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Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 21, 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Cloud Storage: Five Best Practices for Moving to the Cloud by VaultLogix (E-mail this company) May 10, 2012 - (Free Research) Cloud backup is now an option for SMBs, and this expert resource includes five best practices for moving to the cloud.  (EGUIDE) READ ABSTRACT |

Capacity Management Is Crucial in Virtualized Environments: Without the Right Tools, IT Service Optimization Is Tricky by TeamQuest Corporation (E-mail this company) October 10, 2011 - (Free Research) Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.  (WHITE PAPER) READ ABSTRACT |

Getting Started: A Manager's Guide to Implementing Capacity Management by TeamQuest Corporation (E-mail this company) October 12, 2011 - (Free Research) Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.  (WHITE PAPER) READ ABSTRACT |

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.  (EGUIDE) READ ABSTRACT |

SMB Online Backup Checklist by VaultLogix (E-mail this company) July 11, 2012 - (Free Research) This white paper walks you through building an online backup checklist. Learn how to match a solution to your needs and uncover key considerations to include in your backup strategy, and see if cloud storage is a viable option for your business' data backup requirements.  (WHITE PAPER) READ ABSTRACT |

Stay or Switch? How Switching Your Value-Added Network (VAN) can Payoff Beyond Just Price by Liaison Technology (E-mail this company) May 23, 2012 - (Free Research) This white paper discusses key capabilities needed in a value-added network (VAN) and what to look for in selecting your next VAN provider.  (WHITE PAPER) READ ABSTRACT |

eGuide: Collaboration Best Practices by IBM May 16, 2013 - (Free Research) This expert E-Guide reveals essential best practices for requirements review in agile methodologies. Inside, evaluate techniques for requirements review, discover how you can determine testability and spot missing connections, learn about the role of collaboration in agile development, and more.  (EGUIDE) READ ABSTRACT |

Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems September 09, 2009 - (Free Research) This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways.  (WHITE PAPER) READ ABSTRACT |

Seven best practices for building applications that meet business requirements by Hewlett-Packard Company October 31, 2011 - (Free Research) Today's agile development processes and distributed environments have only increased the complexity of tracking software project requirements. Read this white paper to understand why requirements are slipping through the cracks and discover tools and best practices that can help you create traceability across your modern development organization.  (WHITE PAPER) READ ABSTRACT |

Requirements Engineering for the Automotive Industry by IBM March 31, 2009 - (Free Research) This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Database Security and Compliance by Guardium, an IBM Company February 2008 - (Free Research) Attend this live Webcast with Forrester Principal Analyst Noel Yuhanna to learn about best practices for protecting enterprise data from both external hackers and insiders such as privileged users and disgruntled employees.  (WEBCAST) READ ABSTRACT |

Governing Customer Experience Across Channels by KANA (E-mail this company) August 2012 - (Free Research) Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy.  (EBOOK) READ ABSTRACT |

Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to Effective Implementation by StarCite August 2008 - (Free Research) In studying the best practices in strategic meeting management, there's proven evidence that a "managed" meetings program can generate significant and immediate cost savings for corporations of all sizes.  (WHITE PAPER) READ ABSTRACT |

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc. November 2010 - (Free Research) This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.  (WHITE PAPER) READ ABSTRACT |

Meaningful Use Check-Up: Best Practices for Mobile Health, Cloud Computing and Disaster Preparedness by SearchHealthIT.com December 2011 - (Free Research) Interact with leading healthcare compliance and IT experts from across the U.S. in this free, one-day virtual seminar. Learn best practices for cloud computing and disaster preparedness, as well as how to achieve federal EHR reimbursements.  (VIRTUAL TRADE SHOW) READ ABSTRACT |

E-Guide: Best Practices for Data Center Design and Maintenance by Dell, Inc. and Intel® June 2009 - (Free Research) In this expert E-Guide, brought to you by SearchDataCenter.com and Dell, you will gain insight into best practices for data center design and maintenance in today's down economy.  (EGUIDE) READ ABSTRACT |

Driving to Best Practices in Archiving by Plasmon March 2008 - (Free Research) Archiving has become an imperative in today's legal, regulatory and IT-complex environments. But without a strategy in place, you can run into challenges. This white paper outlines archiving best practices to help you manage your critic...  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc. October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Oracle Licence Management by Flexera Software November 2011 - (Free Research) In this white paper you will learn five reasons why your Oracle licensing requirements may evolve, the five best practices for Oracle license management and more.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Hyper-V Deployment and Best Practices by Microsoft November 2008 - (Free Research) In this webcast a Senior Product Manager from the Windows Virtualization team discusses the Hyper-V virtualization capabilities built into Windows Server 2008. It offers an overview of system requirements, and best practices for successful depl...  (WEBCAST)

Business Case Development Best Practices for Data Center and IT Projects: Speed Up Your Project Approval and Start with Confidence by HP & Intel® June 2009 - (Free Research) How do companies create winning business cases to justify key data center and IT initiatives and speed-up the budget approval process? Read this paper for tips and best practices for how to succeed in the budget approval process and business case development.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Managing Requirements in Agile Environments by Hewlett-Packard Company March 2012 - (Free Research) This e-guide provides expert guidance on requirements management in Agile development. Read it to find best practices for contract negotiation and tracking changes the Agile way.  (EGUIDE) READ ABSTRACT |

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