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Public complaints case study by SAS

March 21, 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
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ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
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We Used to Schedule Repairs, Now We Predict Them by IBM

February 07, 2014 - (Free Research)
Access the following white paper to uncover a solution to the conventional ad hoc approach to system maintenance. Learn about predictive maintenance and how it can detect problems and areas of attention way before it causes your business severe downtime and slowed productive processes. 
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Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400. 
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Dell CompleteCare™ Accidental Damage Service by Dell, Inc.

January 2009 - (Free Research)
Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty. 
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The CIO’s Guide to HIPAA Compliant Text Messaging by Imprivata

December 2013 - (Free Research)
This resource is a guide to ensuring secure texting policies while maintaining compliance with HIPAA and HITECH, and includes best practices and a vendor comparison checklist to use during product evaluation. 
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Transforming customer service with business analytics by IBM

August 2013 - (Free Research)
This paper describes how business analytics can help customer service departments acquire the information and capabilities to move from being centers that solely field complaints to being a competitive resource that enhances customer experience. 
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IBM Solutions for Predictive Maintenance by IBM

February 2014 - (Free Research)
View the following webcast to get a firsthand look at predictive maintenance and how it can detect problems and areas of attention way before it causes your business severe downtime and slowed productive processes. 
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In Memory Computing: Lifting the Burden of Big Data by TIBCO (E-mail this company)

October 2012 - (Free Research)
Big data presents businesses with some significant challenges, but the biggest complaint amongst executives is their inability to quickly access the data they need for analytics. To alleviate this, savvy companies are using in-memory computing and gaining the ability to process more data faster and with greater efficiency. Read on to learn more. 
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Protect, Detect, and Correct: What's New in Tripwire Enterprise 8 by Tripwire, Inc.

February 2011 - (Free Research)
Configurations that "drift" from compliance, by the accrual of gradual, sometimes minute changes often lead to exploits, audit failures, and unplanned repair time. Worse still, it takes even more time to bring new, fresh, out-of-the-box servers up to a compliant, audit-passing state—sometimes a half a day or more per machine. 
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Strategic Brief – HIPAA by Alliance Storage Technologies

November 2010 - (Free Research)
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) enacted reform and standardization in the healthcare industry to protect patient confidentiality. Continue reading to learn more about the goals of HIPAA. 
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Solution Spotlight: Gaining Effective Productivity In Release Management by IBM

March 2014 - (Free Research)
"Developers are always surprised when they see how [poorly] their applications perform under load," said J.P. Jackson, a project manager for the State of Michigan. Too often, performance testing happens after the fact, in response to user complaints that the software runs too slowly. So how can this be avoided? 
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Disaster recovery planning for HIPAA compliance by HP & Intel®

September 2011 - (Free Research)
The HIPAA Security Rule requires all HIPAA covered entities to create a plan for first protecting and then restoring confidential patient data in the event of a disaster. Unfortunately, HIPAA does not say much about what should go into such a disaster recovery plan. Inside this e-guide, find tips for a compliant disaster recovery plan. 
(EGUIDE) READ ABSTRACT |

Protecting and Securing Privacy Data and Sensitive Information in Today’s Healthcare Organization by McAfee, Inc.

March 2010 - (Free Research)
This document takes a look at several aspects of data protection and HIPAA compliance and explains how a Data Loss Prevention (DLP) solution can help IT professionals discover sensitive data at rest, monitor traffic in real time, and capture events for after-the-fact investigations. 
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How to select a KVM over IP system to assist with HIPAA compliance by Avocent

February 2008 - (Free Research)
Effective security for health care information requires a multi-layered approach. Physical, logical and operational security are essential ingredients for successful compliance with HIPAA. 
(WHITE PAPER) READ ABSTRACT |

SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.

August 2009 - (Free Research)
SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements. 
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Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

March 2007 - (Free Research)
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ... 
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Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
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WAN Optimization for Today and Tomorrow by BlueCoat

February 2011 - (Free Research)
This whitepaper provides key insight for IT professionals interested in accelerating user performance by two to three hundred times, reducing bandwidth for files, storage and email by 50 to 95 percent, and making consolidation and centralization possible. 
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June 2013 - (Free Research)
This E-Guide provides insight into the new ways that organizations are dealing with data proliferation and the technology advancements that have prompted interest in them. 
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3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.

March 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. 
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD

July 2008 - (Free Research)
Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 
(CASE STUDY) READ ABSTRACT |

Troubleshooting Virtual Desktop Infrastructure Deployments with Cascade by Riverbed Technology, Inc.

December 2012 - (Free Research)
Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility. 
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Achieving HIPAA Compliance with Red Hat Enterprise Virtualization for Desktops by Red Hat and JBoss

October 2009 - (Free Research)
This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific HIPAA mandates, while at the same time increasing their overall efficiency and agility. 
(WHITE PAPER) READ ABSTRACT |

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