Enterprise Engineer 3.5 by McLaren Software.. McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related more... >> Discover more offerings from McLaren Software..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

ServiceCEO for General Repair and Handyman Service Companies by Insight Direct (E-mail this company) There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT)

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

Northern California Telephone and Internet Service Provider Becomes CALEA Compliant with Solera Networks Solution by Solera Networks June 2008 - (Free Research) Northern California telephone and Internet service provider deploys Solera Networks deep packet capture and stream-to-storage appliance, becomes CALEA compliant, improves network security and performance and saves about $100,000. (CASE STUDY) READ ABSTRACT |

California Transplant Donor Network - Technical Case Study by BlackBerry April 2008 - (Free Research) The California Transplant Donor Network (CTDN) needed a wireless solution that would do it all: phone, SMS text messaging, Internet, calendar, document reading and access to up-to-date medical references. They chose a blackberry solution. (CASE STUDY) READ ABSTRACT |

California Institute for Telecommunications and Information Technology (Calit2) Uses Kognitio WX(2) for CAMERA Project by Kognitio July 2007 - (Free Research) In this case study Calit2 and Cyberinfrastructure for Advanced Marine Microbial Ecology Research and Analysis (CAMERA) develop a cost-effective, high-performance environment where researchers have unlimited access to the existing genomics data. (CASE STUDY) READ ABSTRACT |

ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct (E-mail this company) No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.  (SOFTWARE PRODUCT)

ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct (E-mail this company) ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.  (SOFTWARE PRODUCT)

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT)

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this company) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information. (ANALYST REPORT) READ ABSTRACT |

Supply Chain Solutions Suite for Storage Manufacturers by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Storage industry that span the entire supply chain. An outsourcing leader for more than 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Storage Solutions Suite of services.  (SERVICE)

Visiprise Manufacturing Operations Solution by Visiprise Visiprise provides a unique advantage to manufacturers by delivering the next power in business solutions for integrating manufacturing operations.Visiprise gives manufacturers a direct route to improved operations and profits.  (SOFTWARE PRODUCT)

ExaGrid Helps Backups Flow Smoothly at Rancho California Water District by ExaGrid Systems, Inc. April 2008 - (Free Research) This white paper provides a case study on how one water district was able to improve their backup operations with disk-based backup solutions. Read this white paper to learn more about these solutions and the benefits they deliver. (WHITE PAPER) READ ABSTRACT |

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT)

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT)

Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) READ ABSTRACT |

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT)

Mobile device compliance and workforce management by Nokia. August 2008 - (Free Research) Listen to this podcast that provides the best practices for ensuring mobile compliance. (PODCAST) READ ABSTRACT |

A Unique Approach to Reducing MTTR by NetScout Systems, Inc. June 2008 - (Free Research) Read this paper to find out how to reduce troubleshooting and downtime caused by network and applications problems (WHITE PAPER) READ ABSTRACT |

The RMA Model: Managing Inventory outside the Four Walls by Clear Spider Inc. August 2008 - (Free Research) Clear Spider provides an easy to use Return Merchandise Authorization (RMA) application that eliminates many of the problems involved in managing returns. This paper discusses how customers have benefited from the use of the RMA system. (WHITE PAPER) READ ABSTRACT |

Adventist Health Cures Backup Woes with ExaGrid by ExaGrid Systems, Inc. April 2008 - (Free Research) Adventist Health operates health care facilities throughout California, Hawaii, Oregon and Washington. The IT staff was having difficulty completing tape backups at three of its largest hospitals within its six hour backup window. (WHITE PAPER) READ ABSTRACT |

Podcast: Data Recovery to the Rescue by Cisco Systems, Inc February 2008 - (Free Research) A California small business specializing in recovering data shares its customer "disk-asters," and how the company protects its own network. (PODCAST) READ ABSTRACT |

Fiber Optic Leader Sheds Light on WAN Data Protection Challenges by Silver Peak April 2008 - (Free Research) As a result of the Silver Peak-optimized WAN, Finisar employees can readily access their centralized Microsoft Exchange e-mail, Microsoft Windows file services and other applications. (CASE STUDY) READ ABSTRACT |

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT)

Programmable Logic Controller Product Lines (PLCs) by Automation Direct Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.  (HARDWARE PRODUCT)

ModusLink: Manage and Perform End-to-End Supply Chain Processes by ModusLink (E-mail this company) We partner with you to manage and perform end-to-end supply chain processes including demand and inventory planning for materials procurement, manufacturing, assembly, packaging, and delivery of products to your customers.  (SERVICE)

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