Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Center for Charter Schools at Central Michigan University Uses DocAve to Migrate Mission-Critical SharePoint Data by AvePoint, Inc. February 04, 2010 - (Free Research) The Center for Charters at CMU needed a unified platform upon which to collaborate effectively, store digital assets efficiently, and maintain industry compliant audit histories. Read this case study to learn how they used DocAve SharePoint Migrator for a hassle-free migration into MOSS with no metadata loss.  (CASE STUDY) READ ABSTRACT |

Customer Case Study: Salvation Army by Unitrends May 22, 2013 - (Free Research) This case study explores the Wisconsin and Upper Michigan division of The Salvation Army implementing an innovative off-site removable disk drive to fully recover its 500 GB disks to new servers after a water main break flooded the entire data center, destroying several servers, critical data and forcing operations to a contingency facility.  (CASE STUDY) READ ABSTRACT |

Neverfail Ensure Continuous Care at Alpena Medical Arts by Neverfail May 14, 2013 - (Free Research) This case study details how one rural health clinic located in northeast Michigan implemented a disaster recovery/business continuity solution that provides the highest of availability so they can properly serve their community.  (CASE STUDY) READ ABSTRACT |

Inside India: Indians View Their Automotive Future by IBM Line of Business June 2008 - (Free Research) A study of the Indian auto industry from University of Michigan Transportation Research Institute's Automotive Analysis Division and the IBM Institute for Business Value.  (WHITE PAPER)

CIO Decisions E-Zine: PPM: Validating the Value of IT by SearchCIO.com April 2013 - (Free Research) This e-zine breaks down how PPM tools and best practices simplified project management and justified IT project service delivery and costs.  (EZINE) READ ABSTRACT |

MidMichigan Health - Case Study by VMware, Inc. January 2012 - (Free Research) This case study examines how MidMichigan Health reduces costs and makes it fast and easy for clinicians to access medical records and healthcare applications so they can spend more time with patients.  (CASE STUDY) READ ABSTRACT |

Desktop Virtualization in K-12 Schools: Reducing costs, saving time and delivering anytime, anywhere access for students and staff by VMware, Inc. August 2011 - (Free Research) This paper will show how desktop virtualization can positively position educational institutions for the future, enabling them to reduce expenses through hard dollar savings and time efficiencies while delivering the experience that students, faculty and staff need and desire.  (WHITE PAPER) READ ABSTRACT |

Infor Epiphany Brochure by Infor December 2012 - (Free Research) This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors.  (WHITE PAPER) READ ABSTRACT |

Case Study: Hospital I.T. Infrastructure by CDW Healthcare July 2010 - (Free Research) Building a brand new, state-of-the-art medical campus from the ground up requires an I.T. infrastructure capable of supporting newer, more advanced healthcare applications and the massive volumes of digital data generated by these systems. Read this white paper to learn how CDW Healthcare helped a Michigan medical campus to accomplish their goals.  (CASE STUDY) READ ABSTRACT |

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution January 2011 - (Free Research) Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges.  (WHITE PAPER) READ ABSTRACT |

Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results by InsideView August 2009 - (Free Research) Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world.  (WHITE PAPER) READ ABSTRACT |

IDC Research Note:Oracle Financial Services and Insurance Forum: Highlighting Relationship-Based Pricing and Billing by Oracle Corporation UK Ltd February 2012 - (Free Research) This white paper outlines how relationship pricing and billing is starting to move to retail banking as institutions seek to reward their best customers. Learn why you should embrace relationship-based pricing and how you can improve the support of your customers.  (WHITE PAPER) READ ABSTRACT |

Architecting A Compelling and Engaging Digital Presence by Limelight Networks, Inc. May 2013 - (Free Research) Creating meaningful relationships with your customers is one of the keys to success. Before the widespread adoption of digital communication, the resources and tools were often limited to sustain and improve these relationships. Consult this white paper to learn more about how digital communication creates new opportunities for businesses.  (WHITE PAPER) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor November 2010 - (Free Research) Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.  (WHITE PAPER) READ ABSTRACT |

SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc. October 2010 - (Free Research) These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage.  (RESOURCE CENTER) READ ABSTRACT |

Bridging Channels Strengthens Customer Relationships by Infor December 2012 - (Free Research) Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.  (WHITE PAPER) READ ABSTRACT |

Infographic: The Relationship between C-suite and HR by Oracle Corporation March 2013 - (Free Research) Today many executives have high expectations of their human resources leaders. This infographic states facts about the relationship between the C-suite and HR.  (WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence: Building Trust by Oracle Corporation July 2009 - (Free Research) It is crucial for businesses to build trust with their customers, partners, investors, and with society at large. This journal article discusses building trust through modern performance management techniques, sustainability initiatives, managing reputation risk, end-to-end approaches to financial reporting and compliance, and more.  (JOURNAL ARTICLE) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Managing Your Data Assets by Pitney Bowes Business Insight March 2009 - (Free Research) Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information!  (WHITE PAPER) READ ABSTRACT |

IBM solutions for social selling by IBM May 2013 - (Free Research) The relationship a business has with its customers is integral to its success. Recently, the way customers relate to organizations has changed dramatically because of new technologies and expectations. Consult this white paper to learn more about how you can streamline your processes and improve your customer relationship with the changing trends.  (WHITE PAPER) READ ABSTRACT |

Sony Ericsson Optimizes Customer Experience with Siebel CRM by Oracle Corporation UK Ltd December 2012 - (Free Research) This webcast reveals why Sony Ericsson Global chose one customer relationship management (CRM) application for its technical scalability, the functional structure of its modules, and potential for acceleration of business change.  (WEBCAST)

Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM by Hewlett-Packard Company April 2013 - (Free Research) In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.  (WEBCAST) READ ABSTRACT |

Sales Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc. October 2010 - (Free Research) Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help by empowering it with the tools and information necessary to plan and analyze sales execution throughout the entire sales cycle.  (WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies December 2012 - (Free Research) Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."  (WHITE PAPER) READ ABSTRACT |

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