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Presentation Transcript: Achieve a 360 Degree View of Your Customer by Infor

November 26, 2012 - (Free Research)
In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation

July 2006 - (Free Research)
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Customer analytics pay off: Driving top-line growth by bringing science to the art of marketing by IBM

April 2014 - (Free Research)
The following white paper explores what it takes to make and deploy an effective customer analytics strategy. Uncover the 4 stages of organizations capabilities required for customer analytics as well as the corresponding strategies for each quadrant. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM by IBM

May 2011 - (Free Research)
Discover proven strategies in data mining for cost-effective customer acquisition and retention. 
(WHITE PAPER) READ ABSTRACT |

Choosing the Right Metropolitan Ring for Your Business by AT&T Corp

March 2011 - (Free Research)
Businesses are evolving and looking for more effective and efficient methods of handling bandwidth, performance and end-point needs. In addition, they are trying to anticipate future needs to help make good networking decisions. 
(WHITE PAPER)

Best Practices in Customer Experience Management by IBM

March 2014 - (Free Research)
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success. 
(EGUIDE) READ ABSTRACT |

Kognitio delivers for ScottishPower by Kognitio

June 2013 - (Free Research)
Find out how a company working toward dominance as a multi-utility supplier can achieve effective customer relationship management (CRM.) This resource explores how one company found a way to scan millions of rows of information in seconds to utilize and interpret valuable information. 
(WHITE PAPER) READ ABSTRACT |

Infrastructures for Innovation by Qwest Communications

May 2010 - (Free Research)
A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SearchCRM

May 2012 - (Free Research)
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 
(EGUIDE)

Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP UK & Ireland

July 2007 - (Free Research)
Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers. 
(ARTICLE) READ ABSTRACT |

Avaya Asia Pacific Customer Experience Index 2013 by Avaya

November 2013 - (Free Research)
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. 
(WHITE PAPER) READ ABSTRACT |

BoxTone: Mobile User Management with ITIL and ITSM by BoxTone

April 2008 - (Free Research)
This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... 
(WHITE PAPER) READ ABSTRACT |

Oracle Database - The best choice for Siebel Applications by Oracle Corporation

April 2010 - (Free Research)
This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments. 
(WHITE PAPER) READ ABSTRACT |

Oracle Database - The best choice for PeopleSoft Applications by Oracle Corporation

April 2010 - (Free Research)
This white paper discusses the business and technology reasons behind customers' continued choice of Oracle Database for their PeopleSoft application deployments. 
(WHITE PAPER) READ ABSTRACT |

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent

November 2009 - (Free Research)
Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management. 
(WHITE PAPER) READ ABSTRACT |

The CMO–CIO disconnect by ComputerWeekly.com

August 2013 - (Free Research)
This study from Accenture reveals the extent of the disconnect between chief marketing officers (CMOs) and chief information officers (CIOs), and offers advice on how to bridge the gap. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.

May 2010 - (Free Research)
This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. 
(WHITE PAPER) READ ABSTRACT |

E-Discovery, Case Management & Litigation Hold: Comprehensive Archive and Search Capability to Meet Legal and Regulatory Requirements by Mimecast

August 2010 - (Free Research)
Mimecast Unified Email Management™ is a cost effective Software-as-a-Service solution that offers integrated E-Discovery, Litigation Hold and Case Managment functionality, giving you the tools you need to rapidly execute data preservation policies and email discovery requests and guard against the risk of failing to produce required information. 
(DATA SHEET) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research)
The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. 
(WHITE PAPER) READ ABSTRACT |

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