The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. 

This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach. 

This paper examines issues that are driving industry interest in services access and onboarding; factors that impact successful implementation; key business model considerations and how they impact the business, technical, operational, and partnership dimensions; and steps that Network Operators can take to ensure they maximize benifits. 

Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly. 

This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO. 

The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. 

Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs. 

EchoStream for AIX is a proven solution to the data recovery problem that is in use at a variety of referenceable accounts today. 

This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. 

Data protection solutions that combine the latest advancements in disk-based backup with secure, integrated online technologies offer the fast, assured data recovery. This paper discusses the top 10 reasons businesses are turning to this technology. 

This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects. 

The purpose of this podcast is to provide a roadmap to the most effective strategy and technology to protect data and provide fast recovery for data which is lost or corrupted due to accident and malicious action. 

This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies.