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TDWI Best Practices Report - Customer Analytics in the Age of Social Media by IBM

December 31, 2012 - (Free Research)
This TDWI Best Practices Report examines organizations' current practices and future plans for customer analytics technology strategies, with a special focus on how organizations are adapting to challenges- and potential- of social media. 
(WHITE PAPER) READ ABSTRACT |

Corporate-wide customer analytics strategy doesn’t start with data, tools by IBM

September 29, 2011 - (Free Research)
In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy. 
(EGUIDE) READ ABSTRACT |

The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention by IBM

December 31, 2012 - (Free Research)
In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative.  Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Workforce Management to Deliver Exceptional Customer Experience by Infor WFM Workbrain

August 08, 2011 - (Free Research)
Read this white paper for a more in-depth look at workforce management tools and how they can work in concert with retail initiatives to deliver on customer expectations. 
(WHITE PAPER) READ ABSTRACT |

Customer analytics pay off: Driving top-line growth by bringing science to the art of marketing by IBM

April 07, 2014 - (Free Research)
The following white paper explores what it takes to make and deploy an effective customer analytics strategy. Uncover the 4 stages of organizations capabilities required for customer analytics as well as the corresponding strategies for each quadrant. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Customer Analytics for Dummies by IBM

August 29, 2013 - (Free Research)
Customer analytics can help you distinguish your business from the competition. With the power of predictive analytics, capturing and aligning disparate data, you can put the power of your data into action. View this resource to get more information on the concepts for getting started with customer analytics. 
(WHITE PAPER) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 15, 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

Vendor Insight Customer analytics profile: IBM by IBM

April 04, 2014 - (Free Research)
Consult the following Premium Advisory Report to explore the analytic capabilities of one of the leading vendors in the market. Learn what distinguishes smarter analytics and how this company can deliver the analytic need for any organization on any front. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Acquire the ideal customer with IBM Customer Analytics by IBM

February 10, 2014 - (Free Research)
View the following webcast to get a firsthand look at the technology you need to handle today's "choosy consumer." See how with the appropriate customer analytics solution, you can strengthen nearly every aspect of your customer relationships, allocate resources more successfully, and achieve a greater overall ROI. 
(WEBCAST) READ ABSTRACT |

How Analytics Bring Organizations Closer to Their Customers by IBM

April 19, 2012 - (Free Research)
Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships. 
(WHITE PAPER) READ ABSTRACT |

The State of Customer Analytics: Taking a Proactive Approach to Loyalty & Retention by IBM

February 05, 2014 - (Free Research)
Access the following white paper to get a firsthand look at the current state of customer analytics as well as the need to have a predictive analytics solution to handle customer insight needs. Also discover how business can capitalize on predictive insights to improve customer loyalty and retention. 
(WHITE PAPER) READ ABSTRACT |

Real-time vs. right-time analytics in Oracle environments by SearchOracle

April 23, 2013 - (Free Research)
We live in a 24/7 world- making real-time analytics an essential part of any business intelligence strategy. Access this exclusive handbook today to gain an in-depth analysis of what real-time analytics should mean for you. Learn how the right real-time analytics tools and strategies can give users what they need. 
(EGUIDE) READ ABSTRACT |

Speech Analytics - The Power of Simplicity by Calabrio, Inc.

June 23, 2011 - (Free Research)
This overview examines the power of Speech Analytics technology to extend resources and expand knowledge. 
(WHITE PAPER) READ ABSTRACT |

Achieving customer loyalty with customer analytics by IBM

October 31, 2012 - (Free Research)
This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. 
(WHITE PAPER) READ ABSTRACT |

Smarter Customer Analytics: How Communications Service Providers are Already Benefiting by IBM

April 18, 2014 - (Free Research)
The following white paper explores how communication service providers can deepen the strength and effectiveness of their customer relationships through the use of analytics on the right infrastructure. Learn what it takes to do so, the technology you need, and much more. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 12, 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Social Media Analytics Software Pulls Useful Info out of Online Muddle by IBM

March 14, 2013 - (Free Research)
In this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases. 
(EGUIDE) READ ABSTRACT |

IBM Social Analytics: The science behind social media marketing by IBM

December 31, 2011 - (Free Research)
Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed. 
(WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders

September 21, 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
(WHITE PAPER) READ ABSTRACT |

Customer data analytics best practices from top performers by IBM

September 30, 2011 - (Free Research)
In this expert e-guide, gain insight into some of the best practices from the top performer's. 
(EGUIDE) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 20, 2012 - (Free Research)
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. 
(VIDEO) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com

February 06, 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. 
(EBOOK) READ ABSTRACT |

Governing Customer Experience Across Channels by KANA (E-mail this company)

August 01, 2012 - (Free Research)
Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy. 
(EBOOK) READ ABSTRACT |

CRM guide: How social is changing the strategy by IBM

February 24, 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

Analysts on CRM: How mobile, social, analytics are reshaping strategies by IBM

March 24, 2014 - (Free Research)
In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now. 
(EGUIDE) READ ABSTRACT |

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