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Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company) June 22, 2012 - (Free Research) Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.  (WEBCAST) READ ABSTRACT |

Case Management: Combining Knowledge with Process by Singularity March 16, 2009 - (Free Research) Case Management is critical to the work of many organizations but is often paper-driven and plagued by delay and poor visibility. In this white paper we define case management in more detail and show how a Business Process Management approach with support for knowledge intensive processes provides the most appropriate solution to Case Management.  (WHITE PAPER) READ ABSTRACT |

eGuide: Collaboration and case management: Trends, challenges and expert advice by IBM November 11, 2011 - (Free Research) This e-guide takes a look at the use of collaboration and social networking strategies and tools  for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies.  (EGUIDE) READ ABSTRACT |

Case Study: Oracle's Hybrid Columnar Compression by Oracle Corporation UK Ltd May 31, 2012 - (Free Research) This case study utilises the Hybrid Columnar Compression feature of Oracle Database 11g with external NAS and SAN storage to evaluate space and performance implications of Hybrid Columnar Compression data with external storage. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Collaboration: The critical extra ‘C’ in dynamic case management by IBM November 21, 2011 - (Free Research) In this Tip Guide, you will learn how collaboration and related approaches enhance dynamic case management, and how collaboration empowers not just a company’s caseworkers (and other “information workers”), but its customers as well.  (EGUIDE) READ ABSTRACT |

Getting Started With BPM and Case Management by OpenText April 17, 2013 - (Free Research) This informative paper sets out to guide you through this challenging and frustrating process so that you can avoid the pitfalls most commonly associated with failed projects. Read on to discover the seven habits of successful BPM and case management initiatives.  (WHITE PAPER) READ ABSTRACT |

Collaboration capability: The new imperative for empowered information workers by IBM November 17, 2011 - (Free Research) In this Tip Guide, ebizQ.com Site Editor Anne Stuart takes a multi-faceted look at the use of collaboration and social networking strategies and tools for case management. Readers will gain a big-picture introduction to collaboration and related trends, including insights from several industry thought leaders.  (EGUIDE) READ ABSTRACT |

Using social and collaborative approaches to take case management to the next level, Part I by IBM November 07, 2011 - (Free Research) Read this expert e-guide to learn how collaboration enhances dynamic case management and empowers not just a company’s caseworkers (and other "information workers"), but its customers as well. Find out how organizations can promote and support effective worker collaboration and provide effective governance for collaborative efforts.  (EGUIDE) READ ABSTRACT |

Minimize SAP Testing Efforts by IBM June 14, 2013 - (Free Research) Join this webcast to learn about an out of the box technology that enables you to re-use your already existing test plans and test cases to provide faster delivery at low cost with less risk .  (WEBCAST) READ ABSTRACT |

Creating an Effective Security Operations Function by RSA, The Security Division of EMC October 2008 - (Free Research) Read this white paper to understand all the activities and roles in a security operations function - your first step in making those operations more effective and efficient.  (WHITE PAPER) READ ABSTRACT |

NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc. July 2009 - (Free Research) In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.  (CASE STUDY) READ ABSTRACT |

Roundup of Business Intelligence and Information Management Research, 1Q08 by Actuate July 2008 - (Free Research) This document provides a roundup of 1Q08 (and some earlier) research and toolkits for IT leaders on the topic of business intelligence (BI) and information management.  (WHITE PAPER) READ ABSTRACT |

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare November 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market.  (ANALYST REPORT) READ ABSTRACT |

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor December 2008 - (Free Research) This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management.  (WHITE PAPER) READ ABSTRACT |

A 15-Minute Guide to Collaborative Case Management by EMC Corporation April 2008 - (Free Research) In about 15 minutes, learn how collaborative case management can be applied across a variety of case management types, become familiar with the components of a successful collaborative case management solution and gain insight on deployment.  (WHITE PAPER) READ ABSTRACT |

Case Management: Transformational Process Management in Government by IBM March 2008 - (Free Research) IBM FileNet Business Process Framework is a framework that gives governments the ability to rapidly build a case management system.  (WHITE PAPER)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

9 Steps to Building a B2B Business Case by Sterling Commerce Manufacturing Solutions March 2008 - (Free Research) Justifying a strategic B2B initiative is especially critical. It encompasses integrating your major information systems to give your company the secure foundation it needs to collaborate effectively with customers, partners and suppliers. Fortunate...  (WHITE PAPER) READ ABSTRACT |

Forbes Insight Study: Business Leader Perspectives on Managing Enterprise Information by SAP America, Inc. August 2012 - (Free Research) "Managing Information in the Enterprise: Perspectives for Business Leaders" is a Forbes Insight survey and report sponsored by SAP. Use this report to help customers build a business case for establishing an EIM strategy and information management initiatives like DI, DQ, and MDM.  (WHITE PAPER) READ ABSTRACT |

15 Minute Guide to Collaborative Case Management for the Public Sector by EMC Corporation August 2008 - (Free Research) This guide focuses on an innovative approach to case management in public sector--collaborative case management (CCM).  (WHITE PAPER) READ ABSTRACT |

e-Book: Chapter 4 - ESI Datamap: Managing Litigation Risk by Symantec Corporation July 2008 - (Free Research) This whitepaper explains how an ESI data map serves as a unifying document that ties together information about record locations, litigation hold instructions and retention. Businesses that create an ESI data map their risk of e-discovery noncompliance.  (BOOK) READ ABSTRACT |

Enterprise Strategies to Improve Application Testing: Optimized Test Environments Speed the Deployment of Reliable Applications by IBM March 2008 - (Free Research) Princeton Softech Optim™ enables IT organizations to meet even the most complex application testing challenge by providing all the fundamental components of an effective test data management strategy.  (WHITE PAPER)

B2B Integration and Collaboration: Strategies for Building a ROI Business Case by IBM November 2011 - (Free Research) Aberdeen conducted a follow-up survey in May 2011 in which over 60 organizations detailed their B2B integration and collaboration issues and challenges - specific focus was given to return on investment (ROI) related issues. This research excerpt summarizes the findings of this survey.  (WHITE PAPER) READ ABSTRACT |

Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving Over 50% Cost Savings and Improving Service Levels by Micro Focus, Ltd October 2009 - (Free Research) In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved.  (CASE STUDY) READ ABSTRACT |

Quest MessageStats™ by Dell Software Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

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