TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
		ServicePower - Strengthening the Service Chain by ServicePower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service more... >> Discover more offerings from ServicePower.

Case Study - Agility Among the Ranks by SkillSoft Corporation September 2008 - (Free Research) The Army saved approximately $86 million in education cost avoidance over three fiscal years through the use of SkillSoft products and services. (CASE STUDY) READ ABSTRACT |

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

eCity Ledger - General Ledger & Financial Reporting for .Net2.0 by SLINGSHOT. The eCity Ledger application speeds the process of preparing and presenting accurate financial information.  (SOFTWARE PRODUCT)

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT)

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud, Inc. (E-mail this company) The Financial Edge™ is an accounting solution that helps nonprofit professionals make smart, strategic decisions, achieve the highest level of fiscal transparency and accountability, and evaluate the performance of every initiative in real-time. Modules include: accounts payable, account receivable, payroll, cash management, and others.  (ASP & SOFTWARE PRODUCT)

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT. eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT)

Disaster Recovery: Leveraging Maestro File Manager and Low-cost Storage to Build a DR Solution within Your Budget by Attune Systems, Inc. April 2008 - (Free Research) Maestro’s storage consolidation provides the perfect platform upon which to build a cost- effective Disaster Recovery (DR) Solution. (WHITE PAPER) READ ABSTRACT |

Disk-to-Disk Backup and Recovery: A Guide for the Technical Decision Maker by EVault Inc., a Seagate Company July 2008 - (Free Research) In this white paper, you will learn about the technology and architecture that's driving the growing adoption of disk-to-disk backups, and in particular how EVault’s solutions are your best choice. (WHITE PAPER) READ ABSTRACT |

The True Value of Learning by SkillSoft Corporation August 2008 - (Free Research) This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets. (WHITE PAPER) READ ABSTRACT |

Moving to Sarbanes-Oxley Compliance in Three Days Using EventTracker by Prism Microsystems Inc. June 2008 - (Free Research) The purpose of this document is to explain how EventTracker can help your organization meet the audit reporting requirements of The Sarbanes-Oxley Act of 2002 (SOX). (WHITE PAPER) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

Automate Spending Controls for Big Savings, a Case Study by ExpenseWatch.com. February 2008 - (Free Research) In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process. (CASE STUDY) READ ABSTRACT |

Aberdeen Report: A View From Above - Global Supply Chain Visibility in a World Gone Flat by TrenStar (E-mail this company) December 2007 - (Free Research) Many companies do not have timely visibility into critical processes involved in global supply chain management, despite heightened attention to this area in recent years. This Aberdeen report explains that companies must move from tracking their supply chain events to performing advanced analysis to drive profound changes in their supply chains. (ANALYST REPORT) READ ABSTRACT |

Aberdeen Report: ROI in RFID Benchmark Report by TrenStar (E-mail this company) July 2007 - (Free Research) New developer toolkit technology and intelligent edge devices and the falling cost of tags and sensor hardware are shortening the expected time to positive ROI. This benchmark report demystifies the technology options, reveals the ROI, and provides a roadmap to best practices in the development, management and optimization of an RFID solution. (ANALYST REPORT) READ ABSTRACT |

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Transaction Perspective: Online Business Transaction Performance by Keynote Systems Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.  (SOFTWARE PRODUCT)

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) READ ABSTRACT |

Integrated CAFM Helps BAE Systems Improve Vacancy Rate 75%, Saving $2 Million/Year by FAMIS Software, Inc., An Accruent Company June 2008 - (Free Research) Implementation of an integrated CAFM software helped BAE Systems’ Information Systems Sector reduce its vacancy rate from 12% to 3%, yielding a 75% improvement. (CASE STUDY) READ ABSTRACT |

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

PRO The Specialty System -- P&C Insurance Solutions Processing by Fiserv Insurance Solutions. Our longevity demonstrates that we have the right design, the right philosophy and the right system to remain a leading provider of software solutions for years to come.  (SOFTWARE PRODUCT)

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Giving ETL processes a makeover: Optimization tips and tricks by SyncSort July 2008 - (Free Research) In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget. (WEBCAST) READ ABSTRACT |

ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era by Brocade Communications Systems, Inc. April 2008 - (Free Research) No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based. (ANALYST REPORT) READ ABSTRACT |

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment by CA. August 2008 - (Free Research) The CA Mainframe Resource Management Suite delivers accurate information for effective IT fiscal and capacity planning and system performance tuning. (WHITE PAPER) READ ABSTRACT |

Data Protection Report 2008: Best Practices in Data Backup & Recovery by Overland Storage. February 2008 - (Free Research) This white paper outlines the survey results of over 135 storage professionals to understand the top goals, challenges and trends related to data protection in 2008. Read this white paper to learn what's in store for this year. (WHITE PAPER) READ ABSTRACT |

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