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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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New CRM Technologies bring sales success to businesses by SearchCRM

November 26, 2012 - (Free Research)
In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM. 
(EGUIDE) READ ABSTRACT |

CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions by SearchCRM

September 17, 2013 - (Free Research)
CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more. 
(EGUIDE) READ ABSTRACT |

Marketing strategies to improve customer understanding by SearchCRM

June 19, 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

Growing Revenue with Smart Marketing by SearchCRM

August 19, 2013 - (Free Research)
In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination. 
(EGUIDE) READ ABSTRACT |

Data Visualization Purchasing Guide by Tableau Software

August 12, 2013 - (Free Research)
At a recent Gartner Business Intelligence Summit, 50% of panelists reported that decision-makers are investing in data visualization tools to eliminate the bottlenecks within their IT departments and reach their analytical goals. To find out more about the benefits of data visualization technology, access this expert guide. 
(EGUIDE) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by SearchCRM

February 21, 2013 - (Free Research)
CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM. 
(EGUIDE) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by SearchCRM

September 01, 2012 - (Free Research)
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today. 
(EGUIDE) READ ABSTRACT |

SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SearchCRM

May 09, 2012 - (Free Research)
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 
(EGUIDE)

Interactive Marketing eBook: It’s all about the Journey by SearchCRM

May 06, 2011 - (Free Research)
No matter where you are on your journey to Interactive Marketing, you can get there with the right marketing software solutions. When you achieve effective, efficient, measurable marketing that creates meaningful dialogue, you ensure increased lifetime customer value. This eBook reveals just some of the important steps along the journey. 
(EBOOK) READ ABSTRACT |

Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM by SearchCRM

October 05, 2012 - (Free Research)
Mapping out a customer experience management (CEM) transformation isn't a quick or inexpensive undertaking, but it can offer significant rewards if you are able to sift through all the options within the marketplace.  Check out this E-Guide to get tips on planning and allocating resources for CEM and comparing the latest options. 
(EGUIDE) READ ABSTRACT |

Migrating Data for a CRM Technology Upgrade by SearchCRM

July 15, 2013 - (Free Research)
In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade. 
(EBOOK) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 10, 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

What's Up With Business Processes in the Cloud by SearchSOA.com

May 12, 2014 - (Free Research)
Learn about the business conditions that help determine cloud computing decision-making. 
(EBOOK) READ ABSTRACT |

Driving Maximum Business Value From Records and Information Management by Iron Mountain

August 09, 2013 - (Free Research)
Check out this exclusive eBook to explore today's new era of records and information management. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 02, 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

PowerEdge VRTX Stands Alone Addressing IT Demands of Remote and Small Offices by Dell, Inc.

November 12, 2013 - (Free Research)
Learn more about Dell PowerEdge VRTX, and how it can help ease data centre management and daily operations for IT professionals. 
(WHITE PAPER) READ ABSTRACT |

Unlocking the Full Potential of Software Defined Networking by Dell, Inc.

March 11, 2014 - (Free Research)
With adoption of cloud and network virtualization on the rise, many businesses are looking to optimize performance and manage network traffic more effectively. This white paper takes a look at SDN and the benefits of effective deployment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Greater Business Agility with Network Virtualization Overlays by Dell, Inc.

December 31, 2013 - (Free Research)
This white paper highlights a top vendor's network virtualization overlays solution that abstracts physical networks while facilitating network virtualization. 
(WHITE PAPER) READ ABSTRACT |

Software Defined Networking: Making the benefits a reality by Dell, Inc.

March 03, 2014 - (Free Research)
With growing adoption of the cloud and network virtualization, many businesses are looking to optimize performance and manage network traffic more effectively. This white paper takes a look at SDN and the benefits of effective deployment. 
(WEBCAST) READ ABSTRACT |

API Management is the SOA Renaissance by IBM

December 31, 2013 - (Free Research)
Forward-thinking organizations are moving to more open ecosystems, relying on service-oriented architecture (SOA) and application programming interfaces (APIs). Access this insightful white paper to learn about combining SOA and API management to create more engaging applications through comprehensive integration. 
(WHITE PAPER) READ ABSTRACT |

Greater Strategic Effectiveness Through Perpetual Planning by CA Technologies.

December 31, 2013 - (Free Research)
Companies must work harder to hold on to customers and remain relevant. View this whitepaper now to learn about perpetual planning, enabling continuous and rapid responses to internal and external changes. Discover best practices for perpetual planning. 
(EBOOK) READ ABSTRACT |

Vendor Duo Can Provide the Private Cloud-Based Flexibility Solution you Need by VMware and IBM (E-mail this company)

February 28, 2014 - (Free Research)
Explore this game-changing resource to uncover the key features of a private cloud solution duo, which can provide your users with secure, available-access to your business-critical knowledge – and make virtualized business intelligence a reality for your organization. 
(WHITE PAPER) READ ABSTRACT |

eGuide Digital Marketing: Tips For Connecting With Your Customer by LeadLife Solutions

July 26, 2013 - (Free Research)
There are many new tools that claim to enhance customer experience management (CEM) strategies, including social and mobile channels. However, such initiatives can backfire if companies employ the wrong strategies. In this e-guide, learn how to best leverage digital marketing and CEM technologies to gain a deeper understanding of your customers. 
(EGUIDE) READ ABSTRACT |

Warning Signs That Your Budget Process has Outgrown the Spreadsheet by Prophix Software

June 05, 2014 - (Free Research)
Read this whitepaper to learn how to break the spreadsheet habit and make the migration to a purpose-built budgeting solution. 
(WHITE PAPER) READ ABSTRACT |

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