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The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.  (WHITE PAPER) READ ABSTRACT |

Global Threat Report: July 2010 by ESET August 2010 - (Free Research) Read this paper to get a full analysis of ESET’s ThreatSense.Net®, a sophisticated malware reporting and tracking system, which shows that the highest number of detections this month with almost 12.47% of the total was scored by the Win32/Conficker class of threat.  (WHITE PAPER) READ ABSTRACT |

Global Threat Trends: October 2010 by ESET November 2010 - (Free Research) Read this month's Global Threat Trends to learn about the top 10 security threats in October. Discover what’s new on the cyber front and get an inside look at this year's eCity Symposium, and more!  (WHITE PAPER) READ ABSTRACT |

Data Drives Agility at Colgate-Palmolive by SAP America, Inc. September 2012 - (Free Research) Master data management (MDM) and global reporting are a powerful duo, but in order to glean the best insights from your data, you need a system that ensures consistency across all business units.  Read this eye-opening case study to see how Colgate-Palmolive deployed a combination of SAP products to create a centralized data governance process.  (CASE STUDY) READ ABSTRACT |

Global Threat Report December 2011 by ESET January 2012 - (Free Research) Stay informed about the most important cybersecurity issues facing the IT community today. Review this 2011 Global Threat report to help you protect your business in 2012 and beyond. Explore key topics including threat trends and security gains, monthly malware reports and the essential Top Ten Threats lists.  (WHITE PAPER) READ ABSTRACT |

Global Threats Report Dec 2011 by ESET January 2012 - (Free Research) The Global Threat Report offers a monthly overview of the most important cybersecurity issues facing the IT community today, offering informative articles, security tips, viral online resources, expert advice and opinions from ESET researchers, and the essential Top Ten Threats lists. Access now to learn how you can stay informed.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly Special Report: Fujitsu by ComputerWeekly.com January 2011 - (Free Research) Fujitsu has been an insular company, with a market centred in Japan. Does it have what it takes to reinvent itself as a well-represented global player, with cloud computing at its heart?  (WHITE PAPER) READ ABSTRACT |

Workshifting: A global market research report by Citrix June 2012 - (Free Research) This market research report provides insight into the key drivers behind the trends of workshifting, IT consumerisation and Bring Your Own Device (BYOD). Discover how businesses are gaining tangible benefits from a more mobile and flexible workforce.  (WHITE PAPER) READ ABSTRACT |

Workshifting: a global market research report by Citrix June 2012 - (Free Research) This market research report provides insight into the key drivers behind the trends of workshifting, IT consumerisation and Bring Your Own Device (BYOD). Discover how businesses are gaining tangible benefits from a more mobile and flexible workforce.  (WHITE PAPER) READ ABSTRACT |

Export Operations & Compliance Benchmark Report: Going Global With Regulatory Reform by SAP America, Inc. January 2012 - (Free Research) This benchmark study from American Shipper covers U.S. export operations and compliance of more than 300 U.S. based exporters.  (WHITE PAPER) READ ABSTRACT |

Global Threat Report January 2012: Where are the 419s of Yesteryear? by ESET February 2012 - (Free Research) This January 2012 Global Threat report offers information and articles on today's threat environment including the lastest list of the top 10 threats. View now to gain key insight from security researchers and experts exploring 419s, the need for need anti-virus, anti-malware or anti-spam, 2012 trends, PUAs and more.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards by Advent Software, Inc July 1967 - (Free Research) This whitepaper, written in conjunction with Ashland Partners, explains the steps to becoming Global Investment Performance Standards compliant.  (WHITE PAPER)

KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com June 2012 - (Free Research) <p>China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals.</p>  (IT BRIEFING) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com May 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.    (IT BRIEFING) READ ABSTRACT |

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.  (ANALYST REPORT) READ ABSTRACT |

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards® by Advent Software, Inc April 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid.  (WHITE PAPER)

Global Trends in Sustainability Performance Management by SAP America, Inc. June 2010 - (Free Research) This paper will present an overview of the changing landscape as companies develop practices and processes to measure their performance as sustainable enterprises. It will examine the complex new drivers of sustainability reporting, as well as the rapidly changing legislative environment that will make reporting mandatory, not voluntary.  (WHITE PAPER) READ ABSTRACT |

EZ Insight Report: IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management (Full report) by IBM March 2009 - (Free Research) Analyst report which includes new or expanded discussion of Open Services for Lifecycle Collaboration, Rational Requirements Manager, Quality Manager, Insight, and IBM Software Delivery Services for Cloud and Rational Asset Manager.  (WHITE PAPER) READ ABSTRACT |

The Global ICT Supplier Top 50   by ComputerWeekly.com August 2012 - (Free Research) This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world.  (ESSENTIAL GUIDE) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG) June 2010 - (Free Research) This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat.  (WHITE PAPER) READ ABSTRACT |

Global Best Practices in Email Security, Privacy and Compliance by Proofpoint, Inc. August 2008 - (Free Research) A new generation of email security solutions is needed to meet the challenges of growing message traffic, rapidly-evolving security threats and increasingly complex data protection and privacy regulations. This paper examines such a solution.  (WHITE PAPER) READ ABSTRACT |

Workday and Ancestry.com Moving to the Cloud to Power Global Expansion by Workday November 2012 - (Free Research) Read this white paper to learn about the human capital management (HCM) and payroll cloud platforms Ancestry.com deployed to accommodate their new global business needs. Discover the benefits that these strategies provided inside.  (WHITE PAPER) READ ABSTRACT |

IFRS in the Life Sciences: Broad implications by Deloitte September 2009 - (Free Research) This paper provides practical industry insights on IFRS for life science executives and includes useful sections on: IFRS challenges and opportunities in life sciences; Implications of IFRS for financial reporting, tax, human resources, mergers and acquisitions, IT, and treasury and much more.  (WHITE PAPER) READ ABSTRACT |

Briefing: Handheld PCs, smart phones and mobile payments. by ComputerWeekly.com April 2012 - (Free Research) The latest trends, market research and analysis, on handheld PCs, smartphones, and the mobile payment market from KPMG.  (IT BRIEFING) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com April 2012 - (Free Research) This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.  (JOURNAL ARTICLE)

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