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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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The True Cost-Savings Story Behind WAN Optimization by Riverbed Technology, Inc.
March 01, 2006 - (Free Research)
Looking for solid data behind the cost-savings story of WAN optimization? In this paper, NetForecast analysts interviewed customers who have deployed this solution, and the results show that this technology has significant strategic business value to companies.
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The Agile Business Analyst by VersionOne Inc.
September 2008 - (Free Research)
This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...
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Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc.
September 2008 - (Free Research)
While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between...
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Agile Development: A Manager's Roadmap for Success by VersionOne Inc.
September 2008 - (Free Research)
This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...
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The Agile Project Manager by VersionOne Inc.
June 2009 - (Free Research)
This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.
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Five Myths of Agile Development by VersionOne Inc.
September 2008 - (Free Research)
In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.
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Podcast: Exchange 2010 Roadmap Series: Performance And Sizing by Dell, Inc. and Intel
December 2009 - (Free Research)
In this mediacast, featuring Exchange expert, Lee Benjamin, learn how to use a storage calculator for optimal performance of your Exchange environment. Discover the new storage features of Exchange 2010 and how to utilize them for increased flexibility and reduced costs.
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Exchange 2010 Roadmap Series: Performance And Sizing by Dell, Inc. and Intel
December 2009 - (Free Research)
In this mediacast, featuring Exchange expert, Lee Benjamin, learn how to use a storage calculator for optimal performance of your Exchange environment. Discover the new storage features of Exchange 2010 and how to utilize them for increased flexibility and reduced costs.
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The New Data Center Imperatives by Dell, Inc. and Intel
December 2009 - (Free Research)
Demand for new and upgraded data centers will continue to grow, despite the economic downturn. Careful planning can help IT and finance managers get the most from data center investments and build a flexible foundation for enterprise growth.
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Podcast: Exchange 2010 Roadmap Series: Virtualization by Dell, Inc. and Intel
December 2009 - (Free Research)
Although virtualization boasts many benefits, you may be wondering if it can help your organization. This mediacast, featuring expert, Lee Benjamin discusses the concerns IT pros have about virtualization and how to determine its worth for your company. Learn how Exchange 2010 supports virtualization and can be used to improve your backup strategy.
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Exchange 2010 Roadmap Series: Virtualization by Dell, Inc. and Intel
December 2009 - (Free Research)
Although virtualization boasts many benefits, you may be wondering if it can help your organization. This mediacast, featuring expert, Lee Benjamin discusses the concerns IT pros have about virtualization and how to determine its worth for your company. Learn how Exchange 2010 supports virtualization and can be used to improve your backup strategy.
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The Art of Teleworking by Polycom, Inc.
April 2009 - (Free Research)
Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful -- and provides solutions for challenges teleworkers may face.
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Videoconferencing Adoption by SMBs-- The Next Big Thing by Polycom, Inc.
February 2009 - (Free Research)
As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing. And now, advances in technology and price are accelerating this trend.
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Seeing is Believing: The Value of Video Collaboration by Polycom, Inc.
April 2007 - (Free Research)
Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.
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The Top Five Benefits of Video Conferencing by Polycom, Inc.
January 2009 - (Free Research)
From obvious benefits, like reduced travel costs, to a few less apparent advantages, see what Polycom customers, resellers and industry analysts are saying about the power of video conferencing.
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ROI in Action by Polycom, Inc.
June 2009 - (Free Research)
In today's tough economy, Polycom cut more than $7 million in operating expenses all while increasing collaboration, heightening productivity and streamlining business processes. See how we did it.
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E-Book: Protecting Against Web Threats by SearchSecurity.com
December 2009 - (Free Research)
Some organizations have security controls in place for web threats, but few organizations have comprehensive web security programs. In this e-book, we give you best practices for securing Web 2.0, tips for reducing web application vulnerabilities, and strategies for developing, implementing, and enforcing tight Social Networking policies.
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Forrester Research - Achieving ROI While Managing Interconnected Applications by Progress Software
November 2009 - (Free Research)
The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.
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Pocket eGuide Review: Dell Latitude E6400 XFR by Dell, Inc. and Intel
December 2009 - (Free Research)
In this review we put the Dell Latitude E6400 XFR through a battery of tests, to see how well it stands up against other fully-rugged notebooks.
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Energy Efficiency in the Data Center from the Channel Perspective by Adaptec, Inc.
December 2009 - (Free Research)
Please read this presentation transcript featuring Greg Shulz and John Flower. Greg is the author of the book, The Green and Virtual Data Center, and is the founder of Server and Storage IO. John is Vice President of technology at Adaptec. Greg discusses with John various issues pertaining to energy efficiency.
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