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Public complaints case study by SAS

March 21, 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
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We Used to Schedule Repairs, Now We Predict Them by IBM

February 07, 2014 - (Free Research)
Access the following white paper to uncover a solution to the conventional ad hoc approach to system maintenance. Learn about predictive maintenance and how it can detect problems and areas of attention way before it causes your business severe downtime and slowed productive processes. 
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Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400. 
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January 2009 - (Free Research)
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The CIO’s Guide to HIPAA Compliant Text Messaging by Imprivata

December 2013 - (Free Research)
This resource is a guide to ensuring secure texting policies while maintaining compliance with HIPAA and HITECH, and includes best practices and a vendor comparison checklist to use during product evaluation. 
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Transforming customer service with business analytics by IBM

August 2013 - (Free Research)
This paper describes how business analytics can help customer service departments acquire the information and capabilities to move from being centers that solely field complaints to being a competitive resource that enhances customer experience. 
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IBM Solutions for Predictive Maintenance by IBM

February 2014 - (Free Research)
View the following webcast to get a firsthand look at predictive maintenance and how it can detect problems and areas of attention way before it causes your business severe downtime and slowed productive processes. 
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Solution Spotlight: Gaining Effective Productivity In Release Management by IBM

March 2014 - (Free Research)
"Developers are always surprised when they see how [poorly] their applications perform under load," said J.P. Jackson, a project manager for the State of Michigan. Too often, performance testing happens after the fact, in response to user complaints that the software runs too slowly. So how can this be avoided? 
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Strategic Brief – HIPAA by Alliance Storage Technologies

November 2010 - (Free Research)
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) enacted reform and standardization in the healthcare industry to protect patient confidentiality. Continue reading to learn more about the goals of HIPAA. 
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Disaster recovery planning for HIPAA compliance by HP & Intel®

September 2011 - (Free Research)
The HIPAA Security Rule requires all HIPAA covered entities to create a plan for first protecting and then restoring confidential patient data in the event of a disaster. Unfortunately, HIPAA does not say much about what should go into such a disaster recovery plan. Inside this e-guide, find tips for a compliant disaster recovery plan. 
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Protect, Detect, and Correct: What's New in Tripwire Enterprise 8 by Tripwire, Inc.

February 2011 - (Free Research)
Configurations that "drift" from compliance, by the accrual of gradual, sometimes minute changes often lead to exploits, audit failures, and unplanned repair time. Worse still, it takes even more time to bring new, fresh, out-of-the-box servers up to a compliant, audit-passing state—sometimes a half a day or more per machine. 
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Records Management Solutions That Keep You HIPAA-Compliant by Iron Mountain

October 2013 - (Free Research)
This white paper features a HIPAA-compliant healthcare partner that offers you the benefits of outsourcing while ensuring data protection across your organization. 
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Has Your QSA Let You Down? by Dell SecureWorks UK

May 2011 - (Free Research)
Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. 
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Consumer Satisfaction Benchmarking Report by Aspect

March 2014 - (Free Research)
In this comprehensive report, explore the results of a survey conducted by Vanson Bourne about the current state of customer satisfaction in the UK. Get an inside look at what consumers expect from businesses, how they choose to interact with them, and changing perceptions of customer service. 
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IDC White Paper: Imprivata’s Cortext HIPAA Compliant Texting for Clinicians by Imprivata

December 2012 - (Free Research)
Access this white paper to explore a HIPAA compliant text messaging application that supports encrypted protected health information (PHI) to enable clinicians with rapid communications means, and explore best practices for implementation. 
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The HIPAA Primer - What You Should Know About The New Regulations by Iron Mountain

March 2012 - (Free Research)
This best practices guide explores ways in which your health care facility can employ the most effective compliance strategies, ensuring not only HIPAA compliance, but secure patient information. 
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HIPAA Best Practices Checklist by Iron Mountain

March 2012 - (Free Research)
This resource offers a checklist for best practices that go beyond HIPAA compliance, ensuring your health care facility remains in good standing with the law and the public. 
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The HIPAA Primer - What You Should Know About The New Regulations by SearchHealthIT.com

March 2012 - (Free Research)
This best practices guide explores ways in which your health care facility can employ the most effective compliance strategies, ensuring not only HIPAA compliance, but secure patient information. 
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Achieving HIPAA Compliance with Red Hat Enterprise Virtualization for Desktops by Red Hat and JBoss

October 2009 - (Free Research)
This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific HIPAA mandates, while at the same time increasing their overall efficiency and agility. 
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Protecting and Securing Privacy Data and Sensitive Information in Today’s Healthcare Organization by McAfee, Inc.

March 2010 - (Free Research)
This document takes a look at several aspects of data protection and HIPAA compliance and explains how a Data Loss Prevention (DLP) solution can help IT professionals discover sensitive data at rest, monitor traffic in real time, and capture events for after-the-fact investigations. 
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HIPAA Primer Best Practices by Iron Mountain

September 2011 - (Free Research)
Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition. 
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How to select a KVM over IP system to assist with HIPAA compliance by Avocent

February 2008 - (Free Research)
Effective security for health care information requires a multi-layered approach. Physical, logical and operational security are essential ingredients for successful compliance with HIPAA. 
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SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.

August 2009 - (Free Research)
SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements. 
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