A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely. 

As more IT professionals are turning to application & server consolidation, costs and the importance of performance is growing. This white paper takes a look at acceleration technologies - the challenges, benefits, and techniques of this alternative. 

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 

In this videocast, W. Curtis Preston provides an overview of remote backup. He discusses the challenges related to backing up remote sites, as well as the role of replication and deduplication. He also discusses cloud storage as it relates to remote backup. 

VM6 provides affordable software solutions to extend the benefits of enterprise-class virtualization to remote offices and branch locations (ROBO), small to medium businesses and web hosters. 

This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. 

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 

The User Workspace Management market is generating increasing attention from IT professionals and analysts. This White Paper provides a brief description of User Workspace Management and its critical importance to desktop virtualization deployments. 

Dealing with disasters at remote offices, where you likely have little or no technical staff, can be challenging—and, if you're not careful, expensive. Here are our top 10 tips for optimizing branch office DR while achieving overall improvements in cost efficiency. 

Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices. 

Watch this illuminating video to learn more about data deduplication as well as how the Quantum DXi-Series disk backup and replication solutions leverage data deduplication technology to dramatically shrink your disk requirements and enable remote replication replication as a disaster recovery technique.