There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

This white paper addresses five obstacles that small businesses and midsized companies face. 

This white paper explores how virtualization has sparked a new wave of innovation in storage. It summarizes how the new generation of solutions can deliver higher IT efficiency, better resource and application management, stronger and more flexible data protection, and lower costs. 

This white paper discusses enterprise resource planning (ERP) systems usability, with special attention to allowing you to consider usability as a criterion in your enterprise application selection process. 

As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Dell Compellent Optimizes VMware Server Virtualization. 

This webcast provides insight into how to know when you've outgrown your current enterprise resource planning (ERP) system. Learn tips for assessing your business needs, recognizing when it's time for you to upgrade or move on to a new platform, and how to evaluate and select an ERP system that fits your needs. 

This resource details how one organization upgraded its server environment and storage systems to support growth and expand computing resources by deploying a converged infrastructure solution. 

As more businesses deal with aging SAP systems, data archiving strategies are becoming more important. Most administrators either have added storage or migrated historical data to offline storage. But simply moving old data elsewhere isn’t ideal. Read this e-book to learn how to develop successful SAP data archiving strategies and solutions. 

The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification. 

What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more. 

It's easy to get started with virtualization, but it takes a lot of work to create a true virtual infrastructure. The Advanced Server Virtualization Interactive Classroom covers these steps -- and some pitfalls you may encounter along the way. 

Watch this expert Podcast to discover how you can confidently manage the explosive data growth and avoid the pitfalls of single server-based backup.