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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Swiss Colony Integrates Web Data Using Pentaho by Pentaho Corporation

June 07, 2010 - (Free Research)
The Swiss Colony is one of the world's largest and most successful multi-title catalog companies, with a strong infrastructure to capture and report information. As e-commerce grew as a channel, a whole new series of analytical requirements emerged. The Swiss Colony turned to Pentaho to move to the next level in its BI and analytics capacity. 
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Improve web content management with mobile marketing by OpenText

January 02, 2012 - (Free Research)
This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing. 
(ANALYST REPORT) READ ABSTRACT |

Getting the Most From Your SAP Production Reports by Symtrax Corporation

September 10, 2010 - (Free Research)
This eight-page whitepaper is a guideline for improving the rendering and efficiency of the complete SAP production reporting system. It discusses how to leverage the value of existing systems reports, and how to deliver timely, properly formatted reports and business documents. 
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Create a Strong, Dynamic Customer Experience by Hewlett-Packard Limited

November 30, 2012 - (Free Research)
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. 
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Hosted Contact Center Market Report: DMG Consulting by LiveOps

March 28, 2011 - (Free Research)
Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players. 
(ANALYST REPORT) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG)

June 07, 2010 - (Free Research)
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. 
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The State of Marketing 2011: Unica’s Annual Survey of Marketers by Unica Corporation - An IBM Company

May 06, 2011 - (Free Research)
This is the current report based on a survey of almost 300 online and direct marketers representing a comprehensive mix of companies by location, revenues and industry. Explore the response to new developments, continuing trends and the market. 
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Introduction to Web Analytics for E-Commerce: How to Track Activity to Optimize Your Website by GeoTrust, Inc.

December 31, 2011 - (Free Research)
This white paper explores the basics of web analytics and why they're important, what metrics you should track, and how you can use this information to optimize your site and encourage customers to visit often and buy more. 
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Transform the Customer Experience with Pega CRM by Pegasystems

May 11, 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
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State of DNS Availability Report by Verisign, Inc.

November 11, 2011 - (Free Research)
This domain name system (DNS) availability report illustrates the risks and impact that site downtime can have on revenue generation, business continuity, customer loyalty and more. 
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Managing the Challenges of Email Marketing by Unica Corporation - An IBM Company

May 06, 2011 - (Free Research)
The ideal email marketing technology solution provides the best of both worlds: timely data access to develop segmented and personalized content, plus offloading the responsibility for managing the delivery infrastructure, and ensuring deliverability. This brief paper explores the brains and beauty of successful email marketing. 
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Project Management for the Modern Age by Citrix Online UK

September 07, 2010 - (Free Research)
This e-book will show you how to implement virtual collaboration tools throughout the life cycle of a project to leverage the benefits of collaboration and partnership. 
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Evolve Your Sitemider Portal Security Without Breaking the Bank: How Virtualization Solves the Challenges of Heterogeneous Identity and Resource Integration by Radiant Logic, Inc.

March 14, 2011 - (Free Research)
Check out this blueprint for extending your existing SiteMinder infrastructure across additional heterogeneous applications, identity sources, and constituents—in less time, with less hassle, and for less money. 
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Social Media and Customer Service by Pegasystems

May 11, 2011 - (Free Research)
One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem? 
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Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation

June 17, 2011 - (Free Research)
Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge. 
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STATE OF DNS AVAILABILITY REPORT by Verisign, Inc.

September 26, 2012 - (Free Research)
View this informative white paper to learn more about the domain name system vulnerabilities that you should keep in mind for the busy season. Find out some of the challenges of availability and the impact downtime can have on your enterprise by accessing this resource. 
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Measuring the Business Impact of Support by Citrix Online UK

July 16, 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
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Bluelock Virtual Datacenters Instrumental in Patronpath’s PCI-DSS Compliance in the Cloud by Bluelock

May 02, 2012 - (Free Research)
One of the biggest challenges and concerns of businesses moving to the cloud is ensuring regulatory compliance and security. Discover how Patronpath, a company that processes and handles online credit card transactions for customers, increased scalability and decreased costs by adopting PCI-compliant cloud services. 
(WHITE PAPER) READ ABSTRACT |

The Promises and Pitfalls of Social Media in the Legal Community by iCONECT

June 09, 2011 - (Free Research)
From personal brand building to professional practice, social media offers professionals a host of opportunities and pitfalls to drive success or failure. Access this white paper to learn about the legal considerations surrounding content on social media websites. 
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Communication & collaboration in the Enterprise 2.0 world by Huddle

December 29, 2011 - (Free Research)
This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management. 
(WHITE PAPER) READ ABSTRACT |

True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company

May 04, 2011 - (Free Research)
As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included. 
(WHITE PAPER) READ ABSTRACT |

Responsive Design by OpenText

June 30, 2013 - (Free Research)
In this resource, explore how "responsive web design" can help you provide customers with more compelling, contextual, and consistent experiences with your web site. Learn how you can control a single site that caters to all device platforms, making it simpler, faster, and easier to make every site visit a pleasant one. 
(WHITE PAPER) READ ABSTRACT |

Web Ops 2.0: Achieving Fully Automated Provisioning by Puppet Labs

October 26, 2011 - (Free Research)
Today’s organizations need to get out of Web Operations 1.0, mired in legacy tools, outdated approaches, and low expectations, and into Web 2.0 where tools and procedures are built from the ground up for high quality efficiency, reliability, and agile operations. Access this paper to learn about fully automated provisioning for Web Operations 2.0. 
(WHITE PAPER) READ ABSTRACT |

CW Special Report on IBM by ComputerWeekly.com

August 15, 2014 - (Free Research)
This special 12-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers, its place in the IT market and its future strategy.. 
(IT BRIEFING) READ ABSTRACT |

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