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Service excellence and Managed Print Services by ComputerWeekly.com
September 27, 2012 - (Free Research)
First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom.
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
January 2012 - (Free Research)
Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.
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Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation
May 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords. This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.
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Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc.
January 2011 - (Free Research)
This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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Veracode eLearning Subscription by Veracode, Inc.
May 2010 - (Free Research)
Veracode’s eLearning contains over 30 hours of secure training content in a web-based training module format. The program is designed specifically for developers and security personnel to meet formal training and competency testing requirements. It also contains a comprehensive knowledgebase on secure software development. Read on to learn more.
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Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc.
March 2006 - (Free Research)
The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid.
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Quest MessageStats™ by Dell Software
Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.
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Avon Products: Avon gets a Training Program Makeover With SpringCM by SpringCM
March 2011 - (Free Research)
Avon employs more than 5 million independent representatives - all of whom must receive in-depth, up-to-date training to ensure Avon’s continued success as the largest direct marketer on the planet. So when Avon sought to makeover its training program, it chose to go the SaaS route in order to implement it quickly with minimal support requirements.
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The global state of the project management office by ComputerWeekly.com
May 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.
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CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com
December 2010 - (Free Research)
When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.
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Calculating Training ROI by ComputerWeekly.com
October 2012 - (Free Research)
This guide from ESI International offers essential tips on calculating the return on investment of your training programme.
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Project Management & Business Skills Training Catalog by Global Knowledge
December 2009 - (Free Research)
Throughout the following pages, you can read about our approach, solutions, methodology, and courses - the sum of our vast resources - all designed to promote your pursuit of superior personal and business performance through rapid skills development.
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ExtraView Enterprise by Extraview Corporation
ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Cisco 2800 Series by Cisco Systems, Inc.
The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.
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10 Tips to Measure Training ROI by ComputerWeekly.com
September 2012 - (Free Research)
How do you measure the value of training to the business ? These tips will help you develop your business case.
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Building a Cisco Certification Lab by Global Knowledge
October 2012 - (Free Research)
Access this informative resource to discover how to build a certification lab environment to deliver hands-on experience to the workers you're training.
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