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Preparing an RFI for Virtualization and the PCI Data Security Standard by HyTrust March 22, 2011 - (Free Research) This paper discusses how protecting cardholder data is a critical and mandatory requirement for all organizations that process, store or transmit information on credit or debit cards and the requirements and guidelines for securing cardholder data are specified in the Payment Card Industry (PCI) Data Security Standard (DSS).  (WHITE PAPER) READ ABSTRACT |

Antimalware IT Checklist: RFP Technology Decisions Part 2 by SearchSecurity.com April 11, 2012 - (Free Research) Part 2 of SearchSecurity.com's 3-part guide on antimalware products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the RFI process. Get an overview of technical requirements, questions to ask potential vendors, and a list of products that may meet your needs.  (EGUIDE) READ ABSTRACT |

BPM in a governed SOA environment by IBM October 31, 2011 - (Free Research) This white paper outlines how business process management (BPM) capabilities (process, design, execution and more) must align with service-oriented architecture (SOA), and the life cycles of processes and services must be effectively coordinated. Inside, find the principles for building BPM solutions that use governed services.  (WHITE PAPER) READ ABSTRACT |

VMware Horizon View: Deliver Desktop Services from Your Cloud by Dell and VMware June 17, 2013 - (Free Research) This exclusive paper examines a desktop solution from industry giant VMware that can automate the management of thousands of desktops and securely deliver cloud-based Desktop-as-a-Service (DaaS) to users from a central location at levels of availability and reliability that can support mobility and flexibility.  (WHITE PAPER) READ ABSTRACT |

The 2013 Application and Service Delivery Handbook by Jim Metzler by Silver Peak June 14, 2013 - (Free Research) The goal of the 2013 Application and Service Delivery Handbook is to help IT organizations ensure acceptable application and/or service delivery when faced with both the first generation, as well as the emerging second generation of application and service delivery challenges.  (WHITE PAPER) READ ABSTRACT |

Enable and protect business-ready cloud infrastructures by IBM June 30, 2012 - (Free Research) In this comprehensive white paper, you will discover how IMBs cloud computing solution in collaboration with Front-safe Portal management software deliver an optimal cloud backup service.  (WHITE PAPER) READ ABSTRACT |

Visual Customer Service: Improve Customer Interactions with Video by Polycom, Inc. February 28, 2013 - (Free Research) Explore how video conferencing can help not only reduce the time, cost, and carbon footprint associated with travel but also boost customer service and client satisfaction.  (WHITE PAPER) READ ABSTRACT |

Case Study: Teleperformance España, Customer Service Company Transforms Information Management by Iron Mountain December 31, 2012 - (Free Research) This case study explores how one company implemented an outsourced records management and electronic media vaulting service to reduce time and cost involved in administration, enhance business resilience and improve legal compliance.  (CASE STUDY) READ ABSTRACT |

Case Study: Cloud Service Succeeds with Lower Storage Costs by Dell, Inc. June 29, 2012 - (Free Research) Access this paper to get a glimpse into how one Barcelona-based cloud services provider who delivers services to companies across Spain ditched a direct-attached storage (DAS) system for storage arrays that could support the rapidly expanding offering of services.  (CASE STUDY) READ ABSTRACT |

Exploring iPaaS Usage Scenarios: B2B and Cloud Service Integration by IBM September 01, 2011 - (Free Research) The most proven use cases for integration Platform-as-a-Service (iPaaS) is the external integration of your on-premises applications and processes with those of business partners and with Software-as-a-Service (SaaS) and cloud apps. This Gartner paper explores the different ways iPaaS offerings can be used to address these missions.  (WHITE PAPER) READ ABSTRACT |

Seven Practical Steps to Help You Run Your On-Premise Cloud Like a Business by Apptio December 31, 2010 - (Free Research) This informative paper outlines how IT can transform itself into a true service provider by implementing an on-premise cloud. It offers practical advice on how to run that on-premise cloud like a business in seven steps, allowing you to monitor performance and drive transparency into the total cost of delivering each IT service.  (WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. March 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (BOOK) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

The Future of Testing: How Service Virtualization changes the game in testing complex applications by IBM December 2012 - (Free Research) View this webcast to learn how Service Virtualization accelerates testing for web, mobile, and traditional applications.  (WEBCAST) READ ABSTRACT |

Software Defined Networking: An Imperative for the Service Provider Network by Juniper Networks, Inc. May 2013 - (Free Research) This whitepaper will serve as a guide for implementing software defined networking (SDN) effectively in order to drive greater business growth.  (WHITE PAPER) READ ABSTRACT |

Self-Service Business Intelligence: Empowering Users to Generate Insights by Dell Software September 2011 - (Free Research) In this Dell Software/The Data Warehouse Institute report, get invaluable recommendations and best practices for enabling secure and successful self-service BI. Read it today!  (WHITE PAPER) READ ABSTRACT |

Automating Cost Transparency by Apptio June 2013 - (Free Research) In order to stay competitive, businesses are seeking ways to optimize and align future IT investment decisions with the strategic direction of the company. This informative paper introduces a software-as-a-service (SaaS) tool that makes automating cost transparency possible.  (WHITE PAPER) READ ABSTRACT |

Platform as a Service: The IBM point of view by IBM September 2012 - (Free Research) This resource explores the role that Platform as a Service (PaaS) plays in the modern enterprise. Inside, learn what PaaS means to different corporate stakeholders, and find guidance to help you evaluate your cloud options and drive success.  (WHITE PAPER) READ ABSTRACT |

Exploring the frontiers of cloud computing: Insights from Platform-as-a-Service pioneers by IBM October 2012 - (Free Research) In this resource, Platform-as-a-Service (PaaS) pioneers share their insight regarding what this cloud model has done for their businesses and how you can emulate their success. Read on now to get started.  (WHITE PAPER) READ ABSTRACT |

Modern Infrastructure June issue, The Case for Platform as a Service by SearchDataCenter.com June 2013 - (Free Research) Understanding the differences between Infrastructure and Platform as a Service can be tricky in the cloud world. This issue of Modern Infrastructure explains where Platform as a Service (PaaS) can fit into the enterprise, and how IT managers are using it.  (EZINE) READ ABSTRACT |

Service Oriented Architecture Design Principles for Dummies by IBM December 2009 - (Free Research) This comprehensive e-book serves as an introduction to service-oriented architecture (SOA) and explores best practices, challenges, and lessons learned about SOA implementation from market-leading companies across all business sectors.  (EBOOK) READ ABSTRACT |

Are Your Critical Business Services Protected? by Symantec Corporation May 2013 - (Free Research) Explore this resource that examines the new opportunities and challenges arising from virtualization of business-critical services. Learn more about how to ensure business continuity across your physical and virtual infrastructures and gain a complete view of your service landscape.  (WHITE PAPER) READ ABSTRACT |

Siemens EMEA support organization enhances quality and productivity with Aspect by Aspect March 2013 - (Free Research) Siemens PLM software struggled with disparate contact centers across multiple countries. Check out this brief case study to explore how Siemens leveraged a customer contact application to unite all incoming and outgoing customer interaction, as well as support unified communications and collaboration amongst its entire workforce.  (CASE STUDY) READ ABSTRACT |

The new business of technology: extend, transact and optimize by IBM July 2012 - (Free Research) New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.  (WHITE PAPER) READ ABSTRACT |

Email Management Services (EMS™) - Data Sheet by Dell MessageOne February 2008 - (Free Research) MessageOne's Email Management Services provide a total solution for email and BlackBerry® continuity, recovery, security, archiving, e-discovery, and storage management.  (DATA SHEET) READ ABSTRACT |

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