Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 

Entraction has no reservations about the effectiveness and efficiencies that are possible using device fingerprinting paired with device reputation; this is real data pulled from the user's computer, coupled with fact-based evidence of fraud from that computer's past. Read this case study to learn about how Entraction is fighting fraud. 

This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 

Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever. 

IT professionals are constantly trying to create the perfect balance between meeting the needs of their end-users and meeting the goals of their organization. Discover how BlackBerry can help boost mobile capabilities with secure end-to-end mobility, complete device management, flexible enterprise mobility management controls, and more. 

When it comes to virtualizing the network, do you know whether end-to-end virtualization or using virtual network overlays will work better? View this resource to get help deciding! 

The end users' point of view is really important, because they are all about ease of use and productivity and their sheer number makes it hard to control their behavior. This article will take a look at the requirements end users expect from the data management or data backup solutions.  

Development and change within the IT infrastructure can be a very demanding and frustrating task. Access this exclusive resource now to learn the value of an automated and centralized end-to-end change management application. 

This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users. 

This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management. 

What exactly is End-user Monitoring (EUM) and why should businesses care? In this resource, discover why it's increasingly important to assess system performance from the end-user perspective in the age of IT as a service, and how you can effectively measure and quantify end-user experiences. 

While VTL data storage has been a popular data protection solution in recent years, the VTL solution may be incomplete for long-term needs. Read this white paper to learn why D2D backup solutions are the ideal data protection technologies for y...