protection of databases and applications.  (WHITE PAPER) READ ABSTRACT |

6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC February 2009 - (Free Research) Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.  (WHITE PAPER) READ ABSTRACT |

Taleo Research White Paper - Career Site 2.0: Taking the Lead in the War for Talent by Taleo February 2008 - (Free Research) This paper focuses on the next generation of corporate career websites, the candidate experience, and the opportunities to implement Web 2.0 features and functionality to gain competitive advantage in the midst of a war for talent.  (WHITE PAPER) READ ABSTRACT |

Smart Decision Making in the Era of New Financial Challenges by Oracle Corporation March 2009 - (Free Research) Read this white paper to learn why the Monte Carlo modeling method provides a beacon of financial sanity and reliability at time when consumer confidence is at an all-time low and managers face new levels of accountability and keen public scrutiny in their decision-making.  (WHITE PAPER) READ ABSTRACT |

Smart Decision-Making in the New Era of New Financial Challenges by Oracle Corporation March 2009 - (Free Research) Read this white paper to learn why the Monte Carlo modeling method provides a beacon of financial sanity and reliability at a time when consumer confidence is at an all-time low and managers face new levels of accountability and keen public scrutiny in their decision-making.  (WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Managing Risk & Uncertainty by Oracle Corporation November 2009 - (Free Research) View this video white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans.  (VIDEO) READ ABSTRACT |

Computer Weekly - 14 February 2012: Does government IT deliver value for money? by ComputerWeekly.com February 2012 - (Free Research) This week’s Computer Weekly, investigates the costs of government IT, asking whether taxpayers are getting value for money from the 8,000 IT staff employed by Whitehall. We also examine how IT leaders are preparing for the growth of bring-your-own-device policies and the mobile security implications.  (EZINE) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

Getting the Right "Blend" in your Contact Center by Five9 January 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

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