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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation

June 2008 - (Free Research)
For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority. 
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Windows Server 2012 Security from End to Edge and Beyond by ComputerWeekly.com

September 2013 - (Free Research)
This extract from the book Windows Server 2012 Security from End to Edge and Beyond shows you how to plan your platform security requirements and gives you the critical questions to ask. 
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SearchSecurity.com E-Guide: Defining an acceptable level of risk for the organization by IBM

August 2011 - (Free Research)
Defining an acceptable level of risk for the organization is no easy task. Learn how threat profiles and business drivers can be used to determine an appropriate level of risk for the organization in this expert tip. In addition, find out how to perform an accurate enterprise security risk analysis. 
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5 Cloud Security Concerns You Must Address by Hewlett-Packard Company

May 2012 - (Free Research)
This white paper explains why security is a top deterrent to cloud adoption. Discover threats to consider when evaluating cloud for your organization and learn how to minimize risk by establishing an effective defense strategy. 
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Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers by Tenzing Managed IT Services

June 2010 - (Free Research)
Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it. 
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Taking a Strategic Approach to Risk Management by TraceSecurity

December 2012 - (Free Research)
This e-guide will provide readers with the understanding they need to address potential security threats and risk mitigation while efficiently utilizing available resources. Topics covered include operational risk, risk management and compliance policies, the risk assessment process, and more. 
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Building a Best-Run Finance Organization by SAP America, Inc.

June 2008 - (Free Research)
This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. 
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DLP for Health Care by SearchHealthIT.com

August 2011 - (Free Research)
Data loss prevention (DLP) in healthcare entails preventing confidential patient records from falling into the wrong hands and requires thought out, well-enforced policies and the technology to back them up. Inside this resourceful e-book, learn how to achieve DLP through data encryption, monitoring tools, risk assessments and more. 
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The Top 10 Reports for Managing Vulnerabilities by Qualys

July 2012 - (Free Research)
Observing the complete lifecycle of vulnerability management begins with asset discovery. Learn more about the key steps for successful management with this informative resource. How can you improve your security? 
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IBM Smart Analytics System Brochure by IBM

March 2011 - (Free Research)
The IBM Smart Analytics System helps accelerate the delivery of insights for faster, smarter action; helps lower the cost of deriving more value from enterprise information; and features a modular architecture that enables organizations to easily add capacity and adapt to changing business needs. Check out this paper now to learn more. 
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E-Guide: Bringing Value to Application Monitoring Through SIM by CA Technologies.

December 2012 - (Free Research)
This expert e-guide describes the value that security information and management systems (SIMs) can bring to both application monitoring and real-time security. See how you can get the most out of SIM by reading on now. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Overcoming the Challenges with Configuration and Patch Mgmt by BigFix

November 2010 - (Free Research)
In this presentation transcript, you’ll gain insight on how to improve your asset discovery processes, determine the patch level of the machines in your environment, and improve testing and deployment processes to keep pace with Patch Tuesday and quarterly Oracle and Adobe releases. 
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Protecting Patient Data: Tips for The Health IT Pro by Intel

June 2012 - (Free Research)
This E-Book from SearchHealthIT.com provides invaluable tips for health IT leaders who are considering data, hardware, network and backup tape encryption technologies for their organizations. 
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8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
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Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Essential Guide for Upgrading Your Network by SearchNetworking.com

December 2007 - (Free Research)
This SearchNetworking.com E-Book will explore the challenges, best practices and essential technologies for responding to the shortcomings of today's network, as well as future-proofing your network for tomorrow's business challenges. 
(WHITE PAPER) READ ABSTRACT |

Proactive Monitoring and Management by Aspect

March 2014 - (Free Research)
Investing in the right technology is a critical component of ensuring top-notch customer experience in the contact center, but that's all for nothing if your tools aren't performing properly. Wouldn't it be great to eliminate IT concerns and know you'll always have maximum performance, so all you have to worry about is your customer? 
(WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9

May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 
(EGUIDE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc.

April 2008 - (Free Research)
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps

December 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

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