Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

IDC Research Note:Oracle Financial Services and Insurance Forum: Highlighting Relationship-Based Pricing and Billing by Oracle Corporation UK Ltd February 29, 2012 - (Free Research) This white paper outlines how relationship pricing and billing is starting to move to retail banking as institutions seek to reward their best customers. Learn why you should embrace relationship-based pricing and how you can improve the support of your customers.  (WHITE PAPER) READ ABSTRACT |

A Guide to the Value of Reliable Data in Retail Banking by DataFlux Corporation November 02, 2009 - (Free Research) This paper examines the impact of unreliable data on retail banks. Defining the requirements needed to guarantee data reliability in retail banking, it offers a practical approach to creating and governing that data, and shows how you can get started in making trusted data available to improve marketing, customer service, risk management and more.  (WHITE PAPER) READ ABSTRACT |

Moving Towards Customer-Centric Pricing: From Strategy to Implementation, the New Opportunities for Banks to Compete in the Current Economic Downturn by IBM December 12, 2010 - (Free Research) Pricing is a strategic weapon for acquiring new customers and, as importantly, retaining existing ones. As such, effective and innovative pricing strategies are crucial for banks to achieve organic growth. This white paper argues that banks need more than ever technologies such as the BRMS to effectively manage their pricing policies.  (WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 14, 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  (PODCAST) READ ABSTRACT |

Unlock Hidden Profits Using Effective Pricing Strategies by SAP America, Inc. March 24, 2011 - (Free Research) Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions.  (WHITE PAPER) READ ABSTRACT |

A Buyer's Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct Corporation July 2008 - (Free Research) The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and independent Software Vendors to leverage on-demand financial applications.  (WHITE PAPER) READ ABSTRACT |

Designed to Manage Lean Principles by Epicor Software Corporation September 2008 - (Free Research) Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today's market place-becoming lean to do so  (WHITE PAPER) READ ABSTRACT |

Solution Configurator for SAP Business All-in-One Solutions by SAP America, Inc. August 2009 - (Free Research) Use SAP's Configurator to design and price your solution. Get an instant combined-cost estimate of the software, implementation services, and hardware for the ERP and CRM functionality in SAP Business All-in-One.  (ASSESSMENT TOOL) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.  (EBOOK) READ ABSTRACT |

IT Managers Struggle to Make the Right Service Desk Choice! by Numara Software December 2009 - (Free Research) Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.  (ANALYST REPORT) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. March 2009 - (Free Research) This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.  (WEBCAST) READ ABSTRACT |

Six Ways to Rev Up Your Revenues, Using VoIP by Cisco Systems, Inc. January 2011 - (Free Research) How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).  (WHITE PAPER) READ ABSTRACT |

The Business Value of CX: Deliver a Great Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.  (VIDEO)

Strategies for Profitable Growth: Sap for Professional Services by SAP America, Inc. April 2005 - (Free Research) With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...  (WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters December 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.  (WHITE PAPER) READ ABSTRACT |

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc. July 2011 - (Free Research) This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price.  (WHITE PAPER) READ ABSTRACT |

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie by CA Technologies. April 2012 - (Free Research) Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource.  (WHITE PAPER) READ ABSTRACT |

Protect Profit Margins with Automated Chargeback Management by SAP America, Inc. June 2012 - (Free Research) This paper outlines how wholesale distributors can vastly improve their profit margins by accurately tracking and filing chargeback claims with various manufacturers. Read on to learn how deploying an automated chargeback management solution can help you save money and reduce supplier inefficiencies.  (EBOOK) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

Smarter Commerce for Consumer Products by IBM November 2011 - (Free Research) The connected customer is changing the way you must conduct business. In order to comply with your customers' demands, you must change the way your products are sourced, manufactured and distributed. Smarter commerce enables this, allowing you to transform how quickly you can manage and adapt your source, market, sell and service processes.  (WHITE PAPER) READ ABSTRACT |

Red Hat and Intel: Moving Intelligence Forward by Red Hat and JBoss June 2009 - (Free Research) Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel® Xeon® processors. Red Hat's open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price.  (PRODUCT OVERVIEW) READ ABSTRACT |

Cashing in on Customer Insight by IBM December 2012 - (Free Research) In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.  (WHITE PAPER) READ ABSTRACT |

Marketing Executive Strategy Brief by Oracle Corporation July 2012 - (Free Research) In this white paper, explore the deep connection between customer experience and business value, and discover how third-party marketing and loyalty strategies and services can bolster that connection.  (WHITE PAPER) READ ABSTRACT |

The Rise of Analytical Performance Management by SAS Institute Inc. March 2013 - (Free Research) This white paper explores the practical uses of analytical performance management. Read now to learn how the systematic exploration of quantitative relationships can allow organizations to know which non-financial variables can affect financial performance.  (WHITE PAPER) READ ABSTRACT |

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