Retail satisfaction White Papers, Retail satisfaction Software, Retail satisfaction Research, Hardware and Services

Utilize analytics to drive customer satisfaction and retention by Infor CRM

December 16, 2011 - (Free Research)

Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

(WEBCAST)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

April 01, 2011 - (Free Research)

Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.

(WHITE PAPER)

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Client LifeCycle demo by Centennial-Software

July 2008 - (Free Research)

Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today.

(DEMO)

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Stop throwing away marketing dollars, key steps for online customer retention by Tealeaf

November 2010 - (Free Research)

This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time.

(WEBCAST)

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Global Instant Remote Support for Multi-Agent Teams by NTR Global

November 2011 - (Free Research)

Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

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CRM Sheds Light on Tommy Bahama Customers by Infor CRM

January 2012 - (Free Research)

Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond.

(WHITE PAPER)

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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation

April 2011 - (Free Research)

As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.

(WHITE PAPER)

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A holistic view of customer analytics for maximizing selling opportunities by Infor CRM

January 2012 - (Free Research)

This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.

(ANALYST REPORT)

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Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company)

September 2007 - (Free Research)

The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.

(WHITE PAPER)

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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Video: Desktop Virtualization Process Methodology by Dell, Inc. and Intel

June 2011 - (Free Research)

This video discusses a 5-step implementation plan for data center virtualization, brought to you by Dell, Inc.. This virtualization strategy will help you reduce security risks, performance issues, help lower costs and increase user satisfaction.

(VIDEO)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Case Study: For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.

January 2012 - (Free Research)

Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs.

(CASE STUDY)

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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.

(EZINE)

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The Customer Intimacy Imperative by IBM

November 2010 - (Free Research)

Business success today requires a new depth of customer insight. Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve a competitive advantage. Read this white paper to realize the full potential of your customer relationships.

(WHITE PAPER)

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Key Tips to Improve Your SLA Performance by CA Technologies.

August 2011 - (Free Research)

Most service providers take a manual, reactive approach to managing and reporting against service level commitments. Read this white paper to learn how automating service level management with CA Business Service Insight reduces costs associated with service level management.

(ANALYST BRIEF)

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CIO Survey Reveals Top Application Performance Management Strategies by CA Technologies.

June 2011 - (Free Research)

In an exclusive survey, members of the CIO Forum on LinkedIn have weighed in on the business impact of application performance. These CIOs and IT leaders say they directly associate application performance with end-user and customer satisfaction, along with the potential to increase productivity and lower costs.

(WHITE PAPER)

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Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc.

November 2011 - (Free Research)

With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.

(WHITE PAPER)

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Are your online customers struggling? Learn how to increase satisfaction and drive revenues by Tealeaf

September 2011 - (Free Research)

Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions.

(WHITE PAPER)

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Cloud Introduction Video: by HP

January 2012 - (Free Research)

The cloud computing industry has been evolving over recent years and is expected to continuously advance in the future. Access this video to learn how the cloud can help your business to improve ROI, agility and customer satisfaction.

(VIDEOCAST)

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The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies.

December 2011 - (Free Research)

Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.

(WHITE PAPER)

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The Business Benefits of Cloud-Based Integration-Ready Modules by NTR Global

October 2011 - (Free Research)

Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction.

(WHITE PAPER)

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Fayetteville State University: University Staff Goes Where Work Takes Them by BlackBerry

September 2011 - (Free Research)

Access this case study to learn how a university implemented the BlackBerry® Mobile Voice System solution to increase customer satisfaction, decrease number of missed calls and simplify IT needs.

(CASE STUDY)

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