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Featured Sponsors
HP Network Automation 9.00 Evaluation by Hewlett-Packard Company
July 16, 2010 - (Free Research)
HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks.
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The Age of Compliance: Preparing for a Riskier and More Regulated World by SAP America, Inc.
February 10, 2011 - (Free Research)
Most organizations find managing risk and compliance a challenge – but the rewards for doing so well can be considerable. By putting the right processes, systems and controls in place, you can gain visibility into decisions taken all across the enterprise – and protect both corporate performance and reputation.
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ERP Software Acquisition in an FDA Regulated Environment by SoftBrands, Inc.
March 2008 - (Free Research)
This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible.
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Enterprise Engineer 3.5 by McLaren Software
McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications...
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FlexNet and FDA 21 CFR Part 11 by Apriso Corporation
March 2011 - (Free Research)
Manufacturers regulated by the FDA 21 CFR Part 11 regulations understand that the integrity of manufacturing processes must be achieved and maintained in order to sustain compliance. The purpose of this document is to demonstrate that Apriso FlexNet platform and application suite can support the intent of the 21 CFR Part 11 regulatory guidelines.
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Workforce Management in a contact centre by Aspect
June 2012 - (Free Research)
In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.
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What Are Your Obligations to Retain Email and Other Electronic Content? by Proofpoint, Inc.
October 2010 - (Free Research)
This paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands.
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IBM Information Archive for Email, Files and eDiscovery by IBM
May 2011 - (Free Research)
Read this paper to learn how IBM Information Archive helps you store, retrieve, manage, share and protect regulated and non-regulated data with a design that is both highly secure and extremely cost efficient.
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What Are Your Obligations to Retain Email and Other Electronic Content? by EMC Backup and Recovery Solutions
March 2011 - (Free Research)
This white paper discusses what drives organizations in heavily regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands. Also provided with this paper is an overview of EMC.
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Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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The Next-Generation Contact Center by Aspect
October 2012 - (Free Research)
Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.
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Making Office 365 More Secure and Compliant by Proofpoint, Inc.
December 2011 - (Free Research)
Microsoft has done a good job at developing a robust and scalable platform in Office 365, but there are some organizations that will need compliance and security capabilities not natively available. View this paper to explore what Office 365 will and will not do and where supplemental offerings from third party vendors will prove to be beneficial.
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Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications
January 2013 - (Free Research)
For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).
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E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact
May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
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HealthIT Exclusive Sponsor DataCenter eZine: Server Virtualization by HP & Intel®
November 2012 - (Free Research)
This expert e-zine examines four key topics for health care organizations planning to venture into a virtual server implementation – namely security, storage, performance, and hardware considerations. Gain expert advice from industry experts and HIT leaders that have been through the process
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Cost-Saving Tips for Contact Centers by Five9
May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
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Contact Center Consolidation by CosmoCom, Inc.
July 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.
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Optimising the collection Process by Aspect
December 2012 - (Free Research)
This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.
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Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
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First Contact Resolution by Pegasystems
May 2011 - (Free Research)
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
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