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Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

TDWI Best Practices Report - Customer Analytics in the Age of Social Media by IBM

December 31, 2012 - (Free Research)
This TDWI Best Practices Report examines organizations' current practices and future plans for customer analytics technology strategies, with a special focus on how organizations are adapting to challenges- and potential- of social media. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies.

December 07, 2011 - (Free Research)
Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

Customer Satisfaction with Application Delivery Controller Vendors by Citrix

March 01, 2010 - (Free Research)
Enterprise Management Associates Report: "Customer Satisfaction with Application Delivery Controller Vendors" - shows how Citrix NetScaler beats F5 and Cisco in customer satisfaction. Discover why Citrix is superior in 16 out of 21 categories and tops the competition in Presales, Tech Support, Product, Technology, and Overall Business Value. 
(ANALYST REPORT) READ ABSTRACT |

Analyst Report: The ROI of vCenter Site Recovery Manager by VMware, Inc.

July 23, 2013 - (Free Research)
VMware vCenter™ Site Recovery Manager™ is the market-leading disaster recovery product that complements VMware vSphere® to simplify and reduce the cost of disaster protection for all virtualized applications. Now, with the help of a new Forrester Consulting study, you can calculate the Total Economic Impact™and potential ROI of this technology. 
(WEBCAST) READ ABSTRACT |

Landing Page Optimization: Best Practices to Lift Conversion by WebTrends (E-mail this company)

January 31, 2013 - (Free Research)
Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more. 
(WHITE PAPER) READ ABSTRACT |

Forrester Report-Enterprises Shift To Smart Process Apps To Engage Customers by Kofax, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how, within the next five years, a new generation of "smart process apps" will augment – and, in some cases, replace – the heavy packaged apps designed from the inside out that drive customer interaction today. 
(WHITE PAPER) READ ABSTRACT |

Web Analytics for a Digital World: Tips and Tricks for an Effective Strategy by Infobright, Inc.

September 01, 2012 - (Free Research)
The need for effective Web analytics has never been greater -- yet most organizations are analyzing variables that simply don't mean anything, such as number of page views or time on site. This transcript provides insight on why these methods fall short and introduces a two-tiered approach that provides users with more insightful reports. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Grow Your Business with Microsoft Dynamics CRM by Microsoft

September 09, 2009 - (Free Research)
View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. 
(WEBCAST) READ ABSTRACT |

Big Data Analytics by ComputerWeekly.com

September 21, 2012 - (Free Research)
IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps. 
(ANALYST REPORT) READ ABSTRACT |

Simplify Sales Environments with the Web Commerce Pattern of the IBM PureApplication System by IBM

May 21, 2013 - (Free Research)
Watch this brief video today to learn of a commerce pattern platform that allows organizations to quickly deploy commerce infrastructures and adjust capacity easily to accommodate peak usage. Learn how creating a highly stable environment will ensure optimal resource usage and minimize downtime to provide the best possible customer experience. 
(VIDEO) READ ABSTRACT |

Splunk for Business Analytics by Splunk

April 04, 2012 - (Free Research)
This paper looks at one way of improving your analytics capabilities and gaining end-to-end visibility into the trends and behaviors of customers, services and systems. 
(WHITE PAPER) READ ABSTRACT |

2013 Trends to Watch: Customer Experience and Interaction by Oracle Corporation

October 31, 2012 - (Free Research)
This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are evolving to meet new consumer demands, and provides recommendations for both enterprises and vendors. 
(WHITE PAPER) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

Trends in Enterprise Mobility by ComputerWeekly.com

April 22, 2013 - (Free Research)
This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working. 
(WHITE PAPER) READ ABSTRACT |

2009 ERP Report: Hospitality and Entertainment by Panorama Consulting Group

November 03, 2009 - (Free Research)
This part of Panorama’s ERP Report outlines the use of ERP software at companies in the hospitality and entertainment industry, including a comparison of ERP results to other industries. This study includes ERP implementation results surrounding average budget, duration, actual costs, and implementation variables. 
(ANALYST REPORT) READ ABSTRACT |

CW+: Quocirca report: Enterprise performance management by ComputerWeekly.com

August 19, 2010 - (Free Research)
Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Capacity and Efficiency in a Diverse and Variable Load Environment by Tate

December 13, 2010 - (Free Research)
This whitepaper explains the need for local and dynamic airflow delivery technology and illustrates how these technologies work together with existing IT cooling systems to meet this variable load demand while maintaining high reliability and lowering energy costs. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence In the Corporate Finance Environment: Productivity Gains Associated with Data Agnostic BI Solutions by IBM

December 20, 2010 - (Free Research)
Read this paper to learn how organizations with highly-complex organizational structures will find an application independent business intelligence strategy more effective than BI tools that come bundled in ERP applications. 
(WHITE PAPER) READ ABSTRACT |

The Costs and Implications of EHR System Downtime on Physician Practices by Stratus Technologies

August 11, 2011 - (Free Research)
The paper includes calculations showing the cost of downtime expected for a given level of EHR solution uptime in practices of various sizes, as well as products associated with specific uptime levels. The report also includes a “cost per hour” tool that estimates the financial impact of downtime in practices they administer, oversee or assist. 
(WHITE PAPER) READ ABSTRACT |

Oracle Database Vault by Oracle Corporation

June 2007 - (Free Research)
Oracle Database Vault is the industry's leading database security solution for addressing regulatory compliance and concerns over the insider threat. 
(WHITE PAPER) READ ABSTRACT |

Managing the Amazon Elastic Compute Cloud with CA by CA Technologies.

October 2009 - (Free Research)
Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management. 
(WHITE PAPER) READ ABSTRACT |

Data Deduplication Background: A Technical White Paper by Quantum Corporation

February 2011 - (Free Research)
The term “data deduplication”, as it is used and implemented by Quantum Corporation in this white paper, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Powering the data centre by ComputerWeekly.com

January 2012 - (Free Research)
A look at alternative approaches to managing energy for cost and/or sustainability reasons in data centres. 
(ANALYST BRIEF) READ ABSTRACT |

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