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Enterprise Security Architecture by ComputerWeekly.com

March 01, 2013 - (Free Research)
Mark Brown, Director for Advisory Risk & Information Security at Ernst & Young offers advice to security leaders on developing a robust Enterprise Security Architecture. 
(PRESENTATION) READ ABSTRACT |

Lumension Endpoint Management and Security Suite by Lumension

September 13, 2010 - (Free Research)
A new wave of vulnerabilities is threatening our endpoints and browsers at a much greater rate than operating systems and servers, which is why the SANS Institute has ranked “patching client-side software” as the number one security priority. 
(TRIAL SOFTWARE)

Designing Artificial Intelligence for Games (part 2) by Intel Software Network

June 11, 2009 - (Free Research)
This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI. 
(WHITE PAPER)

Debunking Security Concerns with Hosted Call Centers by inContact

January 10, 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM

March 13, 2009 - (Free Research)
Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge. 
(CASE STUDY) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc.

July 1967 - (Free Research)
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Agent and Agentless Technology for Effective Operations Management by Hewlett-Packard Company

February 2008 - (Free Research)
In this white paper learn the benefits of using agent-based and agentless technologies to monitor infrastructure performance and availability. Also read about the total cost of ownership for both agent-based solutions as well as agentless techn... 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc.

April 2009 - (Free Research)
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling. 
(WHITE PAPER) READ ABSTRACT |

Agentless Architecture. Agentless Backup is Not A Myth by Asigra

August 2010 - (Free Research)
Backup and recovery software typically requires agents that are installed onto the host servers that a system administrator wants to back up. The Asigra solution requires no agents, which inherently makes it easier to install and support than legacy backup and recovery solutions. Read this whitepaper to learn more! 
(WHITE PAPER) READ ABSTRACT |

Agentless Backup—Separating Myth from Reality by Asigra

June 2013 - (Free Research)
This white paper explores a backup solution that eliminates the requirement for locally installed agents, enabling substantial time and cost savings and simplified management. 
(WHITE PAPER) READ ABSTRACT |

IT Decision Checklist: Antimalware by ESET

October 2011 - (Free Research)
Companies face complicated buying decisions when it comes to buying host-based antimalware, starting with whether to purchase a protection suite, and what to include in that all-in-one package. This IT Decision Checklist on Antimalware can help you sort through these challenges and offers a list of antimalware products available today. 
(EGUIDE) READ ABSTRACT |

The Truth about Agent vs. Agentless Monitoring by uptime software inc.

September 2010 - (Free Research)
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs. 
(WHITE PAPER) READ ABSTRACT |

Altiris Management Solutions for PCs with Intel Centrino Pro or Intel vPro Processor Technology by Intel Corporation

November 2007 - (Free Research)
Reduce IT costs by significantly reducing deskside visits, enforcing compliance, and improving security. Learn how Intel Centrino Pro and Intel vPro processor technology allows administrators to lessen the complexity of IT services for end users. 
(CASE STUDY)

A Framework for 2.0 Adoption in the Enterprise by NewsGator

May 2010 - (Free Research)
This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout. 
(WHITE PAPER) READ ABSTRACT |

Agent based vs host based virtualization backups: has the market shifted? by Symantec Corporation

May 2013 - (Free Research)
This E-Guide provides insight into the evolution of data protection for virtual environments and reveals how host-based virtualization backups used to be king, but agent-based approaches are now catching on. 
(EGUIDE) READ ABSTRACT |

Buyer's Guide to Antimalware by SearchSecurity.com

March 2011 - (Free Research)
Companies face complicated buying decisions whenit comes to buying host-based antimalware, starting with whether to purchase a protection suite, andwhat to include in that all-in-one package. 
(EGUIDE) READ ABSTRACT |

Agentless Architecture: Agentless Backup is Not a Myth by Asigra

April 2009 - (Free Research)
Agentless backup is NOT a myth. The Asigra solution is proof because it requires no agents, which inherently makes it easier to install and support than legacy backup and recovery solutions. This paper serves as an introduction to Asigra's Hybrid Cloud Backup and Recovery Software. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

OpenBench Labs Analysis: Maximize Storage Utilization and Network Bandwidth Automating Virtual System Backup by CommVault Systems, Inc.

February 2010 - (Free Research)
Simpana® from CommVault® enables IT to leverage a single solution that integrates backup, archive, replication and storage resource management across physical and virtual servers. Simpana helps IT deal with the challenges associated with critical backup recovery issues within a virtual infrastructure. 
(WHITE PAPER)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys

February 2013 - (Free Research)
This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation. 
(EGUIDE) READ ABSTRACT |

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