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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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Standardize Systems for Audit Readiness and Improved Stability by Tripwire, Inc.
December 10, 2009 - (Free Research)
Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.
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Allied Solutions Moves IP Telephony System to CDW Data Center by CDW Corporation
September 01, 2009 - (Free Research)
As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.
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WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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Podcast: Managing third-party compliance by IBM
July 28, 2009 - (Free Research)
Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets.
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Maintaining DR Objectives in the Cloud by i365, A Seagate Company
November 02, 2009 - (Free Research)
In this webcast, learn how to ensure your disaster recover (DR) needs are met by your cloud provider. Gain insight into the differences between standard and cloud-based DR approaches and how to incorporate your exiting DR plans.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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DR in the Cloud Checklist by i365, A Seagate Company
November 02, 2009 - (Free Research)
Tune into this podcast for a cloud computing disaster recovery (DR) checklist. Learn about various DR approaches for your cloud computing environment. Find out how to secure your data and how to get your DR objectives met by your cloud provider.
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Open, Manage, and Accelerate SSL Encrypted Applications by Blue Coat
September 01, 2007 - (Free Research)
Enterprise users and their data have never been further apart. Business pressures that keep employees out of headquarters and close to customers and partners have met head-on with other drivers that are bringing far flung servers back to the datacenter.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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SearchCIO.com eBook: Unlock Outsourcing Potential and Change by SearchCIO.com
May 04, 2009 - (Free Research)
The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings.
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Outsourcing backup: Questions to ask your vendor by 3X Systems
November 09, 2009 - (Free Research)
How does outsourcing fit into your business strategy? Outsourcing your backup data can be a convenient and reliable method of handling backups — if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line.
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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft
February 01, 2009 - (Free Research)
annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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Managing Operator Networks as an Outsourcing Service by Alcatel-Lucent
November 2009 - (Free Research)
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
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How Outsourcing Drives Business Process Improvements by CompuCom Systems, Inc.
June 2009 - (Free Research)
More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
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CIO Decisions Ezine Vol. 2 by CIO Decisions
September 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.
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E-Guide: Compliance and Risk Management Strategy by Ounce Labs, an IBM Company
September 2009 - (Free Research)
CIOs are increasingly approaching information management responsibilities with a risk management lens. This eGuide will look at how to take a strategic approach to risk management and compliance and mitigate operational risks of outsourcing services. Plus, how to define risks, core assets, and establish acceptable levels of risk will be discussed.
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