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ExtraView Enterprise by Extraview Corporation

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Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
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Enterprise Report Management: A Market Assessment by IBM

September 2008 - (Free Research)
This white paper from AIIM International is based on findings from a recent survey conducted by AIIM on enterprise report management (ERM). 
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Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.

January 2010 - (Free Research)
Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools. 
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Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

The Great Software Mind Meld: How “The Cloud” Is Helping Vendors Peer Inside the Heads of Prospective Buyers by Runaware

June 2011 - (Free Research)
The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback. 
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Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
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Integrating and monitoring business-to-business (B2B) value chains by ComputerWeekly.com

September 2012 - (Free Research)
Analysts Clive Longbottom and Rob Bamforth offer advice on putting in place an effective, integrated, overall B2B solution. 
(ANALYST REPORT) READ ABSTRACT |

Closed Loop Quality Management: Improving Customer Focus from Design to Delivery by Apriso Corporation

March 2011 - (Free Research)
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution. 
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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
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The State of Customer Data Integration 2013 by Scribe Software Corporation

November 2013 - (Free Research)
In this comprehensive survey report based on data from over 900 responses from independent businesses and IT leaders, get an overview of the current state of customer data integration and learn how your organization can improve your integration practices. 
(WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com

January 2012 - (Free Research)
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. 
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8 Great Ways to Improve Your Quarter-End Analysis and Reporting by Prophix Software

January 2012 - (Free Research)
Read this white paper and learn more on how to use these tools to move beyond reporting and spend more time on the analysis of your key performance indicators. 
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UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
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2010 ERP REPORT: Part One in a Series by Panorama Consulting Group

February 2010 - (Free Research)
This report offers data on a wide variety of ERP solutions. Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions. 
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Niksun NetXperts by NIKSUN

NIKSUN NetXperts is a web based server side software module providing non-intrusive analysis and troubleshooting expertise. 
(HARDWARE PRODUCT)

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs. 
(SOFTWARE PRODUCT)

TimeSummit by Exaktime

Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports. 
(SOFTWARE PRODUCT)

Sap and SuccessFactors Break Adoption Silos by ComputerWeekly.com

August 2013 - (Free Research)
SAP has articulated a compelling vision of the all-in-one, cloud-based HCM (Human Capital Management) solution – what it needs is a path to help traditionalists get there, says analyst group Nucleus Research. 
(ANALYST REPORT) READ ABSTRACT |

National Fibre Strategies by ComputerWeekly.com

June 2013 - (Free Research)
Arthur D Little assess five strategic models for deploying national fibre optic telecommunications networks that have been implemented by countries around the globe. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Oracle Exadata Online Forum by Oracle Corporation

February 2011 - (Free Research)
Access this Oracle Exadata Online Forum, where Oracle executives, customers, and industry experts come together to share what extreme performance really means for your business. 
(INFORMATION CENTER)

Calculating Cloud ROI : From the Customer Perspective by ComputerWeekly.com

July 2012 - (Free Research)
This white paper lays out a framework to help IT and business decision makers calculate the return on investment of cloud services. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
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ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Cost-Effective Business Intelligence as a Service by Information Builders

December 2011 - (Free Research)
This paper discusses the key requirements for successfully building and deploying SaaS-based business intelligence (BI) applications for external users. It also explains which BI platform is ideal for companies seeking to make vital, timely corporate information available outside the firewall. 
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