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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 02, 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

November 02, 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

July 13, 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management by FrontRange Solutions Inc.

June 28, 2013 - (Free Research)
This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. 
(VIDEO) READ ABSTRACT |

The Advantage of Service Provider Cloud Solutions vs. Do-It-Yourself (DIY) Internal Cloud Computing Strategies by SAVVIS

February 02, 2011 - (Free Research)
Few technological innovations have garnered as much broad-based attention as the idea of Cloud Computing, which promises faster access to more powerful processing capabilities and application functionality at a fraction of the cost of traditional on-premise systems and software. 
(WHITE PAPER) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 24, 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

With HANA, SAP Explores New Frontier by SearchSAP

March 18, 2014 - (Free Research)
With SAP HANA at the center of its marketing focus, SAP is quickly finding that it is customers -- and not the C-Suite -- that will dictate the success of the in-memory database platform. 
(EBOOK) READ ABSTRACT |

Why Cloud? Better Security than Most Companies Can Provide Themselves by Five9

May 07, 2013 - (Free Research)
This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise. 
(WHITE PAPER) READ ABSTRACT |

Can the Cloud Deliver More Up-time than On-premises Deployments? by Five9

April 26, 2013 - (Free Research)
Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement.  Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.)

June 10, 2011 - (Free Research)
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience. 
(EBOOK) READ ABSTRACT |

Deployment Flexibility by Aspect

October 31, 2013 - (Free Research)
In this white paper, explore two alternatives to traditional infrastructures: cloud deployments and managed services. Discover how managed services allow you to keep your contact center infrastructure on-premise without the burden of managing it, and how cloud deployments offer a scalable host solution with unparalleled flexibility. 
(WHITE PAPER) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation

September 2008 - (Free Research)
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. 
(WHITE PAPER) READ ABSTRACT |

Data Storage in the Cloud: On-Premises Storage and Public Clouds by NetApp

November 2013 - (Free Research)
This expert e-guide focuses on the hybrid deployment model and the pros and cons associated with integrating on-premises storage with a public cloud. Explore three variations of this approach and determine which one makes the most sense for your infrastructure. Read on now to learn more. 
(EGUIDE) READ ABSTRACT |

Breaking the Supply Chain Barrier: Dynamic Demand-Supply Networks for Today's Virtual Enterprises by E2open

March 2009 - (Free Research)
Few business objectives have been so ill-served as the notion of equilibrium between demand and supply. This report is intended as a "call to arms" for companies currently managing their supply chains as though they were still horizontally-integrated, linear systems. 
(WHITE PAPER) READ ABSTRACT |

Which Outsourcing Approach is Best? by SearchDataCenter.com

February 2014 - (Free Research)
Before making the decision to outsource any part of your data center operation, make sure you understand the variety of options for moving IT off-premises. 
(EGUIDE) READ ABSTRACT |

WebSphere Cast Iron Cloud Integration Technical Overview by IBM

March 2012 - (Free Research)
This whitepaper covers a solution that will make the migration and integration of all functions into the cloud much simpler. 
(WHITE PAPER) READ ABSTRACT |

Transformative Service Management - Reinventing Service Management for the New Style of IT by Hewlett-Packard Company

October 2013 - (Free Research)
This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value. 
(WHITE PAPER) READ ABSTRACT |

Redbooks: Connect Cloud and On-premise Applications Using WebSphere Cast Iron Integration by IBM

November 2013 - (Free Research)
Download the following e-book and gain expert advice on what you need to know about connecting to the cloud and using on-premise applications to help drive your enterprise forward. 
(EBOOK) READ ABSTRACT |

SnapLogic Makes Migration from On-Premise CRM Software to salesforce.com a Snap by SnapLogic

January 2014 - (Free Research)
Access this white paper today to find out how The Advisory Board Company's IT team succeeded in deploying SnapLogic Server and the salesforce.com snap to create a seamless connection between the on-premise and cloud-based applications. 
(WHITE PAPER) READ ABSTRACT |

Loss from Legacy Call Center Infrastructure by Genesys

September 2013 - (Free Research)
Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. 
(WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc.

March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(WHITE PAPER) READ ABSTRACT |

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)
This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. 
(WHITE PAPER) READ ABSTRACT |

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