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The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation

November 03, 2008 - (Free Research)
Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 
(WHITE PAPER)

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution by Atos Origin

January 15, 2010 - (Free Research)
This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries. 
(CASE STUDY) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 31, 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

American Shipper Best Practices in Intl Transportation Management by SAP America, Inc.

December 31, 2011 - (Free Research)
<p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p> 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP America, Inc.

January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. 
(WHITE PAPER) READ ABSTRACT |

Benchmark Your Project: Portfolio Management Capabilities by Oracle Corporation

November 13, 2013 - (Free Research)
To help with your PPM efforts, benchmarking can help you understand just how well developed your capabilities are and what you need to do to improve them. Read this helpful white paper to learn more about PPM benchmarking, and discover five key factors that will help you determine your PPM readiness. 
(WHITE PAPER) READ ABSTRACT |

CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com

October 22, 2010 - (Free Research)
Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking the Social Intranet by Jive Software

July 15, 2013 - (Free Research)
Social business is a relatively new phenomenon. How should your business go about quantifying the success of adoption figures? This resource offers some key insights into the adoption rates of companies ranging from education to finance. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Benchmarking Core Switches: Modeling Techniques for Switch Testing by NETGEAR Inc.

March 07, 2011 - (Free Research)
Bottlenecks can lurk inside a high-speed 10 GbE core switch and cause its actual performance to clock in below theoretical maximum. The solution is benchmark any of these high-end devices before purchase. This e-guide discusses why using model traffic modeling to benchmark core switches is your best choice and how it can cut major costs. 
(EGUIDE) READ ABSTRACT |

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness. 
(WHITE PAPER) READ ABSTRACT |

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability by Kalido

June 2008 - (Free Research)
Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure. 
(WHITE PAPER) READ ABSTRACT |

Building a Green Supply Chain: Social Responsibility for Fun and Profit by SAP America, Inc.

July 1967 - (Free Research)
This report provides a roadmap to green best practices that Best-In-Class organizations are leveraging today to reduce overall supply chain coast, limit environmental impact, and increase competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Ixia Black Book: 802.11ac Wi-Fi Benchmarking by Ixia

March 2014 - (Free Research)
Examine 802.11ac Wi-Fi test methodologies in this white paper, which provides insight into the capabilities and features that matter most. 
(WHITE PAPER) READ ABSTRACT |

Consumer Satisfaction Benchmarking Report by Aspect

March 2014 - (Free Research)
In this comprehensive report, explore the results of a survey conducted by Vanson Bourne about the current state of customer satisfaction in the UK. Get an inside look at what consumers expect from businesses, how they choose to interact with them, and changing perceptions of customer service. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Project Management Trends For 2014 by ComputerWeekly.com

January 2014 - (Free Research)
There is growing unease with the status quo of current project management practices, this report from ESI International reveals 
(ESSENTIAL GUIDE) READ ABSTRACT |

Optimize Your IT Infrastructure With Virtualization by AdvizeX Technologies

March 2014 - (Free Research)
Savvy IT organizations realize the virtualized data centers and cloud computing can help you expand the capabilities of your data center without investing in new infrastructure, software, or training. But transforming your data center can be a complicated task -- how do you know where to start? 
(WEBCAST) READ ABSTRACT |

Making the Business Case for Two-Tier ERP by Epicor Software Corporation

December 2012 - (Free Research)
This expert e-book will help manufacturers analyze the costs and benefits of two-tier enterprise resource planning (ERP) systems. Inside, learn why two-tier ERP is on the rise, find best practices for sticking with a legacy ERP system, and more. 
(EBOOK) READ ABSTRACT |

An ERP Guide to Driving Efficiency by Sage North America

December 2010 - (Free Research)
Improving business efficiency is a perennial concern for any company that hopes to achieve “best-in-class” operations. Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The truth about software quality - a global benchmarking study by ComputerWeekly.com

December 2010 - (Free Research)
This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability. 
(WHITE PAPER) READ ABSTRACT |

Ciber Helps Three Companies Go Mobile with SAP Solutions for Field Service Operations by CIBER, Inc.

March 2013 - (Free Research)
In this resource, learn how three companies successfully implemented mobile solutions to connect their remote workers to back-end SAP ERP systems. Read now to explore the various tools and processes these companies used to create a solid mobile strategy, and discover how they were able to save time, reduce errors, and cut costs. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking Enterprise SSDs by sTec | HGST

February 2010 - (Free Research)
This paper will demonstrate differ­ences in comparative SSD products. The analysis reconciles instanta­neous benchmark data to actual user performance, over time in a work­ing system under a true enterprise workload. 
(WHITE PAPER) READ ABSTRACT |

Securing the Everywhere Network by SonicWALL

November 2008 - (Free Research)
Everywhere networking streamlines facilities and energy costs, eliminates commuting time and expenses, builds global business partnerships, broadens markets and staffing pools and shortens customer response times. 
(WHITE PAPER) READ ABSTRACT |

VDI: Benchmarking Paper by DataCore Software Corporation

September 2011 - (Free Research)
This paper reports on efficient configurations for Virtual Desktops (VDs) which reduce the total hardware cost and improve the storage infrastructure. Check it out to learn more about topics, including virtualisation, optimisation, and high availability. 
(WHITE PAPER) READ ABSTRACT |

Accelerating Satellite WANs with Riverbed by Riverbed Technology, Inc.

October 2008 - (Free Research)
This solutions brief explains how using a satellite-based wide area network (WAN) can enable more robust LAN-like performance over satellite connections with out-of-the-box compatibility that accelerates the broadest range of applications remote workers need to function. 
(ARTICLE) READ ABSTRACT |

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