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		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com May 08, 2012 - (Free Research) In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.  (EZINE)

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM May 2008 - (Free Research) This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.  (WHITE PAPER)

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT)

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM May 2008 - (Free Research) This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two segments.  (WHITE PAPER)

Lease to lifecycle management Economic and regulatory developments increase the case for real estate systems integration within retail by IBM March 2013 - (Free Research) This white paper demonstrates how progressive retailers can seamlessly integrate all phases of the real estate lifecycle process, from market planning, site selection and construction to day-to-day operations like lease administration and facility management.  (WHITE PAPER) READ ABSTRACT |

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing by Infosys Technologies Limited May 2006 - (Free Research) Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.  (EZINE) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

IBM and Cisco Front Office Solutions for Retail Banking by IBM Line of Business February 2008 - (Free Research) Is your bank able to grow targeted areas of business while enhancing market differentiation? Are you able to meet changing individual customer needs and purchase behaviors with the most effective range of products and services? Let IBM and Cisc...  (WHITE PAPER)

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting by IBM March 2013 - (Free Research) This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com May 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.  (EZINE) READ ABSTRACT |

Retail Space Planning and Optimization by FICO March 2011 - (Free Research) Realize significant improvements in your space planning decisions and minimize the manual effort required to create planograms. FICO gives you the right set of technology to make much more precise macro and micro store layout decisions that meet your unique business objectives. Read more to find out how.  (WHITE PAPER) READ ABSTRACT |

Retail Today: Understand Customers, Anticipate Needs, and Inspire Loyalty by SAP AG December 2007 - (Free Research) Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise.  (WHITE PAPER) READ ABSTRACT |

Retail Fashion Market RFID Solutions by Motorola, Inc. July 2008 - (Free Research) This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right  (WHITE PAPER) READ ABSTRACT |

Not Business as Usual. The Changing Channels in Consumer Electronics by IBM Line of Business June 2008 - (Free Research) IBM explores how the impact of innovative business models for "how to sell" are now as important as the innovative products themselves - CE manufacturers need to skillfully manage their mix of sales channels for future success.  (WHITE PAPER)

Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel by BlackBerry July 2010 - (Free Research) This study examines what's driving retailers' mobile strategies, where they're focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more!  (ANALYST REPORT) READ ABSTRACT |

Financial Services Report: Reshaping ICT, Reshaping Business by ComputerWeekly.com November 2012 - (Free Research) This report from Fujtsu assesses the IT trends and prioirties in the financial services industry.  (IT BRIEFING) READ ABSTRACT |

Configuration Audit and Control: 10 Critical Factors to Change and Configuration Management Success by Tripwire, Inc. October 2008 - (Free Research) As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization.  (WHITE PAPER) READ ABSTRACT |

The Changing Face of Network Management by CA Technologies. April 2008 - (Free Research) Automated network change and configuration management tools provide numerous benefits. Independent NCCM tools, however, are not enough on their own. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Better Manage Your Operations to Reduce Costs and Support Environmental Sustainability by CA Technologies. December 2008 - (Free Research) With cost improvements, businesses can stay more competitive and profitable, especially in intensive energy-use industries such as IT and retail.  (WHITE PAPER) READ ABSTRACT |

Managing Data, Managing Change: Making MDM Work by Baseline Consulting September 2008 - (Free Research) This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.  (WHITE PAPER) READ ABSTRACT |

Incremental Updates vs. Full Reload Change Data Capture: Minutes vs. Hours by CONNX Solutions June 2008 - (Free Research) This white paper discusses the five different ways to move changed data, including a solution that can free up programming resources, save processing time and more.  (WHITE PAPER) READ ABSTRACT |

How Will Your Next Change Impact Business Uptime and Resiliency? by StackSafe April 2008 - (Free Research) StackSafe helps IT Operations teams understand the business impact of changes to their environment--before they impact production systems.  (WHITE PAPER) READ ABSTRACT |

What's Good for Security Is Good for Operations: Why Configuration Assessment Followed by Change Auditing Is Key to Operational Stability by Tripwire, Inc. July 2008 - (Free Research) Discover why configuration assessment followed by change auditing is key for operational stability, and that gaining visibility into all change to IT systems is the first step toward employing best practices across the organization.  (WHITE PAPER) READ ABSTRACT |

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