Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. 

The July/August issue of CIO Decisions Ezine focuses on disaster recovery in remote and branch offices, especially in midmarket organizations. Read this issue to learn some great tips and techniques for increasing your remote workers' ability to bounce back after an unfortunate event. 

EVault Remote Disaster Recovery Service (RDR) is a hosted service to help you quickly recover your key servers and data after a site disaster, and remotely access them in a secure virtual environment. 

Organizations must now implement a secure user authentication system, which includes two-factor authentication, as a means to secure these remote connections to sensitive network resources and applications. 

Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. 

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 

This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model. 

This is a presentation transcript of the SearchStorage.com expert videocast on Remote Backup. Dave Raffo, Senior News Director at TechTarget’s storage sites, discusses remote backup with Curtis Preston, Executive Editor at TechTarget. The transcript will address the challenges of backing up remote sites. 

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 

In this podcast, an industry expert discusses how the recession has affected branch office growth; what’s driving change in branch offices, and how to over cover the never-ending challenge of branch office security. 

Dealing with disasters at remote offices, where you likely have little or no technical staff, can be challenging—and, if you're not careful, expensive. Here are our top 10 tips for optimizing branch office DR while achieving overall improvements in cost efficiency.