E-mail Recovery, Restoration, Search & Analysis by Ontrack® PowerControls™ by Kroll Ontrack. Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server more... >> Discover more offerings from Ontrack® PowerControls™ by Kroll Ontrack.
		Foglight - Application Management to Unify IT and the Business by Quest Software, now a part of Dell. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, now a part of Dell.
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd December 13, 2012 - (Free Research) In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.  (WEBCAST)

Achieve a 360 Degree View of Your Customer by Infor November 26, 2012 - (Free Research) In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Empowering People, Powering Brands: Empower Your Agents by Oracle Corporation December 28, 2012 - (Free Research) View this video to learn more about how you can empower your agents to give your customers the service they deserve.  (WEBCAST) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Infrastructures for Innovation by Qwest Communications May 2010 - (Free Research) A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Social Media and Customer Service by Pegasystems May 2011 - (Free Research) One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?  (WHITE PAPER) READ ABSTRACT |

BoxTone: Mobile User Management with ITIL and ITSM by BoxTone April 2008 - (Free Research) This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...  (WHITE PAPER) READ ABSTRACT |

How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc. February 2013 - (Free Research) This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.  (WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM by IBM May 2011 - (Free Research) Discover proven strategies in data mining for cost-effective customer acquisition and retention.  (WHITE PAPER) READ ABSTRACT |

The New Economics of Telecom Networks: Bringing value back to the network by Alcatel-Lucent November 2009 - (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.  (WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders September 2012 - (Free Research) Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies.  (WHITE PAPER) READ ABSTRACT |

Oracle Database - The best choice for Siebel Applications by Oracle Corporation April 2010 - (Free Research) This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments.  (WHITE PAPER) READ ABSTRACT |

Oracle Database - The best choice for PeopleSoft Applications by Oracle Corporation April 2010 - (Free Research) This white paper discusses the business and technology reasons behind customers' continued choice of Oracle Database for their PeopleSoft application deployments.  (WHITE PAPER) READ ABSTRACT |

Disaster Recovery Solutions from VMware: Transforming Disaster Recovery - VMware Infrastructure for Rapid, Reliable and Cost-Effective Disaster Recovery by VMware, Inc. October 2008 - (Free Research) VMware Infrastructure is transforming the way disaster recovery is done today and in the future; it changes the disaster recovery paradigm to one that is cost effective, rapid and reliable.  (WHITE PAPER) READ ABSTRACT |

A Better Way to Manage Data in Virtualized Environments by CommVault Systems, Inc. January 2009 - (Free Research) CommVault Simpana Software directly addresses all the challenges of data management in a virtualized environment, with the same granularity, flexibility, consistency, and reliability available to physical environments.  (WHITE PAPER) READ ABSTRACT |

VMware: "The top ten most forgotten things when building a disaster recovery plan" by VMware, Inc. November 2008 - (Free Research) Every IT manager knows the importance of having an effective and fast disaster recovery (DR) plan. Organizations without an adequate plan may find themselves out of business quickly after experiencing a major disaster. Organizations that ensure survival..  (WHITE PAPER) READ ABSTRACT |

Best Practices for VMware ESX Server 3.0 Backup on NetApp by NetApp January 2009 - (Free Research) This document discusses how Network Appliance and VMware ESX Server 3.0 work together to provide an effective backup solution in the Loyola Marymount University (LMU) environment. The goal of the VMware/NetApp solution is to provide a crash-consistent process that takes advantage of snapshot-based backups.  (WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Automated Disaster Recovery with VMware SRM and Dell EqualLogic iSCSI SANs by Dell, Inc. September 2008 - (Free Research) Dell EqualLogic™ PS Series arrays and VMware® Site Recovery Manager (SRM) software provide integrated, cost-effective, automated site recovery and testing for enterprise data centers.  (WHITE PAPER) READ ABSTRACT |

Choosing the Right Metropolitan Ring for Your Business by AT&T Corp March 2011 - (Free Research) Businesses are evolving and looking for more effective and efficient methods of handling bandwidth, performance and end-point needs. In addition, they are trying to anticipate future needs to help make good networking decisions.  (WHITE PAPER)

Data Protection Strategies Leveraging Replication: An In-Depth Look at Evaluation Criteria and Usage Scenarios by Double-Take Software February 2008 - (Free Research) As dependence on continuous access to critical data grows, so does the importance of avoiding service interruption. This paper examines four data protection strategies and compares their merits for the most common business continuance scenarios.  (WHITE PAPER) READ ABSTRACT |

Disaster Recovery: A CIO’s First Line of Defense by Dell and VMware March 2013 - (Free Research) Access this e-guide for an expert Q&A discussion with independent consultant and auditor, Paul Kirvan, on developing an effective disaster recovery and business continuity plan. In addition, compare the gains and losses for today's DR management.  (EGUIDE) READ ABSTRACT |

Case Study: Orlando Magic Score a Performance Slam Dunk with Dell Compellent SAN by Dell Compellent May 2011 - (Free Research) To support these data-intensive applications, the Orlando Magic needed a storage area network (SAN) with I/O performance fast enough to play and stream both standard and high-definition (HD) video. Read this case study to see their solution.  (CASE STUDY) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.