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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

ESG Lab Report: Quantum DXi7500 - Deduplicated Backup for the Enterprise by Quantum Corporation

December 29, 2008 - (Free Research)
In this Lab Validation Report, ESG will test Quantum’s DXi Series of disk-based backup and replication appliances; with an in-depth look at the Dxi7500 platform. 
(ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Storage and the WAN by Riverbed Technology, Inc.

April 01, 2009 - (Free Research)
Looking to connect your remote office devices to primary central files? Looking for a way to increase bandwidth without increasing costs? Download this WAN Special Report to learn more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How Monitoring Systems Reduce Human Error in Distributed Server Rooms and Remote Wiring Closets by APC by Schneider Electric

January 26, 2011 - (Free Research)
Surprise incidences of downtime in server rooms and remote wiring closets lead to sleepless nights for many IT managers. This paper analyzes several of these incidents and makes recommendations for how a basic monitoring system can help reduce the occurrence of these unanticipated events. 
(WHITE PAPER) READ ABSTRACT |

Mobility is here to stay – Is your data is backed up? by SearchDataBackup.com

November 13, 2013 - (Free Research)
Remote backup of data on endpoint devices like laptops and smart phones is a challenge for IT staffs. This Drill Down takes a look at remote backups today, focusing on the challenges and solutions available to address endpoint device backup. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Trends in Enterprise Mobility by ComputerWeekly.com

April 22, 2013 - (Free Research)
This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working. 
(WHITE PAPER) READ ABSTRACT |

TimeSummit by Exaktime

Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports. 
(SOFTWARE PRODUCT)

ESG Report: Data De-duplication and Disk-to-Disk Backup Systems: Technical and Business Considerations by EMC Backup and Recovery Solutions

April 10, 2009 - (Free Research)
Data de-duplication offers landscape changing value that is easy to quantify, improves reliability, simplifies management and provides rapid recovery of data. Read this ESG report to learn more about it. 
(WHITE PAPER) READ ABSTRACT |

Quantum DXi-Series and Symantec NetBackup OpenStorage – Centrally Managed Edge-to-Core Data Protection: An ESG Lab Report by Quantum Corporation

September 29, 2009 - (Free Research)
Read this ESG Lab report as they analyze Quantum’s DXi-Series appliances working with the Symantec NetBackup OpenStorage interface and their ability to optimize data protection and recovery strategies in the enterprise. 
(ANALYST REPORT) READ ABSTRACT |

ESG Lab Report: Quantum DXi-Series and Symantec NetBackup OpenStorage – Centrally Managed Edge-to-Core Data Protection by Quantum Corporation

September 29, 2009 - (Free Research)
Read this ESG Lab report as they analyze Quantum’s DXi-Series appliances working with the Symantec NetBackup OpenStorage interface and their ability to optimize data protection and recovery strategies in the enterprise. 
(ANALYST REPORT) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Protecting System i Data from FTP, ODBC and Remote Command by PowerTech

October 16, 2009 - (Free Research)
When developing a security strategy, it is critical for businesses to consider their System i platform in order to protect themselves from data breaches. In this presentation transcript, learn how to control network access on System i and protect your organization from data loss. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Guide: Desktop Authority by ScriptLogic Corporation

August 27, 2009 - (Free Research)
Desktop Authority comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership. 
(WHITE PAPER) READ ABSTRACT |

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry

February 26, 2009 - (Free Research)
Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. 
(CASE STUDY) READ ABSTRACT |

Quantum DXi7500 Deduplicated Backup for the Enterprise by Quantum Corporation

February 10, 2009 - (Free Research)
This report examines in detail Quantum‘s new enterprise-focused DXi7500 platform, featuring "policy-based deduplication" which allows users to choose between deduplication methods. 
(WHITE PAPER) READ ABSTRACT |

Taking Windows Mobile on Any Device by Citrix

November 25, 2013 - (Free Research)
What exactly do today's IT departments need to provide secure access to IT services by diverse endpoint devices? Read this IT survey to learn exactly what impact mobility is having on remote access. 
(WHITE PAPER)

How iPads Enter the Workforce by Citrix

February 21, 2011 - (Free Research)
Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects. 
(ANALYST REPORT) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

ESG Lab Validation Report: Dell PowerVault DL2000 - Backup to Disk Appliance by Dell, Inc.

January 26, 2009 - (Free Research)
This report documents ESG Lab‘s testing of the Dell PowerVault DL2000 Powered by CommVault, which is a fully integrated backup to disk appliance that offers reliable data protection with file level data deduplication and fast, drill-down recovery. 
(ARTICLE) READ ABSTRACT |

Cybersecurity Report on Small Business: Study Shows Gap between Needs and Actions by Symantec Corporation

August 31, 2010 - (Free Research)
This paper discusses common security shortfalls found through a survey of U.S. small businesses, and provides five important tips for a security-aware business. 
(WHITE PAPER) READ ABSTRACT |

Managing a Remote Workforce: Proven Practices from Successful Leaders by Citrix Online Go To Meeting

January 16, 2012 - (Free Research)
Access this report from research and advisory firm Work Design Collaborative, LLC (WDC) to learn about the business benefits of a remote workforce and the best practices and technologies IT can implement to leverage them. 
(WHITE PAPER) READ ABSTRACT |

HP StorageWorks SAN Virtualization Services Platform: Simplifying Heterogeneous Storage Virtualization by Hewlett-Packard Company

March 16, 2009 - (Free Research)
Read this report and learn the results of ESG Lab testing of the HP StorageWorks SAN Virtualization Services Platform (SVSP) with a focus on the fundamentals of heterogeneous storage virtualization including centralized management, ease of use, thin provisioning, data mobility and capacity-efficient point-in-time snapshots. 
(WHITE PAPER) READ ABSTRACT |

Simplifying branch office security by Sophos, Inc.

December 01, 2011 - (Free Research)
Enforcing consistent network security throughout your enterprise can be challenging—especially for those of you with branch offices with few users and no IT expertise. This paper introduces a new standard — an innovative, unified, cost-effective solution for managing branch office security. 
(WHITE PAPER) READ ABSTRACT |

The next frontier for managed print services by ComputerWeekly.com

February 18, 2013 - (Free Research)
MPS is extending beyond the enterprise to address requirements of mobile and remote workers, say analysts Louella Fernandes and Clive Longbottom. 
(ANALYST REPORT) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

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