Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation June 2008 - (Free Research) For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.  (WHITE PAPER) READ ABSTRACT |

SearchSecurity.com E-Guide: Defining an acceptable level of risk for the organization by IBM August 2011 - (Free Research) Defining an acceptable level of risk for the organization is no easy task. Learn how threat profiles and business drivers can be used to determine an appropriate level of risk for the organization in this expert tip. In addition, find out how to perform an accurate enterprise security risk analysis.  (EGUIDE) READ ABSTRACT |

5 Cloud Security Concerns You Must Address by Hewlett-Packard Company May 2012 - (Free Research) This white paper explains why security is a top deterrent to cloud adoption. Discover threats to consider when evaluating cloud for your organization and learn how to minimize risk by establishing an effective defense strategy.  (WHITE PAPER) READ ABSTRACT |

The University of Nottingham benefits from enhanced risk and threat management with advanced information security expertise from HP by HP India May 2012 - (Free Research) In this case study, discover how a major university updated its security function without sacrificing or limiting mobile access to an increasingly mobile user base.  (CASE STUDY) READ ABSTRACT |

Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers  by Tenzing Managed IT Services June 2010 - (Free Research) Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.  (WHITE PAPER) READ ABSTRACT |

Taking a Strategic Approach to Risk Management by TraceSecurity December 2012 - (Free Research) This e-guide will provide readers with the understanding they need to address potential security threats and risk mitigation while efficiently utilizing available resources. Topics covered include operational risk, risk management and compliance policies, the risk assessment process, and more.  (EGUIDE) READ ABSTRACT |

Elevating Your Procurement Organization from Knee Jerk Reactions to Predictive Analytics by SAP America, Inc. December 2011 - (Free Research) Benchmark findings prove that a 5% reduction in spending can drive upwards of a 45% increase in net income, and migrating to automated spend analytics can capture a 30% higher rate of cost savings and a 27% higher rate of spend under manage­ment. This study will walk through a four-step process to help you start reaping these rewards.  (WHITE PAPER) READ ABSTRACT |

Building a Best-Run Finance Organization by SAP America, Inc. June 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations.  (WHITE PAPER) READ ABSTRACT |

DLP for Health Care by SearchHealthIT.com August 2011 - (Free Research) Data loss prevention (DLP) in healthcare entails preventing confidential patient records from falling into the wrong hands and requires thought out, well-enforced policies and the technology to back them up. Inside this resourceful e-book, learn how to achieve DLP through data encryption, monitoring tools, risk assessments and more.  (EBOOK) READ ABSTRACT |

The Top 10 Reports for Managing Vulnerabilities by Qualys July 2012 - (Free Research) Observing the complete lifecycle of vulnerability management begins with asset discovery. Learn more about the key steps for successful management with this informative resource. How can you improve your security?  (WHITE PAPER) READ ABSTRACT |

IBM Smart Analytics System Brochure by IBM March 2011 - (Free Research) The IBM Smart Analytics System helps accelerate the delivery of insights for faster, smarter action; helps lower the cost of deriving more value from enterprise information; and features a modular architecture that enables organizations to easily add capacity and adapt to changing business needs. Check out this paper now to learn more.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Bringing Value to Application Monitoring Through SIM by SecureWorks December 2012 - (Free Research) This expert e-guide describes the value that security information and management systems (SIMs) can bring to both application monitoring and real-time security. See how you can get the most out of SIM by reading on now.  (EGUIDE) READ ABSTRACT |

Presentation Transcript: Overcoming the Challenges with Configuration and Patch Mgmt by BigFix November 2010 - (Free Research) In this presentation transcript, you’ll gain insight on how to improve your asset discovery processes, determine the patch level of the machines in your environment, and improve testing and deployment processes to keep pace with Patch Tuesday and quarterly Oracle and Adobe releases.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Data Protection Strategies for the Health IT Pro by SearchHealthIT.com March 2012 - (Free Research) This E-Book from SearchHealthIT.com provides invaluable tips for health IT leaders who are considering data, hardware, network and backup tape encryption technologies for their organizations.  (EBOOK) READ ABSTRACT |

Protecting Patient Data: Tips for The Health IT Pro by Intel June 2012 - (Free Research) This E-Book from SearchHealthIT.com provides invaluable tips for health IT leaders who are considering data, hardware, network and backup tape encryption technologies for their organizations.  (EBOOK) READ ABSTRACT |

Getting the Right "Blend" in your Contact Center by Five9 January 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact May 2011 - (Free Research) Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Optimising the collection Process by Aspect December 2012 - (Free Research) This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.  (WHITE PAPER) READ ABSTRACT |

Winning the Customer Service Battle... In the Cloud by Siemens Enterprise Communications April 2013 - (Free Research) Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.  (WHITE PAPER) READ ABSTRACT |

Essential Guide for Upgrading Your Network by SearchNetworking.com December 2007 - (Free Research) This SearchNetworking.com E-Book will explore the challenges, best practices and essential technologies for responding to the shortcomings of today's network, as well as future-proofing your network for tomorrow's business challenges.  (WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM January 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

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