Remote Calls White Papers, Remote Calls Software, Remote Calls Research, Hardware and Services

Global Instant Remote Support for Multi-Agent Teams by NTR Global

November 17, 2011 - (Free Research)

Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge

February 10, 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.

(VIDEOCAST)

READ ABSTRACT |

Codetalker Technologies: BlackBerry Smartphones Deliver Consistent Quality for On-the-go Translation by BlackBerry

September 2011 - (Free Research)

Access this case study to learn how Codetalker Technologies used a mobile application for BlackBerry® smartphones to gain remote access to a database lookup of on-duty interpreters for a specified language and initiate calls between the user and interpreter for live translation services.

(CASE STUDY)

READ ABSTRACT |

IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile by LogMeIn, Inc.

January 2012 - (Free Research)

Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.

(TRIAL SOFTWARE)

READ ABSTRACT |

Deploying BranchCache: A How -To Guide by Global Knowledge

January 2011 - (Free Research)

This paper examines the benefits of Microsoft's BranchCache solution to allows branch office workers to cache content obtained from head office file and web servers locally.

(WHITE PAPER)

READ ABSTRACT |

Dell Virtual Desktop Infrastructure: Configuration Guide and Best Practices by Dell, Inc.

April 2011 - (Free Research)

Dell VRD provides a desktop replacement that is better than a standard desktop in many ways by centralizing management, making IT resources more efficient, improving data security and control, reducing support times, improving staff mobility, and improving the end-user experience.

(WHITE PAPER)

READ ABSTRACT |

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation

December 2008 - (Free Research)

This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system

(ANALYST REPORT)

READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)

The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth.

(WHITE PAPER)

READ ABSTRACT |

EcoPaper Customer Success Story by BlackBerry

September 2011 - (Free Research)

Access this case study to learn how Ecopaper equipped its sales force with BlackBerry® smartphones and deployed a mobile application called PWAP, from BlackBerry® Associate Alliance Member True Systems, to automate the sales process.

(CASE STUDY)

READ ABSTRACT |

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company)

July 2007 - (Free Research)

Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.

(WHITE PAPER)

READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

January 2012 - (Free Research)

Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

(WHITE PAPER)

READ ABSTRACT |

VDI Done Differently: A Case Study - Town of Lincoln, Massachusetts by Virtual Computer, Inc.

May 2011 - (Free Research)

How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization.

(CASE STUDY)

READ ABSTRACT |

VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc.

May 2011 - (Free Research)

This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization.

(CASE STUDY)

READ ABSTRACT |

VX-Xpress WAN Op Download by Silver Peak

February 2012 - (Free Research)

Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization.

(DOWNLOAD)

READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 2012 - (Free Research)

Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

(WHITE PAPER)

READ ABSTRACT |

The Virtualization Practice - White Paper: A Smarter Approach to Desktop Virtualization by Virtual Computer, Inc.

September 2011 - (Free Research)

Access this resource to learn about a new approach to desktop virtualization called Intelligent Desktop Virtualization (IDV), which makes it possible to reap the advantages of desktop virtualization without extensive infrastructure investment, reworking of existing desktop management practices, and without compromising user experience.

(WHITE PAPER)

READ ABSTRACT |

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.

August 2009 - (Free Research)

PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)