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Hilton Reservations Worldwide by Aspect
March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.
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The Age of Electronic Ticketing by Hexaware Technologies
May 2008 - (Free Research)
Electronic ticketing or e-ticketing is a recent development in the transport industry designed to eliminate the need for paper based ticketing and to facilitate the check-in procedures at airports and train stations.
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact
October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
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The 10 Best Practices for Performance Management by Gomez
August 2009 - (Free Research)
Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever.
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The Top Five Myths of IP Communications by Cisco Systems, Inc.
February 2008 - (Free Research)
This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel.
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Entraction Uses Device Reputation to Carry Out "Zero Tolerance" for Fraud by iovation, Inc.
June 2009 - (Free Research)
Entraction has no reservations about the effectiveness and efficiencies that are possible using device fingerprinting paired with device reputation; this is real data pulled from the user's computer, coupled with fact-based evidence of fraud from that computer's past. Read this case study to learn about how Entraction is fighting fraud.
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The Truth About Mobile Business Intelligence by Information Builders
August 2012 - (Free Research)
Mobile business intelligence (BI) is not a new concept, but the rumors that it's too complex, cumbersome, expensive, and limited have prevented most organizations from making the investment. Access this exclusive paper to uncover the 5 most common mobile BI myths debunked and how mobile BI can help you gain a competitive advantage.
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Quality of Service (QoS) in High-Priority Applications by Transition Networks, Inc.
September 2008 - (Free Research)
This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
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Business 2020: Engaging with the Technology Enabled Customer by Oracle Corporation UK Ltd
March 2013 - (Free Research)
As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers. Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).
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ORACLE BUSINESS INTELLIGENCE PUBLISHER TRIAL EDITION by Oracle Corporation UK Ltd
January 2013 - (Free Research)
Available to you today is this free trial download of Oracle's Business Intelligence Publisher. Discover and explore this web-based reporting tool that will help you re-think reporting. Use this platform for authoring, managing, and delivering interactive reports, dashboards, and all types of highly formatted documents.
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Chico's FAS Delivers with Oracle ATG Commerce by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.
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Data Sheet: Oracle Database Cloud Service by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Read this data sheet to learn how you canreap all the benefits of Platform as a Service (PaaS) with the world's leading database capabilities, RESTful Web Service access to your data, a powerful declarative development and deployment environment for custom applications, a platform for deploying packaged business applications, and powerful security.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd
October 2012 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Podcast: How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited
(E-mail this company)
June 2013 - (Free Research)
User experience depends largely on variables outside of your website design team's control. In particular, the hosting provider plays a large role. In this podcast, discover why a hosting provider can make or break a user's interaction with your online content, and how you can leverage the right host to ensure repeat customers and increase revenue.
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How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited
(E-mail this company)
May 2013 - (Free Research)
This webinar will explain in detail the types of questions that should be asked and the latest technologies that can be employed to maximize your online performance for your users. Whether your brand is critical, you make money online, or have to comply with PCI standards, the success of your business depends heavily on choosing the right hoster.
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Managing Web Security in an Increasingly Challenging Threat Landscape by Webroot
February 2013 - (Free Research)
In this expert resource, discover how social networking, mobility, and other technological trends are prompting cybercriminals to focus their efforts on the web. Inside, learn about the risks and dangers of web-based threats, see how secure web gateways can help you better manage web security, and more.
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Best Practices for Enterprise Agile by Rally Software
June 2013 - (Free Research)
In this expert e-guide, discover agile development best practices for projects on the enterprise level for development and application lifecycle management (ALM). Explore the challenges that arise and learn how to overcome these problems with the right tools and strategies.
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Rally Software: Release Planning Guide by Rally Software
May 2013 - (Free Research)
Agile development might seem like a foreign language if you're new to the game - with a new set of roles and terminology, it's not surprising that you might be a little confused. In this quick, helpful guide, learn about one of the key concepts in agile methodology - release planning. Discover what it is, who does it, and why it's important.
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Rally Software: User Stories Guide by Rally Software
May 2013 - (Free Research)
This brief, yet informative white paper offers a detailed description of user stories and how they function within agile development methodology. Discover the 'who', 'what', and 'why' of user stories, along with templates for creating your own.
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Managing Web Security in an Increasing Challenging Threat Landscape by Webroot
May 2013 - (Free Research)
This resource offers guidance to help your organization manage web security in an increasingly dangerous threat landscape. Learn how cybercriminals are targeting web-based vulnerabilities and see what you can do to stay safe by reading on now.
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Mobile Commerce: The Path to Customer Engagement by SAP America, Inc.
June 2013 - (Free Research)
In this resource, discover all you need to know about embracing mobility and leveraging mobile tools in order to embark on a successful path to customer engagement. Learn how to break down the barriers of traditional customer relationships so you can optimize the entire mobile commerce cycle, from customer awareness to transaction to follow-up.
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Rally Software: Iteration Planning Guide by Rally Software
May 2013 - (Free Research)
Check out this brief guide to explore why iteration planning is important to agile development, who will play a role in the process, and what you need to begin. In addition, you'll discover five essential steps to planning, an iteration planning agenda, and much more!
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A Whole Team Approach to Quality: We're All in This Together by Rally Software
May 2013 - (Free Research)
Agile development is more than just the tools and strategies - you need the right team and collaboration to achieve a successful project. This paper describes the make-up of an agile team and explores how developers, testers, product owners, and managers can all work together towards a common goal.
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