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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..
Foglight - Application Management to Unify IT and the Business by Dell Software.
Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more...
>> Discover more offerings from Dell Software.

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies.

December 07, 2011 - (Free Research)
Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 06, 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

Collaborative Reporting Architecture by Actuate

January 09, 2008 - (Free Research)
The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
(SOFTWARE PRODUCT)

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Enterprise Report Management: A Market Assessment by IBM

September 2008 - (Free Research)
This white paper from AIIM International is based on findings from a recent survey conducted by AIIM on enterprise report management (ERM). 
(WHITE PAPER) READ ABSTRACT |

Debenhams Significantly Frees Up Staff by Simplifying IT Project Management with CA Clarity PPM by CA Technologies.

December 2008 - (Free Research)
Read this case study to learn how Debenhams' Project Management Office has reduced report creation time by more than 90% using CA Clarity™ Project & Portfolio Manager. The CA solution also helps Debenhams to identify ineffective IT projects earlier on in the lifecycle to save resources and money. 
(CASE STUDY) READ ABSTRACT |

Hosted Contact Center Market Report: DMG Consulting by LiveOps

March 2011 - (Free Research)
Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players. 
(ANALYST REPORT) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG)

June 2010 - (Free Research)
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs. 
(SOFTWARE PRODUCT)

Using Oracle BI with Oracle E-Business Suite by Noetix Corporation

August 2008 - (Free Research)
This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings. 
(WEBCAST) READ ABSTRACT |

Maximizing Value Report: A Benefits Analysis of 100 SAP Customers Worldwide by Mainstay Partners

December 2006 - (Free Research)
In this paper, Mainstay Partners analyzes 100 SAP customer case studies and success stories found in the book, "Maximizing Value – 100 Customer Successes" published in 2006. Learn the results of these 'best practice' companies. 
(WHITE PAPER) READ ABSTRACT |

Cognos Business Intelligence for Report Authors by IBM

January 2012 - (Free Research)
Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." 
(VIRTUAL SEMINAR) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications

March 2010 - (Free Research)
In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more. 
(WHITE PAPER) READ ABSTRACT |

Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee by CA Technologies.

October 2010 - (Free Research)
Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance. 
(CASE STUDY) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

CW Special Report: Amazon Web Services (AWS) by ComputerWeekly.com

December 2013 - (Free Research)
This 12 page special report gives you the key facts on Amazon Web Services (AWS), its cloud services, financial performance and strategy. 
(ESSENTIAL GUIDE) READ ABSTRACT |

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 2010 - (Free Research)
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

Extraprise CRM Support Survey Report by Extraprise Group, Inc.

August 2008 - (Free Research)
This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008. 
(WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

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