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The Age of Electronic Ticketing by Hexaware Technologies May 2008 - (Free Research) Electronic ticketing or e-ticketing is a recent development in the transport industry designed to eliminate the need for paper based ticketing and to facilitate the check-in procedures at airports and train stations.  (WHITE PAPER) READ ABSTRACT |

The business benefits of switching to mobile TV by ComputerWeekly.com November 2010 - (Free Research) Over the past two years, the mobile TV landscape has changed dramatically.  (WHITE PAPER) READ ABSTRACT |

Entraction Uses Device Reputation to Carry Out "Zero Tolerance" for Fraud by iovation, Inc. June 2009 - (Free Research) Entraction has no reservations about the effectiveness and efficiencies that are possible using device fingerprinting paired with device reputation; this is real data pulled from the user's computer, coupled with fact-based evidence of fraud from that computer's past. Read this case study to learn about how Entraction is fighting fraud.  (CASE STUDY) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect March 2008 - (Free Research) Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.  (CASE STUDY) READ ABSTRACT |

The Top Five Myths of IP Communications by Cisco Systems, Inc. February 2008 - (Free Research) This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

The Truth About Mobile Business Intelligence by Information Builders August 2012 - (Free Research) Mobile business intelligence (BI) is not a new concept, but the rumors that it's too complex, cumbersome, expensive, and limited have prevented most organizations from making the investment. Access this exclusive paper to uncover the 5 most common mobile BI myths debunked and how mobile BI can help you gain a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Oracle Tuxedo 12c Datasheet by Oracle Corporation December 2012 - (Free Research) This paper examines the Oracle Tuxedo which provides a solid foundation for application services, with strong reliability and transaction integrity, ultra-high performance, linear scalability, and configuration-based deployment. Discover how it runs many of their largest mission-critical systems, including core banking services, and more.  (WHITE PAPER) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez August 2009 - (Free Research) Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever.  (WHITE PAPER) READ ABSTRACT |

Quality of Service (QoS) in High-Priority Applications by Transition Networks, Inc. September 2008 - (Free Research) This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.  (WHITE PAPER) READ ABSTRACT |

Analyst Report: Case Management Automation - Facilitating Compliance by EMC Corporation September 2010 - (Free Research) Read this white paper to learn about the compliance implications of case-based process automaiton.  (WHITE PAPER) READ ABSTRACT |

Article: Design Patterns for Case Management by EMC Corporation August 2011 - (Free Research) This article discusses how using a ‘case management’ construct as an organizing principle can often simplify the challenges associated with complex decision-intensive processes.  (WHITE PAPER) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company) June 2012 - (Free Research) Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.  (WEBCAST) READ ABSTRACT |

Dynamic Case Management: A Foundation for Agile Enterprise Business Applications by Pegasystems May 2011 - (Free Research) The dynamic case management approach is helping companies achieve significant, competitive results.  In this webinar, learn how your company can also achieve better service outcomes with dynamic case management.  (VIDEO) READ ABSTRACT |

Business Case Development Best Practices for Data Center and IT Projects: Speed Up Your Project Approval and Start with Confidence by HP & Intel® June 2009 - (Free Research) How do companies create winning business cases to justify key data center and IT initiatives and speed-up the budget approval process? Read this paper for tips and best practices for how to succeed in the budget approval process and business case development.  (WHITE PAPER) READ ABSTRACT |

Case Management: Addressing Unique BPM Requirements by OpenText December 2012 - (Free Research) View this informative report to learn more about case management and some of the differences from conventional BPM. It provides examples of some of the best case management offerings that are available today and breaks down the positives and negatives of the product.  (WHITE PAPER) READ ABSTRACT |

Adapting Case Management for Technology Megatrends by OpenText December 2012 - (Free Research) This white paper explores the role and interplay of adaptive case management within today's most critical emerging information management trends. Read on for essential information to learn how you can implement successful business process and case management initiatives in the face of the hottest tech trends.  (WHITE PAPER) READ ABSTRACT |

Building a Robust Business Case for High Quality Master Data by Melissa Data Corp February 2010 - (Free Research) This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included.  (WHITE PAPER) READ ABSTRACT |

A 15-Minute Guide to Collaborative Case Management by EMC Corporation April 2008 - (Free Research) In about 15 minutes, learn how collaborative case management can be applied across a variety of case management types, become familiar with the components of a successful collaborative case management solution and gain insight on deployment.  (WHITE PAPER) READ ABSTRACT |

15 Minute Guide To Case Management by EMC Corporation November 2009 - (Free Research) In 15 minutes we'll discuss case management, explain why it's important, suggest how it enables connected government, touch on how it can be applied across a variety of case types, discuss the components of a case management solution, and offer deployment guides and suggestions.  (WHITE PAPER) READ ABSTRACT |

Case Management: Transformational Process Management in Government by IBM March 2008 - (Free Research) IBM FileNet Business Process Framework is a framework that gives governments the ability to rapidly build a case management system.  (WHITE PAPER)

Advanced Case Management: Making its Mark on Key Government Sectors by IBM May 2012 - (Free Research) Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.  (WHITE PAPER) READ ABSTRACT |

Business rules automation offers greater efficiency for case management by IBM November 2011 - (Free Research) Business rules can bring additional insight, transparency and efficiency to case management, provided the approaches are combined and implemented properly. In this Tip Guide, discover what business needs are driving the adoption of this combination, and how business rules technology is being put to use in case management and other areas.  (EGUIDE) READ ABSTRACT |

eGuide: Best practices for streamlined, successful case outcomes by IBM November 2011 - (Free Research) Great case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.  (EGUIDE) READ ABSTRACT |

eGuide: Strategies for building the best case-management architecture by IBM November 2011 - (Free Research) This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies.  (EGUIDE) READ ABSTRACT |

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