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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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Cisco IP Phone Features by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state.
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Chapter Sample: Server Virtualization with Hyper-V by Dell, Inc. and Intel
December 14, 2009 - (Free Research)
This chapter download, from the guide Mastering Microsoft Windows Server 2008 R2, co-written by Mark Minasi, provides an introduction to Hyper-V, highlighting information essential for building your own small environment using only native Windows software.
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10 Ways Malicious Code Reaches Your Private Network by Global Knowledge
July 27, 2010 - (Free Research)
As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of.
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WLAN Channel Access: How WiFi Networks Talk and How You Can Make Them Talk More Clearly by Global Knowledge
October 18, 2010 - (Free Research)
Steve Jobs, the man recognized as one of the business world’s most charismatic and organized presenters, was made to look disorganized when his WiFi network stopped working. The unexpected nature of Jobs’ bobble was what made it such a spectacle. This white paper is designed to be a lesson in avoidance.
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Troubleshooting Slow Networks with Wireshark by Global Knowledge
May 13, 2009 - (Free Research)
In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies.
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10 ASP.NET Tips To Increase Productivity and Simplify Maintenance by Global Knowledge
May 13, 2009 - (Free Research)
The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases.
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E-Organizing for Busy Project Managers by Global Knowledge Network, Inc.
June 2005 - (Free Research)
Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.
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Getting Started with Master Data Services by Global Knowledge
February 2011 - (Free Research)
This white paper highlights the new Master Data Services feature. This enhancement allows an organization to create a Master Data Hub that provides a “single source of truth” for the enterprise’s numerous data entities and hierarchies.
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Master Reference Data: Extract Value from your Most Common Data by Talend
September 2010 - (Free Research)
Reference data is the lifeblood of an organization but inconsistencies can lead to inefficient processes and inaccurate analytics. Master reference data makes operational data more accurate, simplifies synchronization and migration projects and improves MDM effectiveness. Learn some key considerations for creating a reference data master.
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Master Data Management Projects in Practice - An Information Difference Research Study by Talend
December 2009 - (Free Research)
Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects.
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Mastering the Role of Data Integration in SOA Development by Oracle Corporation UK Ltd
February 2011 - (Free Research)
Read on to learn five questions to ask in order to find out if you need a data integration solution, some of the main elements of a data integration solution, how to master the role of data integration and more.
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Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc.
(E-mail this company)
August 2006 - (Free Research)
Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error.
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Key Capabilities for Mastering the Cloud by HP Software
June 2011 - (Free Research)
This exclusive resource provides management strategies and common pitfalls to avoid when approaching the cloud, and addresses five key capabilities including the ability to govern, deliver, automate, assure and secure hybrid services. Read on to learn more.
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Own your process, own your information, own your business with SOA by IBM
December 2010 - (Free Research)
This white paper details why building in business process management, information management and SOA governance across the enterprise is critical to SOA success. It also presents real-world examples of IBM customers that have done so and are now reaping the benefits of SOA, including service reuse, business agility and business transformation.
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Enterprise Grade 'Bring Your Own Device' Strategies by SAP America, Inc.
September 2011 - (Free Research)
This Aberdeen Group paper provides analyst insight into the drivers, benefits and pitfalls of the Bring-Your-Own-Device (BYOD) phenomenon and offers recommended actions to take to avoid IT risk.
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June Issue of Information Security magazine: Mobile Security: A New Game Plan by Information Security Magazine
June 2011 - (Free Research)
This month's Information Security Magazine Online cover story highlights the importance for an updated security game plan due to the influx of personal smartphones and other computing devices making their way into the enterprise. Also, learn how to focus your SIM solution to avoid information overload and explore FISMA challenges.
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Considering a BYOPC Strategy: A Q&A by LogMeIn, Inc.
February 2012 - (Free Research)
Discover the concerns, opportunities, and benefits of enabling a BYOPC initiative in your workplace, including why enforcing a strict policy beforehand is essential to its success.
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Bring Your Own IT(BYO)-Rethinking your business model by Citrix
July 2011 - (Free Research)
Allowing employees to use their own devices may increase the overall productivity and performance of your organization. Access this exclusive resource to learn how supporting a range of endpoint devices is the right choice for your organization and how desktop virtualization is a practical method for supporting this initiative.
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Best Practices for Supporting 'Bring Your Own' Mobile Devices by Citrix
January 2012 - (Free Research)
In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.
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Key Capabilities for Mastering The Cloud by Hewlett-Packard Company
January 2012 - (Free Research)
Looking to implement a hybrid management strategy for your cloud, virtualized and physical business services? This white paper discusses the five key capabilities that IT professionals must have in order to effectively operate and manage hybrid environments. In addition, learn about common fatal mistakes and how to avoid making them.
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Master The Cloud by CSC
January 2012 - (Free Research)
Enjoy the security and control of private cloud plus the agility and convenience of public cloud with managed cloud services. In this webcast, learn about the advantages of the cloud, and discover how you can tailor your cloud to your application workloads to accelerate ROI.
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