Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Basingstoke and North Hampshire NHS Foundation Trust unites the ‘clinical five’ by IBM August 05, 2011 - (Free Research) Check out this case study to learn how leading health care provider Basingstoke and North Hampshire NHS Foundation Trust was able to integrate and consolidate data between locations for significant cost savings, as well as increases in efficiency and productivity.  (CASE STUDY) READ ABSTRACT |

Lumension Endpoint Management and Security Suite by Lumension September 13, 2010 - (Free Research) A new wave of vulnerabilities is threatening our endpoints and browsers at a much greater rate than operating systems and servers, which is why the SANS Institute has ranked “patching client-side software” as the number one security priority.  (TRIAL SOFTWARE)

UNH Data Protection Makes the Grade with SEPATON S2100-ES2 Virtual Tape Library by SEPATON August 21, 2009 - (Free Research) As part of a data center consolidation project, the University of New Hampshire wanted to implement a faster, more efficient way to backup and protect their academic and administrative data. They turned to the SEPATON S2100-ES2 virtual tape library (VTL) with DeltaStor data deduplication.  (CASE STUDY) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact January 10, 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc. April 17, 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.  (WHITE PAPER) READ ABSTRACT |

Designing Artificial Intelligence for Games (part 2) by Intel Software Network June 11, 2009 - (Free Research) This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI.  (WHITE PAPER)

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM March 13, 2009 - (Free Research) Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.  (CASE STUDY) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc. July 1967 - (Free Research) When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.  (WHITE PAPER) READ ABSTRACT |

Agent vs Agentless VM Backup and Recovery by Symantec Corporation October 2012 - (Free Research) In this paper, access the breakdown of three major myths about agent vs. agentless virtual machine backup and recovery. Read on to find the pros and cons of each method and explanations of three "facts" you might know!  (WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc. June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.  (WHITE PAPER) READ ABSTRACT |

Simplifying Disaster Recovery for Complex Virtual Environments by Acronis January 2011 - (Free Research) Many organizations struggle to deal with the management challenges of complex IT environments, not only on backup performance and the achievement of Recovery Time Objectives in disaster recovery, but also on productivity, performance and profitability.  (EBOOK) READ ABSTRACT |

Change Management for BPM by OpenText December 2012 - (Free Research) In this expert e-guide, Forrester Research's Connie Moore offers advice on how businesses can incorporate change management programs into their business process management (BPM) initiatives.  (EGUIDE) READ ABSTRACT |

Leveraging Agent and Agentless Technology for Effective Operations Management by Hewlett-Packard Company February 2008 - (Free Research) In this white paper learn the benefits of using agent-based and agentless technologies to monitor infrastructure performance and availability. Also read about the total cost of ownership for both agent-based solutions as well as agentless techn...  (WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.  (WHITE PAPER) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. June 2011 - (Free Research) There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.  (WHITE PAPER) READ ABSTRACT |

Agentless Architecture. Agentless Backup is Not A Myth by Asigra August 2010 - (Free Research) Backup and recovery software typically requires agents that are installed onto the host servers that a system administrator wants to back up. The Asigra solution requires no agents, which inherently makes it easier to install and support than legacy backup and recovery solutions. Read this whitepaper to learn more!  (WHITE PAPER) READ ABSTRACT |

How to Prevent Security Breaches Through Effective Management and Control of USB Devices by Lumension August 2009 - (Free Research) Learn how USB devices are used to transfer data, the federal government’s ban on USB devices and its impact, and how to effectively manage USB devices to secure data and networks without impacting productivity.  (WEBCAST) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc. April 2008 - (Free Research) This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.  (WHITE PAPER) READ ABSTRACT |

What's New With Microsoft Office Communications Server 2007 R2 by Microsoft March 2009 - (Free Research) This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Protecting Against the New Wave of Malware: Osterman Research by Sunbelt Software September 2008 - (Free Research) This paper addresses the variety of issues organizations face in context of their security challenges, and discusses the capabilities of VIPRE Enterprise, an integrated platform that provides high-performance, integrated endpoint protection capabilities.  (WHITE PAPER) READ ABSTRACT |

The Truth about Agent vs. Agentless Monitoring by uptime software inc. September 2010 - (Free Research) This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.  (WHITE PAPER) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator May 2010 - (Free Research) This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.  (WHITE PAPER) READ ABSTRACT |

Agent based vs host based virtualization backups: has the market shifted? by Symantec Corporation May 2013 - (Free Research) This E-Guide provides insight into the evolution of data protection for virtual environments and reveals how host-based virtualization backups used to be king, but agent-based approaches are now catching on.  (EGUIDE) READ ABSTRACT |

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