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The Deloitte Consumer Review: A more secure customer by ComputerWeekly.com

March 12, 2013 - (Free Research)
This report from Deloitte assesses the impact of cybercrime on consumers and offers advice to businesses on how to respond. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Next-Generation Contact Center by Aspect

October 31, 2012 - (Free Research)
Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service. 
(WHITE PAPER) READ ABSTRACT |

Red Hat Enterprise Linux: Your Solaris Alternative by Red Hat and HP

August 10, 2009 - (Free Research)
This whitepaper will review some key features and benefits of both Solaris and Red Hat Enterprise Linux. We will also explain why Red Hat Enterprise Linux is an ideal solution for enterprises that are facing Sun and SPARC's uncertain future, whether you are considering launching a new IT production environment or migrating a legacy environment... 
(WHITE PAPER) READ ABSTRACT |

E-Guide: 10 Expert Tips - Developing a Hardware Scalability Plan to Enhance Data Centre Maintainability by Oracle Corporation UK Ltd

October 21, 2010 - (Free Research)
In this expert e-guide learn how to provide continuous operations for the life of the data centre in support of critical missions, the top ten things to review when developing a hardware scalability plan for your company, how to determine the true value of a server operating system with clear-cut strategies to calculate ROI and TCO, and more. 
(EGUIDE) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 14, 2009 - (Free Research)
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. 
(PODCAST) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

March 31, 2009 - (Free Research)
This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. 
(WEBCAST) READ ABSTRACT |

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd

December 17, 2012 - (Free Research)
Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience. 
(WHITE PAPER)

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

Computer Weekly – 13 November 2012: Government commits to open standards by ComputerWeekly.com

November 13, 2012 - (Free Research)
In this week's Computer Weekly, we look at the government's controversial new policy on open standards and what it means for public sector IT. After hurricane Sandy hit New York, we talk to one datacentre operator about how it kept services running. And our latest buyers' guide examines the market for infrastructure on demand. Read the issue now. 
(EZINE) READ ABSTRACT |

E-Guide: Chapter 3: Enterprise-Class Tape Library Purchase Considerations by Quantum Corporation

February 09, 2010 - (Free Research)
Now that you've reviewed the essential issues involved in any backup acquisition, this guide focuses on the specific considerations of enterprise-class tape libraries. You'll also find a series of specifications to help make on-the-spot product comparisons between vendors like Quantum Corp., Hewlett-Packard Corp., IBM, SpectraLogic Corp., and more. 
(EGUIDE) READ ABSTRACT |

Perceptions of business technology in the 21st century by ComputerWeekly.com

February 09, 2012 - (Free Research)
The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Best Buy Reference Video by CA Technologies

August 29, 2012 - (Free Research)
In this video, learn why Best Buy's Director of IT Integration & SOA says to "virtualize everything. Don't just pick a small subset." Discover what service virtualization has done for the world's largest consumer electronics retailer, and how you can take those lessons back to your organization. 
(VIDEO) READ ABSTRACT |

Webcast Transcript: 7 Questions You Must Ask Before Buying a VM Protection Product by Quantum Corporation

March 14, 2012 - (Free Research)
Check out this presentation transcript for 7 key questions to ask yourself before buying a VM protection product. These questions will not only help you ensure you’re buying a product that works, but buying a product that will optimise your virtual data protection without requiring you to redesign your data centre. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

EHR Usability Testing Key to Clinician Buy-In, Meaningful Use by HP & Intel®

February 25, 2013 - (Free Research)
This e-guide from SearchHealthIT.com demonstrates how EHR usability testing can function as a key ingredient to clinician buy-in and meaningful use. Read now to learn how usability testing can help with a quicker return on your EHR investment. 
(EGUIDE) READ ABSTRACT |

E-Book: Buying Your Next Physical Servers by Dell, Inc. and Intel®

November 17, 2010 - (Free Research)
Midmarket organizations considering physical server upgrades must evaluate their environments, sift through offerings and integrate the servers with existing tools. This e-book will guide you through these complex efforts by covering three components: determining needs and requirements, understanding your options, and putting it all together. 
(EBOOK)

New Storage Buying Criteria for Shared Virtual Infrastructure by NetApp

September 01, 2010 - (Free Research)
You can’t make the best storage decisions for your business if you’re not asking the right questions. Our “New Storage Buying Criteria for Shared Virtual Infrastructure RFP template” makes it easy. Use it to help ensure the solutions you choose can deliver extreme flexibility and efficiency, and a “future-proof” foundation. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Time and Attendance - Build Vs. Buy by Infor

March 2008 - (Free Research)
Explore the advantages, disadvantages, costs and risks of buying and building an enterprise time and attendance solution. 
(WHITE PAPER) READ ABSTRACT |

10 Reasons to Buy a Software Licensing & Entitlement Management Solution by Flexera Software

October 2011 - (Free Research)
This white paper explores the top 10 reasons why most software vendors and high-tech manufacturers choose to buy a COTS software licensing and entitlement management solution. 
(WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company)

September 2005 - (Free Research)
The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying. 
(WEBCAST) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com

March 2013 - (Free Research)
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com

March 2013 - (Free Research)
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Software Manufacturers and Embedded BI: the Build Vs. Buy Question by LogiXML

October 2009 - (Free Research)
This paper helps software manufacturers wanting to embed BI functionality into their solution whether it is best to "build" or "buy". 
(WHITE PAPER) READ ABSTRACT |

Sales Strategy: How to Effectively Incorporate Social Media by SAP America, Inc.

August 2012 - (Free Research)
In this white paper learn how social media is incorporated in the sales process, how companies are using social selling, and how to get started. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

UPS Buying Guide by APC by Schneider Electric

November 2011 - (Free Research)
This buying guide steps you through the process of selecting the best UPS for your environment, including how to choose the right type of system, what factors to consider and examples of midrange UPS specs for comparison. 
(EGUIDE) READ ABSTRACT |

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