In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions. 

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. 

See why the Lance Armstrong Foundation chose Metalogix's Professional Archive Manager for Exchange to centrally manage email archives and allow for reliable remote access to them. 

This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity. 

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 

PortalGuard is an authentication and password security solution that allows end-users to securely authenticate and self-manage passwords directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives and achieve compliance with government and industry regulations. 

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 

Dealing with disasters at remote offices, where you likely have little or no technical staff, can be challenging—and, if you're not careful, expensive. Here are our top 10 tips for optimizing branch office DR while achieving overall improvements in cost efficiency. 

Having some issues with SharePoint? It happens. This issue describes some of SharePoint's most common problems and provides the fixes to solve them. Also in this issue, get some pointers on how to manage external data access as part of your governance plan, and weigh the pros and cons of SharePoint social computing. 

This demonstration examines the features and benefits of Panda’s Managed Office Protection, a security solution for PCs and servers based on the concept of Software as a Service. Learn how this approach lets companies focus on their core business, freeing them from the management tasks and operating costs associated with traditional solutions. 

Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.