The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation March 22, 2010 - (Free Research) As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system.  (CASE STUDY) READ ABSTRACT |

The State of Marketing 2011: Unica’s Annual Survey of Marketers by Unica Corporation - An IBM Company May 06, 2011 - (Free Research) This is the current report based on a survey of almost 300 online and direct marketers representing a comprehensive mix of companies by location, revenues and industry. Explore the response to new developments, continuing trends and the market.  (WHITE PAPER) READ ABSTRACT |

Looking to a New Day in Optical Character Recognition (OCR): A Success Story by ABBYY April 13, 2010 - (Free Research) Read this paper to learn how when Apex CoVantage needed a more sophisticated OCR solution they turned to the ABBYY FineReader Engine and started seeing the benefits almost immediately and continue to experiencing them every day.  (CASE STUDY) READ ABSTRACT |

Reinventing Antivirus by Webroot December 31, 2012 - (Free Research) This expert guide describes how three new approaches to antivirus – client/cloud architecture, behavior recognition, and journaling and rollback – are making traditional, signature-based antivirus obsolete. Discover how these new approaches offer protection where traditional antivirus fails. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect August 10, 2010 - (Free Research) This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center.  (WHITE PAPER) READ ABSTRACT |

Growth And Complexity: The Challenges Ahead For Midsize Manufacturers by SAP AG June 02, 2009 - (Free Research) This is the first in a series of six reports addressing the opportunities and challenges faced by midsize manufacturers.  (WHITE PAPER) READ ABSTRACT |

IBM SPSS Predictive Operational Analytics by IBM May 09, 2012 - (Free Research) Operational dexterity is essential in today's globally competitive business environment. A predictive analytics solution can help you achieve this level of agility. This webcast from IBM outlines a predictive operational analytics option that enables you to capture and integrate data to determine future outcomes and make better decisions.  (WEBCAST) READ ABSTRACT |

Driving Revenue and Increasing Value with Application Performance Management by BlueCoat December 22, 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers.  (EBOOK) READ ABSTRACT |

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 25, 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.  (WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

Business Intelligence in SAP® Business All-in-One by SAP America, Inc. October 26, 2009 - (Free Research) With the business intelligence functionality in SAP Business All-in-One solutions, your company can gain visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business.  (WHITE PAPER) READ ABSTRACT |

Best Practices to Gain Visibility and Control of Your Demand Network by E2open May 21, 2009 - (Free Research) This Webcast examines new demand network management trends and technologies that will enable multi-enterprise companies to maximize the potential of their demand networks.  (WEBCAST) READ ABSTRACT |

Advancing the Economics of Networking: Juniper Networks Ethernet Switching Solutions Reduce Capital and Operational IT Expenses by Juniper Networks, Inc. February 17, 2009 - (Free Research) Juniper Networks proposes to change the current economic model of networking by delivering a new family of solutions that reduce capital and operational expenses, freeing up IT budget dollars and allowing businesses to invest in innovative technologies that will reduce the cost of doing business while improving the bottom line.  (WHITE PAPER) READ ABSTRACT |

Why Compliance Pays: Reputations and Revenues at Risk Research Report by Symantec Corporation March 2009 - (Free Research) Based on what is working among organizations with the fewest data losses, this IT Policy Compliance Group report identifies several practices that can assist businesses with improving IT compliance results and reduce business downtime.  (WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact August 2011 - (Free Research) This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.  (VIDEO) READ ABSTRACT |

Cloud-based Integration and SOA Architecture: The Benefits of a Peer-to-Peer Approach by Fiorano Software, Inc. July 2010 - (Free Research) The move toward cloud computing affects all software application deployment in the future. This paper addresses the software infrastructure requirements for SOA-enabled systems to leverage Cloud Computing for the deployment of the next generation of business applications.  (WHITE PAPER) READ ABSTRACT |

Advancing the Economics of Networking: Ethernet Switching Solutions Reduce Capital and Operational IT Expenses by Juniper Networks, Inc. October 2009 - (Free Research) Aging network systems and old habits have dictated how businesses spend their IT budgets. As a result, too many IT dollars are being spent on just barely remaining competitive with emerging companies and their newer IT infrastructures. Read this white paper to learn more about a new family of solutions that reduce IT expenses and free up budgets.  (WHITE PAPER) READ ABSTRACT |

SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation February 2008 - (Free Research) SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems.  (WHITE PAPER) READ ABSTRACT |

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.  (WHITE PAPER) READ ABSTRACT |

Operational Logistics/Resource Allocation: The World's Best Business Intelligence Applications by Information Builders December 2011 - (Free Research) This paper highlights several real-world success stories, where a proactive approach to resource allocation was implemented.  (WHITE PAPER) READ ABSTRACT |

Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead July 2011 - (Free Research) This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.  (WHITE PAPER) READ ABSTRACT |

Profitable Innovation:  Medical Device Business Model for Growth by Sage North America December 2010 - (Free Research) This Sage ERP Accpac white paper focuses on innovations in the medical device field and how these innovative solutions affect the bottom line. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Evernote Accelerates Company Growth by Enlisting ABBYY by ABBYY April 2010 - (Free Research) Read this case study to learn how Evernote came to choose ABBYY and how it turned out to be very successful for them. Continue reading to learn more about the features and benefits of ABBYY FineReader Engine.  (CASE STUDY) READ ABSTRACT |

Business Intelligence Services and Solutions by Accenture Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.  (SOFTWARE PRODUCT)

E-Book: The New Best Practices for Document Imaging, OCR, and Scanning by Nuance July 2011 - (Free Research) Successful document management begins with efficient and well-managed document imaging, scanning and capture processes. This eBook examines the latest trends in document imaging and scanning, as well as optical character recognition (OCR), and provides expert advice on best practices in those areas.  (EBOOK)

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