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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Security for a Faster World - Issue 1 2012 by Hewlett-Packard Limited

April 15, 2014 - (Free Research)
This issue of “Security for a Faster World” takes a look at the kind of attacks being perpetrated against today’s businesses, including hacktivist attacks and advanced persistent threats (APTs) and examines the practices and technologies these organisations can use to keep themselves secure. 
(WHITE PAPER) READ ABSTRACT |

Top Five Considerations for Self-Service BI Dashboards by IBM

August 19, 2013 - (Free Research)
This resource introduces a self-service BI technology that allows users to manage their own analytics needs. View now to discover how self-service BI can help your organization, and learn the top 5 things to consider before implementing such a technology. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Rave Reviews: How to Dazzle Decision Makers with Data by IBM

January 24, 2014 - (Free Research)
View the following webcast to join Dr. Robin Bloor, Chief Analyst at The Bloor Group and Noah Iliinsky, Visualization Expert at IBM as they reveal the key opportunities that can be gained from properly deployed data visualization. The two also cover the 4 pillars to use for effective data visualization and what you can do to capitalize on them. 
(WEBCAST) READ ABSTRACT |

Turn Identity into a Business Enabler, Not an IT Bottleneck by Radiant Logic, Inc.

December 31, 2013 - (Free Research)
This white paper highlights the benefits of a federated identity that can help you improve efficiencies, reduce risks, and maximize ROI. 
(WHITE PAPER) READ ABSTRACT |

Mobile CRM for Optimal Sales Performance by Oracle Corporation UK Ltd

December 31, 2012 - (Free Research)
To support today's sales people, organizations need customer relationship management (CRM) mobility solutions, providing secure access to critical information both on and offline. Access this white paper today to learn more about the ways in which mobility can be leveraged in order to improve business. 
(WHITE PAPER) READ ABSTRACT |

Key tips to develop better content by Jive Software

July 10, 2013 - (Free Research)
Do you want to improve your content? Today, the right content can set your business apart from its competitors. View this resource to learn more about how to improve your content marketing. It outlines 5 key asset development challenges and how social collaboration can help you master them. 
(WHITE PAPER) READ ABSTRACT |

Three Steps to Put Predictive Analytics to Work by SAS

April 15, 2014 - (Free Research)
Consult the following white paper to explore the 3 steps you need to get predictive analytics up and running. 
(WHITE PAPER) READ ABSTRACT |

PPM: What's the ROI? by CA Technologies.

August 31, 2012 - (Free Research)
This informative white paper offers an in-depth look at the benefits and ROI of one PPM suite that combines project, resource, and financial management with comprehensive portfolio analysis and assessment. Read now to view an example business case, and discover the benefits this technology could offer you. 
(WHITE PAPER) READ ABSTRACT |

Rethinking Enterprise Mobility: The Way It Should Be: Podcast by CA Technologies.

March 24, 2014 - (Free Research)
In this exclusive podcast, industry expert Jack Madden takes an in-depth look at enterprise mobility to help you gain a comprehensive knowledge of the trend that is sweeping across the business world. 
(PODCAST) READ ABSTRACT |

The Big Shift to Cloud-based Security by Qualys

April 15, 2014 - (Free Research)
Access this resource to discover the benefits of cloud-based security, especially for small and medium-sized businesses (SMBs) who have fewer resources when mitigating increasing risks and compliance mandates. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

5 Things Every MSP Needs to Know About Mobile as a Managed Service by N-able Technologies

September 27, 2013 - (Free Research)
Inside this white paper, get 5 exclusive tips on how mobile service providers (MSPs) can capitalize on business mobilization and develop a comprehensive mobile device management (MDM) strategy to gain competitive client advantage. 
(WHITE PAPER) READ ABSTRACT |

Joffe & Kindervag Explain DDoS Mitigation by Neustar®

March 18, 2014 - (Free Research)
This crucial webcast takes an in-depth look at DDoS attacks, discussing how they became such a global threat and what your organization can do to mitigate them. 
(WEBCAST) READ ABSTRACT |

The Future of Business Collaboration by Premiere Global Services

February 10, 2014 - (Free Research)
Access the following white paper to uncover the 5 key business and technology trends to consider when making the shift to a virtual workplace. Learn how to make the most out of social collaboration and discover what you stand to gain with successful implementation. 
(WHITE PAPER) READ ABSTRACT |

XM Asia Optimizes Business Efficiency With Seagate NAS HDDs by Seagate Technology

November 30, 2013 - (Free Research)
Read this concise case study to find out which storage solutions/servers one organization adopted in order to keep up with business growth. 
(CASE STUDY) READ ABSTRACT |

Why is the ITSM Market Moving to the Cloud? by BMC Software, Inc.

October 08, 2013 - (Free Research)
This whitepaper covers why organizations move their IT service desk tools to the cloud and the looks at eight benefits it can bring to your organization. 
(WHITE PAPER) READ ABSTRACT |

CIO Decisions eZine: April 2014 – Prescriptive Analytics – Conquer the Next Business Frontier by SearchCIO.com

April 01, 2014 - (Free Research)
Prescriptive analysis could do some of big data thinking for us -- if only we'd let it. This CIO Decisions e-zine explores the growing analytics field and the strategies at work. 
(EZINE) READ ABSTRACT |

Learn How PGi Addresses Security, Resilience and Business Continuity by Premiere Global Services

February 07, 2014 - (Free Research)
Consult the following case study to hear from a global provider of advanced virtual meetings, PGi, as they reveal their best practices for security, integrity, and business continuity. 
(WHITE PAPER) READ ABSTRACT |

DataPrivilege: Entitlement Management Where It Belongs - With Business Owners by Varonis

August 31, 2007 - (Free Research)
In most enterprise business environments the IT personnel controls the permission settings on data; however, they are not as familiar with the information as the original data creator. Find out how you can keep data permission control in the right ... 
(ARTICLE) READ ABSTRACT |

Using Cloud Backup and Recovery Services to Achieve Desired Business Outcomes by Asigra

February 26, 2014 - (Free Research)
This IDC Market Spotlight addresses 4 primary reasons organizations are embracing cloud backup and recovery services, and 3 cloud service provider strategies, including their associate risks and rewards. 
(WHITE PAPER) READ ABSTRACT |

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