AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. 

Read industry analyst Enterprise Management Associate's white paper and you'll learn key strategies to make the transition from reactive to proactive operations, how taking a "lifecycle approach" reduces costs and improves performance, and how to reduce "time to repair", prevent problems and optimize your existing infrastructure. 

Implementing the newest blade servers will enable you to decrease power consumption and optimize performance in your virtualized data center. Listen to this expert podcast to learn more about how you can consume less power and cut cooling costs. 

Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met. 

Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network. 

Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly. 

The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. 

About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives. 

The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more. 

Watch this videocast to learn how your organization can leverage Intelligent Power Management (IPM) to improve their data center's energy efficiency. Discover exactly how IPM is used, as well as the various tools and solutions available. 

Read this case study to learn how ServiceU achieved outstanding power savings and performance improvements with Microsoft® Windows Server® 2008 Hyper-V™ and AMD Opteron™ Processor-Based Systems.