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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.  (WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution November 23, 2010 - (Free Research) Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more.  (EBOOK) READ ABSTRACT |

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution January 24, 2011 - (Free Research) Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges.  (WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.  (WHITE PAPER) READ ABSTRACT |

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid by Siperian, Inc. September 01, 2007 - (Free Research) Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.  (WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM April 16, 2012 - (Free Research) This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.  (WHITE PAPER) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.  (WHITE PAPER) READ ABSTRACT |

Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps July 2012 - (Free Research) Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days by IBM April 2012 - (Free Research) This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.  (WHITE PAPER) READ ABSTRACT |

E-Book: Gaining Control of Order Management Processes by SAP America, Inc. April 2012 - (Free Research) This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.  (EBOOK) READ ABSTRACT |

Siemens Enterprise Communications Results from Enterprise Connect 2013 “RFP: UC Without Buying a New PBX” by Siemens Enterprise Communications June 2013 - (Free Research) This whitepaper will share the results from Enterprise Connect 2013 "RFP: UC Without Buying a New PBX". Inside, you'll find out who proved themselves as a top performer in their UC suite offerings across architecture, functionality, and price categories, and discover how they can help your business.  (WHITE PAPER) READ ABSTRACT |

Template: Request for Proposal (RFP) Template by Blueprint Software Systems Inc. April 2013 - (Free Research) This comprehensive template includes questions to aid you in selecting a requirements management and definition application. Customizable to fit your particular business needs, this document will be your go-to guide for deciding on a software vendor.  (WHITE PAPER) READ ABSTRACT |

Collaboration: RFP Technology Decisions Guide by SearchUnifiedCommunications.com May 2012 - (Free Research) Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.  (EGUIDE) READ ABSTRACT |

Antimalware IT Checklist: RFP Technology Decisions Part 2 by SearchSecurity.com April 2012 - (Free Research) Part 2 of SearchSecurity.com's 3-part guide on antimalware products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the RFI process. Get an overview of technical requirements, questions to ask potential vendors, and a list of products that may meet your needs.  (EGUIDE) READ ABSTRACT |

2012-2013 WLAN Buyer's Guide by Aerohive Networks April 2012 - (Free Research) This comprehensive WLAN buyers guide explores the current trends and considerations you must make before your WLAN purchase.  (WHITE PAPER) READ ABSTRACT |

SIEM IT Decision Center- Checklist #2 by SearchSecurity.com February 2013 - (Free Research) This white paper presents SIEM use cases and technical information for security and compliance pros to better understand the threat landscape and help move their RFP process forward.  (EGUIDE) READ ABSTRACT |

New Storage Buying Criteria for Shared Virtual Infrastructure by NetApp September 2010 - (Free Research) You can’t make the best storage decisions for your business if you’re not asking the right questions. Our “New Storage Buying Criteria for Shared Virtual Infrastructure RFP template” makes it easy. Use it to help ensure the solutions you choose can deliver extreme flexibility and efficiency, and a “future-proof” foundation.  (WHITE PAPER) READ ABSTRACT |

SaaS Success Story: RamSoft – A healthcare software provider's experience by Hostway Corporation May 2010 - (Free Research) RamSoft was interested in a hosted software option to meet the needs of this target group. After issuing an RFP to each of the top hosting providers, RamSoft determined that Hostway was the most compatible match. Learn what was important in RamSoft's decision.  (CASE STUDY) READ ABSTRACT |

Best Practices for Developing SaaS ERP RFPs and SLAs by Sage Software February 2012 - (Free Research) Developing a Software as a Service (SaaS) enterprise resource planning (ERP) request for proposal (RFP) is different from on-premise, requiring more attention to the vendor’s financial viability. In this expert guide, readers will get advice on the right questions to ask when purchasing SaaS ERP.  (EGUIDE) READ ABSTRACT |

Mobile Middleware Buyer's Guide by Intel May 2013 - (Free Research) This Mobile Middleware Buyer's Guide shows how an API management platform such as Intel Expressway API Manager (powered by Mashery) can securely surface enterprise data and services, enabling unprecedented productivity for employees, increased contact with customers, and new revenue streams from external developers.  (WHITE PAPER) READ ABSTRACT |

NueMD®'s Practice Management Solution Helps New Orleans Opthalmologist Weather the Storm by NueMD June 2008 - (Free Research) When Eye-Care 20/20 needed a new practice management system to address various computer and management concerns, they selected NueMD, an Internet-based solution which provide them with immediate results.  (CASE STUDY) READ ABSTRACT |

Is EMC Greenplum the real Hadoop company? by ComputerWeekly.com April 2013 - (Free Research) EMC Greenplum launched two new Hadoop-related technologies to support Big Data deployments. Analyst Group, Nucleus Research  assesses their importance.    (ANALYST REPORT) READ ABSTRACT |

Gunner Peterson's Security Gateway Buyer’s Guide by Intel March 2011 - (Free Research) Independent industry security expert Gunnar Peterson provides the analysis and decision support that will enable you make an informed choice when evaluating Security Gateways. This guide describes security architecture capabilities, common business use cases, and deployment considerations.  (WHITE PAPER) READ ABSTRACT |

Gartner-A step-by-step approach to successful Business Intelligence by IBM April 2012 - (Free Research) Decision-making is buoyed by strong business intelligence (BI). For small to midsize businesses (SMBs), formulating an approach to BI can be a challenge. Incremental steps are pivotal for SMBs, according to this paper featuring insight from Gartner. Read this and learn why starting with the basic before evolving deeper is the proven path.  (WHITE PAPER) READ ABSTRACT |

White paper: IBM WebSphere MQ: The right information in the right place and time by IBM October 2012 - (Free Research) Read this white paper to gain insight into addressing the complexities of modern application integration. Explore the concepts behind messaging-oriented middleware and learn how it can play a pivotal role in connecting enterprise services and data.  (WHITE PAPER) READ ABSTRACT |

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