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Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 22, 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Selecting the right technology for integrated BI and performance management by Cognos, an IBM Company September 2008 - (Free Research) Find out how to navigate the ever-evolving BI and PM technology markets, conduct an effective RFP process, evaluate software and successfully implement integrated BI-PM systems.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Case Study: How SIMs Saved the Day by SearchSecurity.com August 2008 - (Free Research) Watch this expert videocast to learn how SIM tools can provide a broad overview into the activity on your company's network and find out more about successfully implementing these tools from beginning to end.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Selling the CIO on Business Services by Alcatel Lucent September 2008 - (Free Research) Selling the CIO on business services will help telecom service providers improve their RFP responses and increase business services revenue, no matter what the size of the business. This videocast with enterprise expert Gary Audin is designed to help.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Buying Storage, What Vendors Don't Want You to Know - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) In this session, you learn the questions you should be asking of ALL of your storage vendors, and other important tips and techniques for writing an air-tight RFI or RFP (they are different!).  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Management/Executive - Presentations from Storage Decisions Chicago 2008 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) This track addresses the essential parts of the storage system procurement process, including how to craft an RFP, negotiating from a position of strength, evaluating systems and getting the support of your company's management.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Better Management of Credit Risk: A Guide for Mid-Tier Banks, Credit Unions and Lenders by SAS Institute Inc. September 2008 - (Free Research) Discover how easy it is to integrate, streamline and optimize your risk processes by participating in this exciting live broadcast.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Video Case Study - City County Credit Union Customer Testimonial by i365, A Seagate Company March 2007 - (Free Research) All organizations, not just IT companies, need to keep their data safe from disasters. View this Webcast for a case study on how one credit union that was constantly threatened by disasters, used a solution to securely protect their data fr…  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study - NASA Federal Credit Union Discovers Online Data Backup by i365, A Seagate Company March 2008 - (Free Research) In order to reduce the time, cost and risk of using tape backup, NASA Federal Credit Union switched to using online backup solutions. Read this case study to learn why they chose the route they did and how they reaped the benefits from their decision.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Compliance Solved for Credit Unions by i365, A Seagate Company April 2008 - (Free Research) i365 technology helps your credit union adhere to National Credit Union Administration (NCUA) regulations, including its requirements to comply with the Gramm-Leach-Bliley Act and the Bank Secrecy Act.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Lending and Credit Solution Brief by ILOG Inc April 2008 - (Free Research) This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Fraud Prevention and Detection for Credit and Debit Card Transactions by ILOG Inc April 2008 - (Free Research) This white paper examines credit card fraud and details business rules-based fraud prevention and detection.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Value of Online Backup for Credit Unions by i365, A Seagate Company March 2008 - (Free Research) It's not just IT organizations that have to worry about data protection, even businesses like credit unions need an efficient solution. Read this white paper to learn how you can ensure that your company's data are fully protected and effectively managed.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CHEP Customer Story by Revelation Software Concepts July 2008 - (Free Research) After conducting a close analysis of project requirements and reviewing different approaches, CHEP take a look at Rev-Trac, which request-cloning feature to allows CHEP to keep both project landscapes synchronized.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Green Business is Good Business for Credit Union by Cisco Systems, Inc September 2008 - (Free Research) Listen to this podcast to hear Sarah Johnson, technology coordinator for Coastway Credit Union, explain how going green not only helps save the planet, but also saves money and increases productivity.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Podcast: Selling the CIO on Business Services by Alcatel Lucent September 2008 - (Free Research) This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation. June 2008 - (Free Research) For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Before & After: Quantifying Business Rule Results in Key Banking Applications by ILOG Inc April 2008 - (Free Research) This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Self-Defending Network for PCI At-A-Glance (US version) by Cisco Systems, Inc July 2008 - (Free Research) Learn about the PCI standard that provides 12 security requirements that companies must adhere to.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

E-Guide Title: PCI DSS Compliance Overview and Best Practices by SearchCompliance.com October 2008 - (Free Research) This SearchCIO.com and SearchSecurity.com E-guide offers an explanation of the requirements of Payment Card Industry Data Security Standard (PCI DSS) and best practices for ensuring compliance with it.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

USF Federal Credit Union Establishes Airtight DR with EVault and Simpler-Webb by i365, A Seagate Company June 2008 - (Free Research) Since implementing i365 EVault InfoStage, things have gotten a lot easier - and a lot more comfortable - for USF FCU.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

City County Credit Union Achieves Key DR Initiative with i365 EVault SaaS by i365, A Seagate Company April 2008 - (Free Research) Bourdon and her team evaluated the merits of i365 EVault Protect online backup and recovery services against that of a few other online backup providers.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Crypto Complete Case Study: Field-Level Encryption Helps Retail Chain Achieve PCI Compliance by Linoma Software August 2008 - (Free Research) In this case study, Love's Travel Stops and Country Stores, a retail chain, used Crypto Complete in an effort to meet PCI standards. Love's found that Crypto Complete encrypted credit card numbers in a way that satisfies PCI compliance auditors.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Risk Management and Product Delivery in Consumer Lending by ILOG Inc September 2008 - (Free Research) Amid the ongoing impact of the sub-prime meltdown and the ensuing credit crunch, lenders are facing a much tougher market than has been seen for some time. Business Rules Management Systems (BRMS) can enhance risk management, lending process streamlining and flexibility.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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