Review Call Center Equipment White Papers, Review Call Center Equipment Software, Review Call Center Equipment Research, Hardware and Services

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact

December 03, 2009 - (Free Research)

This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.

(WHITE PAPER)

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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact

December 03, 2009 - (Free Research)

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.

(WHITE PAPER)

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AC Vs. DC Power Distribution for Data Centers by APC

January 2007 - (Free Research)

In this paper, you'll learn why high-efficiency AC will likely emerge as the dominant choice for data center power distribution. Topics covered include a review of the characteristics of AC & DC distribution, A mathematical model of the efficiency of two different AC distribution systems, and Why many of the DC benefits are unfounded.

(WHITE PAPER)

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NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect

AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.

(HARDWARE PRODUCT)

Solutions for Small to Medium Data Centers by APC

October 2009 - (Free Research)

APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.

(WHITE PAPER)

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Data Center Projects: Commissioning by APC

November 2009 - (Free Research)

The commissioning process flow is described and critical success factors are discussed. The commissioning process inputs and outputs are also placed in context with other key data center project process phases and steps.

(WHITE PAPER)

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Programmable Logic Controller Product Lines (PLCs) by AutomationDirect

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

(HARDWARE PRODUCT)

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 2009 - (Free Research)

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.

(CASE STUDY)

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Green IT Matters at Wipro LTD by Wipro Technologies

September 2009 - (Free Research)

In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.

(WHITE PAPER)

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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 2009 - (Free Research)

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

(CASE STUDY)

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CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge

October 2008 - (Free Research)

This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.

(WHITE PAPER)

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RAID FAQ by Nexsan Technologies

November 2009 - (Free Research)

Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.

(PODCAST)

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Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out by Dell, Inc. and Intel

August 2009 - (Free Research)

A successful data center construction or renovation project requires managers to carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more.

(EBOOK)

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Power and Cooling Capacity Management for Data Centers by APC

January 2007 - (Free Research)

This paper describes the principles for achieving power and cooling capacity management.

(WHITE PAPER)

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Preventive Maintenance Strategy for Data Centers by APC

February 2009 - (Free Research)

This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms.

(WHITE PAPER)

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Windows 7 Review Guide by Global Knowledge

May 2009 - (Free Research)

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings by AutomationDirect

May 2008 - (Free Research)

The calibration method described in this article can be applied to any analog measurement such as pressure, amperage, weight, length or force.

(WHITE PAPER)

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Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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BMC SQL Performance for DB2: A Review of the Potential Return on Investment by BMC Software, Inc

November 2009 - (Free Research)

The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.

(WHITE PAPER)

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Guidelines for Specification of Data Center Power Density by APC

January 2005 - (Free Research)

Specifying data center density has yet to conform to an established standard within the industry. This paper describes the science and practical application of an improved method for the specification of power and cooling infrastructure for data centers.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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The Leader in On-Demand Call Centers: Five9 Product Overview by Five9

September 2009 - (Free Research)

Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.

(PRODUCT OVERVIEW)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9

September 2009 - (Free Research)

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

(CASE STUDY)

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The Power/Density Paradox: The Result of High Density without Power Efficiency by Nexsan Technologies

November 2009 - (Free Research)

The power/density paradox hinders end users from utilizing the very floor space that high density systems were intended to conserve. This brief explores what the power/density paradox is and how IT professionals can mitigate the risk.

(WHITE PAPER)

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